Artistic Hardwood Flooring LLC

Excellent. Highly highly recommend. Dmitriy and Paul are true artisans in their craft. Will always go to than for my flooring needs.

great job overall.

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I purchased a "Big Deal" for floor refinishing: 150 sf sanded and refinished with 2 coats of either Swedish finish or low-VOC for $249. All the floors in our 1926 house have been in pretty rough shape since we moved in and took up the carpets five years ago and it seemed like quite a deal--especially since square footage over 150 square feet could be added at $3 per sf (vs. $6 normal price). I specified that I'd like to have the work done any Monday in April. (Note that the actual work was done in June.) <br /> Dmitry was a bit late (maybe half an hour or 45 minutes? for the initial estimate, but we live in West Seattle which is like the end of the Earth for a lot of people. and traffic can be pretty bad getting here so I didn't think much about it. He had a look at our floors. I initially wanted only the living room done but figured I might as well find out how much the bedroom would be as well. Dmitriy opined that we'd be foolish not to do the hall as well so I said to include that on the estimate. Since the bedroom and hall were fir they'd require a third coat, he said, so we might as well get a third coat on the oak floor in the living room as well. We discussed how the quarter-round would have to be removed in the bedroom and he asked if we'd want him to put up sheeting to keep the dust, etc. out of the other rooms. The plastic, he said, would be an additional $40. That seemed like a lot to me but my partner said yes to it. I asked Dmitriy to give me an estimate for everything, with all the details broken out: how much for each room, for removing and reinstalling the quarter-round, the plastic sheeting etc. and he agreed to that. <br />  A few days later I received the estimate: <br /> Resand existing hardwood floors in great room, <br /> hallway and bedroom. Finish with light stain and 3 <br /> coats of swedish finish. Hang plastic on doors ways <br /> for additional dust control. Price is after coupon <br /> discount.: $1914.18 (tax to be added later) <br /> The total square footage involved wasn't listed on the quote but it's about 425 sf. To say that the estimate was higher than I expected is an understatement. Figuring the unit price for the additional square footage at $3 and 150 sf already covered by the Big Deal, the third coat was apparently costing about $1000. Because I'd realized that the oak floor was very thin--which I wasn't sure Dmitry had realized, I decided to cut back to just the bedroom floor and emailed asking for a revised estimate, citing the high initial estimate and my concern about the thinness of the oak floor. I provided a template so that he'd understand the level of  detail I wanted: <br /> Please give me an estimate for doing just the bedroom (which I think is <br /> close to 150 sq ft) with a third coat of finish and with and without <br /> stain (I?m still not sure I want that). Please also list what the <br /> additional fee is for removing the baseboards as I think we might be <br /> able to handle that ourselves. I don?t think we need the plastic <br /> sheeting in the other rooms of the house. Ideally, I'd like your <br /> estimate to list <br /> Total sq ft: <br /> Covered by Angies List "big deal": <br /> Refinishing and 2 coats of finish not covered by "big deal" 150 sq ft: <br /> Third coat of finish: <br /> Stain: <br /> Removal and reinstallation of baseboards: <br /> Any additional charges: <br /> TOTAL: <br /> Dmitry responded promptly telling me that the oak floor was "top nailed 1/4-inch" and could be refinished but agreed to provide a new estimate. There was a delay in getting the revised estimate; when I emailed five days later to ask for it Dimitry said he had sent it but he would send it again. Three days later I received the following revised estimate: <br /> Resand Family room with 2 coats of swedish finish.              $756.00 <br /> Resand bedroom and hall (fir floors) with two coats <br /> of swedish finish. Price after coupon.                                     $74.00 <br /> Add third coat of finish.(recomended as minimum <br /> for soft grain woods such as fir)                                             $246.40 <br /> It still didn't have the level of detail I wanted and I had already said that I'd decided to do only the bedroom. More back and forth followed, with increasingly long gaps in response times. On May 1 I sent an email noting that we were still waiting for a response to a message sent on April 1 and suggesting that perhaps it would be best for him to refund the $249 I'd paid on the Big Deal so we could all move on with our lives. Dmitry replied, saying that my messages kept going to his spam filter and, fair enough, one of his went to mine. But after that happened, I started checking my spam filter for messages from him. <br /> We finally arranged a day to have the bedroom done with three coats of low-VOC and no stain. We removed the quarter-round and hung the plastic sheeting ourselves. Dmitry said he'd be by "around 9:00." It was around 9:45 that we phoned to check on his whereabouts; he was just pulling up. <br /> I stayed home for the day, mostly in the backyard. The actual work went pretty smoothly (though Dmitry left the front door open repeatedly though I had mentioned during the initial visit that I had a cat I didn't want to get out of the house. I kept closing the door; he kept leaving it open.) At one point he plugged something (a shop vac maybe?) into an outlet in the bedroom and blew a fuse. (The wiring in the house also dates to 1926.) I don't blame him for the blown fuse but I do wonder why he then attempted to find another outlet to use in another room which would have just resulted in another blown fuse. <br /> He did a great job of cleaning everything up after he was finished and the floor really is beautiful now. All three coats went on the same day (and the low-VOC stuff is great; practically no smell at all). As he was leaving we talked briefly about the living room floor and he said that the top nailed floor is more expensive to have done but certainly can be done successfully. Possibly if he'd explained that on one of the earlier estimates, it would have made a difference to us. <br /> If it weren't for the bizarre, undetailed estimates and the difficulty in communicating, I'd be giving Artistic Hardwoods a rave review. As it is, I wouldn't recommend them because communications were so frustrating. I'd recommend that Dmitriy hire an office person to arrange his schedule and prepare estimates. <br />

