Appliance Repair Solution of Atlanta, LLC

Andrew was knowledgeable about the GE Profile refrigerator. Other specialists did not identify the motor as the problem. Instead, would address the 20+ years of the refrigerator and it was time to invest in a newer model. He takes the time to examine and test the unit for various functions. We are very pleased with Andrew’s service.

Andrew was extremely prompt, professional and efficient. He knew the product (Samsung refrigerator) what to check, narrowed down the issues, and explained the knowns and unknowns. Wiith multiple possible outcomes, Andrew explained our options with a cost and time range associated with each. Fan, control board, compressor all possible fail points. He made recommendations and demonstrated why. We selected his first recommendation and ordered a new fan. He gave a price complete to return and install it. It arrived two days early and he arranged to be at my door at 8 am and by 8:20 he had the fan installed and the refrigerator was operational. I wish all of my subcontractors and vendors had his professionalism and integrity combined with a true concern for his clients overall well being and service. Fast, Professional and Economical. A bonus in my eyes is it is a family business with his high school age son helping during a weekend visit! Polite and professional.

Our dishwasher broke and Andrew came out the same day and was able to quickly diagnose the issue. (This was late on a Saturday afternoon). As soon as the part came back in, he called me to schedule the fix immediately. He gave me a 2 hour window and actually came a little earlier which was nice. How it works perfectly.

Was able to schedule same day. Andrew arrived and fixed the issue with 10 minutes. Vey professional.

Technician came first thing this morning and finally returned this afternoon with new part and installed it by 6:00pm.. appreciated getting it done today. Communication with office could improve. I had a home warranty company that handled the invoice.

The technician was polite and quick. He explained the problem and repaired my washer.

Excellent !!!!

Good job fixing my refrigerator.

Very quick. Came within hours and fixed the same day. However, the technician pushed back when I tried to ask questions and or get additional price quotes. He also quoted me a price initially, then when I said I wanted to get additional quotes, he came down on his price. He told me what was wrong with my refrigerator before even doing any tests on it. I had to ask him to actually check my appliance before I would pay for him to fix it. He also made a comment about me using ChatGPT to ask him questions. Overall, I assume this is a typical experience with companies like this. It all worked out in the end, but the situation could have been more professional.

Alex installed the microwave. However he punched holes in my wall to look for studs then he pulled out the stud finder. Yes, the microwave covers the wall but that was not a professional installation.

Quick and responsive.

Very very good experience. They reached out immediately and within 3 days, we had ice! Very nice folks, clean, efficient and fun to work with.

The return call and scheduling of the appointment was quick and convenient. However the level of cleaning was just ok; debris still remain after cleaning cycles

Did a quick and good job!

They did a good job

Well done

Great communication and was able to repair the washer

Job done well

Andrew showed up on time and did a good job.

Unfortunately my fridge couldn’t be repaired, it had an internal leak. The technician did all he could.

Called us very quickly and sent someone out within the hour. Very efficient and responsive

Good service

Once he realized the part wouldn’t work the machine was supposed to be put back as it was. He came out 2 days later because I was worried about the leaking. He tightened the hoses and was gone soon after. He put it on again to test that it worked and left before he could see the 4C on the screen of the machine which I now know means that the machine can not fill it properly so more leaked out the back into the wall, and floor causing the wood of the floor to bow and the tile floor to crumble and the paint of the wall to fall apart.

Company was very responsive and resolved my issue in a timely manner.

They said the dishwasher heater needs to be changed and they did replace it with a new one but I end up with water leak and still the dishes are not clean or dry.