ARJ Group, Inc.

This company is the absolute worst. I don't know how they have a B rating outside of writing the reviews for themselves. They are F level or worse. I bought a run down house in SE and paid ARJ for a total renovation. They were great about getting a contract in place and getting a deposit. They were really professional upfront. They worked about about two weeks, and then stopped working. To get them back to work, that is when the games begin. They send one guy out who does nothing all day. The guy only speaks Spanish, and when you asks how long he worked with them, he says they got him off of the street that day and didn't tell him what he was supposed to be doing. Then Raj - the owner - calls and says he can get more people over, but needs more money up front to make the job go faster. You give another deposit and they vanish. When he vanished, I got another contractor to finish the work. That is when we found out this man is not only a crook, he also does bad work. We found they tiled over floors he was supposed to demo. He tiled over trash from McDonalds. He plastered over a wall caked with dead roaches and insects. (You can see in the photos below). He was supposed to demo that wall, but did not. He plastered over dead insects instead. He plastered over mold. He put the ceilings in so they were crooked. I wish I had a picture. It looked like a squiggly line. He put joists in wrong and left joists missing. I had to pay to tear out an entire brand new bathroom floor to fix it, when he should have done it right the first time. I paid him 10k for electrical work. The electrician showed for a few days and then everybody stopped working. Finally, the electrician calls me directly and says Raj never paid him for the electrical work, but he can finish the job for more money. They know you cannot move forward until you finish the electrical work, so they hold the job hostage. The owner and electrician are working together to scam clients. None of the people working for him are licensed - Not his electrician, Not his plumber, no one. A few are competent, but some come right off of the street. Hire a reputable company to do your work. He baits you in with great prices, gets your deposit, and runs off. This guy is a con artist and his work is a disaster. Take your business elsewhere.

Avoid!!! It's still not done and they will not return my emails. They told me they could expand the height of the door by cutting up into the vinyl then when it was time to do it the guy just looked at it and said it wasn't possible. At this point I had chosen them to do the window based on the combined price with the door, and they had already started the window. Now months later the window project is still not complete.

It went well. The work was done quickly and pretty neat since there was a lot of debris to be hauled away. My only issue was the guys could not come early before I had to go to work at 0800. I am pleased with the work & am likely to use them in the future.

Was attracted to ARJ by great price and personable managers. But working with them was the contractor nightmare your friends warn you about. After performing around half of the work on a timely basis and paying most of the balance, they stopped showing up. Had to spend hours each week begging them to come. In response, managers would make promises but workers wouldn't show. When I spoke to the workers directly, they would tell me that the managers--who promised workers were coming on a given day--had in fact never contacted them. Managers would then give ridiculous excuses and make more promises. Workers (subcontractors) said ARJ paid them infrequently, so ARJ projects were not top priority. Managers are likable guys and say the right things -- they apologize, promise to make things right, take responsibility, etc. But there was no reliable connection between what managers said would happen and what was actually done. Had face-to-face meetings with managers where they agreed there were issues, promised to get back on track, only to have promises broken the very next day. Work quality was poor. Some examples: installed window in the wrong wall, after being told verbally and in writing where it should go. exterior door framing so lopsided even ARJ's manager said whoever did it was "stupid," but it was never fixed. ARJ "forgot" that installing cabinets was part of the contract, ordered them very late, colors and knobs didn't match. "Forgot" about staircases when determining amount of flooring required causing further delays. Flooring was installed by a kid who seemed to be on his cell phone the entire time he worked. We have air drafts from the crawlspace because ARJ left big gaps in the flooring in hard-to-see places, like under the fireplace and in closets. Crooked drywall. Irregular and crooked molding. ARJ said they would install a closet but failed to measure -- after tearing out wall, informed us there was no room for the closet. When removing masonry from an existing non-functioning chimney, they also removed a section of brick that forms a structural portion of the exterior wall. ARJ promised to repair this but instead covered it with drywall. We only found out because we removed a portion of drywall to check. The list goes on. Workers also showed disregard for our property. Used our clothing as rags for cleanup. Left bathrooms flooded with water. Literally nailed boards to our deck to build a structure to protect their equipment from the rain. Opened doors to rooms where they were not working, leaving our belongings covered in grime and dust. Etc. ARJ may be OK for small projects, but definitely not recommended for anything major. Prices are great, but not worth it. If you do decide to go with them, make sure to hold back as much payment as possible until the end.

I was the Architect for the project. <br />Work was well organized and the proper crew was supplied to meet a very tight schedule.

ARJ did an excellent job on all of it. We couldn't be happier with our spacious, open flow 1950's house which has retained is character, but been transformed into a much more convenient and elegant space.  <br /> <br /> It was a lot of work, needless to say. We have small children and therefore had to move out during the time that all the interior work was being done. They did go over the projected timeline, which is my small detractor on punctuality. The projected 4-week project ended up taking 5.5 weeks for all interior work. We had anticipated this in advance fortunately and were able to extend our stay in our hotel for an extra week - and the last few touch ups could happen quite easily while we were back in the house. ARJ had about 3 crews running at all times, whether interior or exterior work, which is how they were able to meet such an aggressive timeline. <br /> <br /> Ultimately, we are so happy with the work, the quality, and the house we live in now.