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I would use this company again and I would recommend them.

Dmitriy did a great job.  The finish on the floor is beautiful.  We are glad he recommended the 3 coats as our floors had been bleached by the sun and we want them to last.  It was a little hard to get ahold of him initially as he was overloaded with all of the purchases for his promo on the last couple of days before the deal ended.  He was able to get us into his schedule in the timeframe we wanted. <br />

Dmitriy did an outstanding job on my kitchen floors. I didnt expect them to be returned to like-new condition but they are! <br /> Initially, I had to contact Dmitriy twice to set a date, but he may have been extra busy due to the coupon deal on Angie's List. Anyways he really listened to what I wanted done, and he arrived on the set date and his work is FANTASTIC, so I would not hesitate to hire him again or recommend him to a friend. He really does QUALITY work. <br />

They were prompt, honest, affordable and the floors look amazing.  Highly recommend.

Dmitry met with me and learned about what my needs were. The project started as a repair to some fir flooring in the entryway of a 1910 building in Wallingford. I was trying to control costs and just wanted to do the repair and refinish to the main room. Dmitry understood my requirements but gently pushed back that to do the rest of the wood floors (two bedrooms) wouldn't be that much more. His bid was fair and reasonable and didn't include some of the other (trim removal and replacement) charges that another organization had in their quote. The repair was really well done, a bit light at first, but is beginning to look much less noticable as it gets some sun. The floors are really nice and I am so glad I had him do the other bedrooms. In fact, the job went so well that I had him refinish floors in the upstairs unit that had been an add on to the structure in 1998. The floors upstairs were wide plank fir, and had been ravaged by a dog prior to my purchase. A tenant had wanted for me to refinish the floors before they moved in, and Dmitry was able to squeeze in the work. The job was done on time, but when I went in to inspect, there appeared to be some lines across the floor apparently caused by a buildup of resin on the sander belt. I was not happy about the outcome and told Dmitry. He went out an REDID THE JOB while I was out of town, sent me a photo of the newly done floors, and called me to make sure that I was happy. I am late in putting this review on Angie's List, because this all happend in August of 2013, but you gotta know that Dmitry takes customer satisfaction with his work seriously.

