ARMAC Electric

"This customer is extremely ungrateful. The customer was aware up front what my both my call charge and hourly rates are. The customer tried replacing a kitchen GFCI outlet with a combination USB device. According to him it tripped the breaker & wouldn't reset. There was also a 2nd GFCI outlet he wanted to replace with a USB. I offered to swap him into a spot the next day (Monday). He said his refrigerator was down & requested same-day service. I went down that afternoon. I found he had removed the wire clamp from the new outlet hot, which had pulled free & shorted to the metal box. I repaired that issue & realized he hadn't mentioned the new device wouldn't fit in the box. I loaned him a couple of plastic box extensions so the outlet could be temporarily mounted. The CH breaker was obviously broken (handle wouldn't lock in any position). I had one on the truck & replaced it. The MBR wall switch tested always on (the associated wall outlet was not accessible). I replaced it with a customer-provided used illuminated switch. When it didn't illuminate, he had me replace it with another provided switch. The customer was aware I would have to return the next day with metal surface mount extension boxes for the two USB/GFCI outlets. I returned the next afternoon & properly swapped out the two USB/GFCI outlets. The customer was NOT charged for either the Sunday emergency or Monday priority rates for either the call charge or labor. He was NOT charged for the Monday return trip nor for the 45 minutes I spent locating the extension boxes Monday morning. His bill was $862. He paid by visa & was warned the merchant system would automatically add tax & 2% processing fee. This ungrateful *** had the audacity to suggest I discount the time spent getting parts from the van!"