<p>well the checked and fixed the source of leaf .Fixed every whole ,bed room wall was totally soaked they have to cut and remove a big portion of wall and fix, and paint the master bedroom upstairs. Paint whole ceilings in formal dinning room family which is attached to kitchen .Bed room door and second floor powder room was bubbled unable to close needed to be fixed. They did great job fixing and cleaning. They protected my furnitures ,pictures and hardwood flooring.</p> <p><br /></p>

<p>Overall, I would NOT recommend ARJ. We are never using them again for their services.  We hired ARJ to repair a number of things in our house after a tree fell and caused damage inside and outside of the house last July. </p> <p>We worked with Gail for scheduling and she was very responsive.  However, the communication with Raj (the project manager) was not as easy.  Contractors would show up late or not show up and the work was not always supervised.  Several repairs were shoddy and Raj had them corrected eventually, but the communication and process of getting all the repairs done was stressful and should not have been so difficult.</p> <p>In the end, we realized that the repairs were done without care and attention to detail.  Basically, they took the cheapest and quickest route to get the job done.</p> <p>1.       Roof repair: ARJ replaced a section of the roof, but decided to use shingles that do not match the rest of the roof.  So now we have two different colored sections of the roof.</p> <p>2.       Shingles: ARJ was responsible for replacing a damaged window shutter, but also chose to use a different wood grain style and a different paint color (glossy vs matte), so the shutters do not match the rest of the house.</p> <p>3.       Shower glass door seal: ARJ was specifically told to replace the damaged hard plastic seal with an identical piece.  Instead, they decided to use an adhesive rubber seal, which after a few months started peeling off since the shower is a moist environment. The door also never would shut properly with the rubber seals.</p> <p>I reached out to ARJ about this problem and after 4-5 months, they finally came to replace it with a hard plastic seal.  I did appreciate they were willing to come out again.  Only problem was that the contractor did not measure properly so the seal does not cover the entire length of the glass door AND they only replaced one side of the seal so the other half still has rubber and the door still does not shut properly. I contacted ARJ again and they have chosen to ignore me on repeated occasions.  </p> <p>4.       PLUMBING FIASCO: ARJ patched the drywall in our ceiling bathroom and over time, we noticed the shower drain was slowly getting more and more clogged. Fast forward 10 months later, the shower drain was barely moving.  We attempted to unclog on our own to no avail and was about to call in a professional plumber and pay them a couple hundred dollars.  Finally, we bought a snaking tool and pulled out a 15-inch long clog full of drywall.  Apparently, ARJ did not cover up the shower drain while they were working, made a mess of the drywall and swept it into the drain. This is unbelievable…but not surprising considering the lack of consideration and care they showed for issues 1-3 above.  It continues to reiterate the lack of pride they put into their work.</p> <p>WE WILL NOT BE USING THEM EVER AGAIN IN THE FUTURE. WE DO NOT RECOMMEND THEM FOR ANY REPAIRS. <br></p> <br> <br> <br>

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Superb. Estimate came in 20% lower than primary competing bidder. They modified initial proposal to include insulation with only modest increase. End product integrates very well into the kitchen space and at a very fair price. All interactions extremely courteous and professional, and completed on schedule (2.5 days)

Great Job - workers arrived on time and worked all day. Kept work area very clean. Professionals, all furniture and floors were covered with plastic and tape.  <br /> Would definitely recommend and use again <br />

Company was nice to work with and had a team out quickly to perform repairs.  It's been a few months since they performed the repairs and have had not issues.  One issue I had was not being informed the team was coming the day they were scheduled.  There was a chance for bad weather and because it was exterior work, it made sense they weren't coming.  However, I had to call the company after waiting for 4 hours to be told they weren't coming out. <br />

The work started in late September 2015 and still not complete. Initial contract signing day should have exactly one month to work on the project but to this day, the work is incomplete (on 3rd month now). Problems that press include: leakage of rain water beneath deck - workers had to come back twice to fix, miscellaneous work that required sub-contractors to come back and fix (but didn't address fixing); should also address that workers on-site are not licensed --- warning, this is critical. Other problems also include communication with contractor on job description and needs often missed and not addressed. In the end, we are seeking reimbursement not only for the incomplete work as specified on the contract but also jobs that need fixing.  <br /> It is misleading to grade this company an "A"-- I would advise Angie's List to re-examine this company's grading as there will be others fall into our similar situation. <br />

It went great. They were responsive and accommodating. They provided great suggestions and the finished product is awesome. There was one worker who was a little careless (caulked the bathroom with the wrong color caulk) but they were very responsive and fixed it immediately. <br /> <br />

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They did an outstanding job from start to finish. We had several meetings with Mr. May to determine what we wanted to do such as, look at the products, discuss time frames etc. He was very professional, and willing to provide his ideas and suggestions, which were very helpful. The crew arrived on time every day. Very responsive to emails phone calls and came number of evenings to review work and answer our questions. They completed the job on time, and the work was high quality. We will go back to ARJ when we are ready to do the bathroom. They were helpful, professional, and a pleasure to work with. <br />