Dmitriy was great! We both had scheduling issues that took a while to resolve but he kept in contact throughout the process. The floor looks like brand new, which I didn't think would be possible. I would highly recommend him.

Skilled and experienced worker but not the greatest at returning calls or emails.

It was excellent. He was very professional. The owner of the company had a young man with him and you could tell the two of them were very well trained. They know how to work together. They were extremely efficient people and I'm very satisfied with the finish.

very well. Very good work. <br />

An appliance installer stained a portion of the floor.  Artistic Hardwood came out and looked at it.  The result was that we had the entire hardwood flooring sanded and refinished with two coats of finish. <br /> Dimitry was excellent!  He was professional and skilled.  He worked around our schedule and was very responsive. <br /> I would highly recommend him! <br /> <br /> <br />

Artistic Wood Floors did a fantastic job from start to finish.  I emailed Dimitri on a weekend and he came over that same night to give us an estimate.  We were selling our house and needed the floor repaired quickly (our renters had just moved out and never bothered to tell us about the damage).  He provided the estimate on Tuesday and then had his team in the house on Friday.  They finished the repair, sanding and refinishing within one day and it looks like a brand new floor!  I can't say enough about Dimitri and his team.  They did a wonderful job and I would highly recommend them! <br />

Contact with the owner Dmitriy was the same day that we purchased the big deal. We set a tentative date for coming out to the do the installation however he needed to check his calendar first.  Dmitriy returns calls in a timely manner. When he heard of the project he also came to the home to assess the project.  He offered us a special on oak flooring that a previous customer had rejected and would sell for .99 sq. foot. We accepted this deal.We also arranged to dispose of the old vinyl ourselves to save costs. We also removed the trim, moved the appliances out of the way and prepped the work area ourselves before the work began.   <br /> On the day of installation everyone showed up on time. Dmitriy and his two employees started the vinyl removal to assess the situation as we requested the floor level be within 1/16th inch of  the hard wood in adjoining rooms (living room and dining room). They found two layers of vinyl and the bottom layer had been heavily glued directly to the sub-floor with no plywood in between.This not only made removal very difficult but it also affected our ability to use the hard wood for the installation as the floor would be too high for adjoining rooms. Dmitriy left with one other worker to go to another site and Ben stayed to complete the work. While he started the vinyl removal I ended up purchasing laminate flooring at a local store. The store loaded up the boxes in my car and I brought them back to the work site.  <br /> Ben powered through the tough removal process without complaint. We cleaned the work floor before he installed the underlayment. He then began installing the laminate flooring and after one box found there were three boxes that didn't match the flooring originally chosen. The store had loaded my cart with two different products which I should have double checked in the first place. I returned the incorrect ones and had them replaced with the correct boxes. Fortunately, Ben noticed the laminates didn't match right away and the first box he chose to install was the correct flooring so there was no need for a do-over. By the time I returned Ben had the other boxes laid so there was no delay in installation.  <br /> After installation, Dmitriy came by to check the project and to receive feedback. I asked Dmitriy about help moving the appliances back into the kitchen without scratching the new floor so this could all be in place before my husband returned the next day from a fishing trip. Without hesitation  Dmitriy went and retrieved an "Air Sled" which he had with him. For an additional cost, he hooked it up and moved the appliances back into place. The Air Sled allows you to easily and safely move heavy appliances around on a cushion of air without damaging the floor. <br /> This is one hard working crew and their professionalism and work ethic were very apparent. They were willing to work with us so we met budget and didn't charge extra for the difficulty the job created. They had a "can do" attitude at every twist and turn which was refreshing. <br /> My husband and I were very impressed with the work performed and we were appreciative of their efforts to safely put the appliances back. We will bringing them back to laminate the downstairs laundry rooms and hallways. <br /> <br />

