A+ Pool Designs

I regret hiring A+ Pool Designs to remove my old pool and install a new one. My previous pool lasted 33 years and collapsed after water leaked from the drain last winter. The project manager assured me that my new pool would not leak. The day after my new pool was filled, I noticed the water level dropped two inches. I called the project manager who was in the UK for six more days, he informed me his partner was unavailable and the A+ Pool Design staff had no technical knowledge and could not help. When the project manager returned to NJ, my pool had leaked over 10,000 gallons of water. He said the leak was not from the drain as I thought because it passed his pressure tests. He focused on the seal around the pool’s steps which did not make sense, but he was the specialist. I reluctantly refilled my pool after he fixed a gap that didn’t exist, and it leaked again at the same rate. Despite all logic the project manager continued to deny the leak was in the drain, so I called Lester the salesman who convinced me to trust A+ Pool Designs with my project. I left a message describing the situation and asked him to call me back. He never called back but two days later I saw the project manager at my pool filling it with water. He acknowledged that the drain was the source of the leak and blamed it on the masons he hired and should have supervised. He had poured bottles of a leak stop liquid that he claimed was better than the products sold in pool and spa stores. He refused to address my concern that it was a quick, temporary fix and would not provide the name of the product, manufacturer nor any documentation. He told me the pool isn't leaking the job is done. I told him I have no choice but to share my experience in this negative review. I didn’t use the project manager’s name because the A+ Pool Designs’ management are equally responsible for building me a new pool that leaked thousands of gallons of water and may leak before I open it this Spring.

Very professional and organized! My family loves the results!!! Very highly recommended!!

Great customer service. I got exactly where I asked for. Will definitely use them again!!

They were very professional and respectful and did such a excellent job.