ARJ is top notch - highly recommend them. Best experience with contractor from beginning to completion of work. They came out and were very professional, provided an initial estimate that was reasonable and realistic, and then were very responsive to questions and negotiating final scope of work. After initial demo of the master bathroom, they noticed some water issues and stopped work to make sure we were aware and addressed before they went any further. <br /> All of the work was outstanding, high quality. I was impressed. All of the workers were extremely professional and friendly / polite. They cleaned up well after each day. <br /> <br /> <br />

Raj and his crew arrived on time and always completed their days work and would clean up each day. Beyond excellent communication. Raj has gone over and beyond. We would never work with a different general contractor. Awesome pricing!

I asked his company to take out the DR office at the front room and make an open space put the nice counter top with maple stone..looks really good. work finish within the time he promise. love the work, price fair. ready to take on my 2nd location. will use this company again <br />

We brought several contractors out to give us an estimate on the work and chose to work with ARJ due to the reasonable price. However, we faced a number of challenges in working with ARJ. Our concerns with their work started when the demolition of the old kitchen revealed mold and moisture in one corner. When we pointed this out to the crew working on the kitchen, they did not seem to be planning to replace the moldy drywall; rather, they were going to build the new cabinets and install the appliances over the moldy drywall (when we brought it up, they said they could replace it if we wanted to). Of course we did not want a new kitchen over mold drywall; we expect contractors to be the ones to point out problems and provide potential solutions -- we shouldn't have to be the ones to do that. When it came time for the cabinet installation they installed the cabinets incorrectly and missed installing the top molding which should have gone above the cabinets. We ended up having to go and find a small shoe molding that could be painted and installed on top of the cabinets, but it is not what we wanted and does not look nearly as good. Moreover, they did not even follow our instructions for that installation. Overall, the workmanship throughout is poor and rushed, there are small holes, mismatched corners, and other touches that show lack of detail and/or a rushed job. Communication was difficult because Raj was often not on site and sometimes hard to reach via phone or email. Yet there also seemed to be little communication between Raj and his crew, as we had to remind the crew multiple times what we wanted and small details. We also faced issues with a permit; we told Raj from the beginning that we had pulled a city permit for the work and needed them to work in compliance; it was only at the end of the process that we realized that ARJ had never pulled a supplemental permit for the gas line -- a requirement to have the overall inspection approved. We recognize that the work was very small to need a permit, but we were clear upfront and would expect contractors to be able to follow through with permit requirements.  Overall, we were very frustrated with the experience and would not work with ARJ again. <br /> <br />

I had numerous scheduling problems with ARJ Group. We first settled on Thursday 7/16. Only the plumber came that day and no one for the deck. I called about this and I was told that I didn't specify that I wanted all the work done on the same day. I explained that I shouldn't have to schedule the work for them and they should know how to schedule tasks with their crew, the customer and by the weather for outside jobs. They said they would send someone out the next day, but no one showed up and no one called. I sent an email that evening, to which they never responded. I called the next day and was told they didn't have anyone available to do the work. I informed them that I was going on vacation the next week and did not want anyone working on my deck while I was away. I called when I returned and they scheduled the work for later that week. After they stained the deck it looked horrible, e.g., streaks, missed spots, stain below on the concrete. I called and said it looked horrible and he said they ran out of stain (note they told me the amount of stain to purchase). They came out again and improved on the poor job, but it doesn?t look perfect, they only stained the top and not underneath (as if that isn't exposed to the elements as well). A week later, I noticed that the water level in the new toilet was low again; I called Raj to come out and look at it; he was an hour late. I showed him the toilet and he tried to explain to me how a toilet works. I told him I know how a toilet works, and it shouldn't lose water from the bowl after a few weeks. He again tried to explain how a toilet works. At this point I will hire someone else to fix the toilet and will NEVER use ARJ Group again. <br />

ARJ Group, Inc. was highly professional throughout the process.  Raj Jacob came out to the do the initial estimate, and was thorough and quite understanding even when I managed to lock us out of the house (new home - did not have keys for the deadbolts yet!).  We received a digital estimate very soon thereafter, and while it was not the lowest price quote we received for the job, it was not the highest either, and it was very detailed.  Gail, the email contact, responded quickly and in a very detailed fashion to my questions. <br /> Raj came out to pick up our signed estimate and deposit himself, rather than asking us to mail them in, and was able to schedule the job to be completed very quickly.  On the day of the job, Raj and another worker came out and completed the job systematically, in good time, and left the worked-in areas pretty clean.  The installed pipe was exactly as requested, and the dryer vent outlet was actually nicer than originally expected.  Similarly, the window was of good quality and installed well.  Raj asked for feedback and my approval at many stages throughout the day.  My wife and I are very pleased with the work. <br />

They installed the new HVAC uni's electrical connects.  The job was quick, reasonably proced, and effecient. <br />

great. <br />

The guys at ARJ did a wonderful job! They were on time, polite, and efficient. The work was carefully completed and we are very happy with the results. <br />