Dmitri removed and re-installed all the baseboards for us and he even helped my husband with the removal of heavy furniture. He then replaced the damaged wood and refinished if all in 1 day. I was out of town at the time but my husband said he was a detail oriented fast good worker. <br />

I emailed Dmitry to explain our situation and find out what he could do to repair the hardwood floors.  He replied to me very quickly and was able to meet me at the home the next day.  He explained that he could buff the floor using a very fine screen, without dust, and then apply 2 coats of finish.  He explained that our new tenant would have to be out of the home for 2 nights due to the strong fumes of the finish.  Our floor had quite a lot of normal wear-and-tear scratches as well as the polish spills, and he indicated that as he buffed the floor to remove the polish spills, some of the scratches would likely be removed as well, but there was no guarantee, and that was not our main concern, even though of course we hoped for that. <br /> He measured the floor and gave me a price, offering me an Angie's List discount current at the time.  I had gotten a quote from another floor contractor but Dmitry's price was better, offering two coats of finish rather than one.  <br /> **(I gave them a B for price only due to the fact that the actual work was pretty quick; less than a day of work for the whole process, although, as I said, his price was as good or better than others I had found, and ended up being an excellent choice.  I feel the job they did was worth the price.) <br /> We scheduled the floor repair to begin in a few days.  I believe he actually was able to start the next morning due to a cancellation.  Dmitry and his partner showed up at the house on time and worked very quickly. After a few hours they were done with the buffing, had applied the first coat of finish and promised to come back in 2 days to finish up, as agreed.  When I looked at it after a day or so, I was very nervous because the finish was very shiny and I knew that a Swedish finish should not be.  I called Dmitry with that concern and he very patiently answered my questions and explained that the first coat is shiny but the finished floor would be the matte Swedish finish that I wanted. Not having good luck with contractors thus far, I was pretty reluctant to give him my confidence, but he was very friendly, helpful and professional during every contact.  <br /> I did not have to wait the two days; they were able to come the next day to finish the process.  Again, they showed up as promised, worked quickly and were out, leaving the floor to dry.  The next day I opened up the windows and walked on the floor to inspect the job.  What I found was, in essence, a new gorgeous hardwood floor.  I could not see any of the former scratches on the floor, even though that was not promised nor expected.  I was stunned and elated!  Could it be that this contractor actually did the quality of work that he claimed to do, at the price agreed?  It appeared so.  I did notice some small areas that were still shiny and I called Dmitry to let him know.  He told me that those areas would become less shiny with wear and would soon look like the rest of the floor.  As I was leaving, I did notice what appeared to be a smudge in the finish in the hallway.  It was small but noticeable in the right lighting.  I called him and he promptly sent his partner to fix it.  We did have to work with our tenant to schedule the work but Paul was very quick to repair that area, and the floor is breathtakingly gorgeous.  Like I said, just like a new floor.  <br /> I highly recommend Artistic Hardwood Flooring.  He seems to be a very honorable young man, as does his partner, and I could not be happier with the work they did for us.  Admittedly I am picky about the jobs that I have done.  I expect service contractors to be true professionals, and to do top-notch work.  I feel that Dmitry gave us that.  And I was most impressed that even after I had paid him, he did not hesitate to come back to fix that spot.  Some say they will and it ends up being a nightmare to get them to finish the job right.  I was very relieved that this time was different.  <br /> Thank you Dmitry and Paul!!

Dimitriy overall all of the work and he made sure that everything was done to perfection.  He removed the sink where needed.  His guys showed up early every morning and got to work all day long.  It was long and arduous work but his guys worked tirelessly. <br /> The price was good.  You are paying for quality so don't be afraid to spend a little more if needed. <br /> Dimitriy warned me that the swedish oil is toxic so we should be out of the house.  Since the house is empty (we have not moved in yet), this worked out well.  If you are currently living in your house, you should find alternate housing for at least a few days when the smell is strongest. <br /> The floors should last 10+ years and I am glad that we hired Artistic to get our floors done.  I would do business with them again anytime.