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Atkins Certified Custom Roofing, Inc.
Deck or Porch - Repair, Brick or Stone Fireplace Repair, Asphalt Shingle Roofing - Install or Replace,
About us
I’m a “Hands On” Tile Roof & Dry Rot Repair Expert with over “42 Years” in the roofing trade & State Licensed for over 34 years, not an “Arm Chair” office supervisor/owner! I’m one of the very few that won’t sacrifice great guaranteed work under any condition. I’m on every job from start to finish. If correct, professional, warranted work is what you want call Danny Atkins at Atkins Roofing and you’ll have no future worries or reoccurring problems.
Business highlights
Emergency services offered
48 years of experience
Services we offer
"If we can't fix your roof leak, Dry Rot and Termite Damaged Fascia & Patio Covers. Any type of roofing material on residential or commercial property. We also offer water-proofing application to your roofing, as well as, extending the life of your roof. Go Green by installing Solar Fans on your roof to satisfy attic ventilation requirements., you don't pay!" That's the best guarantee around and it's been our motto for 34 years. We specialize in Replacement of Broken Tiles and Roof Leak Repair
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.626 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 58% | ||
| 4% | ||
| 4% | ||
| 12% | ||
| 23% |
Showing 1-25 of 26 reviews
Gary F.
Feb 2014
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Gordon K.
Jan 2014
It turned out really well. They did the work within a few weeks after purchasing the Big Deal. They came out on our schedule.
Joslyn W.
Aug 2013
Went very well. It has been two years and the repairs are holding beautifully.
Michael B.
Jul 2013
It did not go too good. It took him two months to get out here. They said that everything was fine, they were going to send the report to get it replaced, and I did not get a report or an estimate. We ended up having some one else come out and replace the tiles, because there were major deficiencies. So, we ended up throwing away a bunch of money. He never gave me an estimate or told me what was wrong. Then he said there was nothing wrong other than a few broken tiles. He called me about ten times and told me that they had, had such a response and they were behind. When he did show up, it was just an in and out kind of job. The price was very reasonable. The guy did the diagnosis and did not follow through on nothing. He is a good guy, he just got over whelmed with the response and that was what caused the problem. I would not use them again.
Rui-Tao D.
Jul 2013
Asked for $50 fuel surcharge although the coupon said $45. At $250, I would expect a thorough roof check up and a detailed estimate for the repair items listed with pictures. My hope was way too high. <br /> Didn't show up for the first appointment without a phone call. On the second appointment, the worker repaired a few tiles of his choice and missed some obvious problems . I asked for an estimate for a complete repair, the owner wanted me to get other estimates before he would give his. I informed him that I already had another estimate, he was only interested in finding out the price of my other estimate. After I refused to give him the price, he finally promised to get his estimate to me in a couple of days. Two weeks later, I called and asked where was my estimate, he gave me a price (way higher than my other estimate) without any detail or picture as it was listed in the coupon. I would avoid this company altogether. <br />
Maria M.
Jul 2013
too much time taken in trying to diagnose the ares of my roof i didnt want doing. <br />
KEN Y.
May 2013
Purchase the special roof inspection from Angieslist. I had numberouns communications from them of delays and overbookings. I Final get a phone message that they would be coming out to check my roof. My wife said someone came out and went on the roof but she had no idea what they did. They said we need more work and that someone would contact us. I called to find what they did and they said they would send us the roof inspection and what they did. Wait a month and received nothing. I then sent them an email asking for the report and that anigieslist was asking about the service. I received no reply. So I have no idea waht they did, never got a report that was promised no reply from my email. No follow up call about the additional work. Still waiting for a response on a purchase from Sept. 2012. <br />
Response from Atkins Certified Custom Roofing, Inc.
"I apologize for any misunderstanding that apparently has occurred. We came out and did the roof tune-up that the customer purchased, no more no less. The wife told our crew member that they did not want any additional work done when it was mentioned to her. We assumed that we were finished there, at that time."
VINCENT B.
May 2013
They were good. They've been professional and know what they were doing. They were timely, punctual and finished the work. They performed their work under the "Big Deal" but there were additional problems they discovered with our roof.
Response from Atkins Certified Custom Roofing, Inc.
"Thank you so much! It was a pleasure to meet you and help you with your roofing issues. Please do not hesitate to call should you need anything in the future. Take are ;)"
Doug W.
May 2013
I was not impressed with Mr. Atkins. He came out and looked at my tile roof. I had some work that needed to be done. He said when he got back to his office he would call me. He has yet to call me. I have since moved onto another provider.
Response from Atkins Certified Custom Roofing, Inc.
"I apologize for the confusion you may have experienced. My office manager had given you a call when we had the estimate for your additional repairs ready and asked if she could email it to you, or if you would like Danny top come out to see you and explain the recommendations in person. The response that was received from you, "Everything was done, there was not any additional repairs needed and I don't know what you are talking about." That was how the call was ended with no further follow-up required."
Eddie R.
Apr 2013
They had a coupon. They were horrible. The man was awful. He lied to me and he overcharged. He did a terrible job. It was supposed to be $100 and he didn't do what he was contracted to do. I was fine paying extra for extra work but he didn't do what he was contracted to do. He didn't repair the tiles and he told me that I told him not to which was ludicrous. He charged for extra work which I guess he did but I can't get on the roof to see. I didn't trust him. He wouldn't return my phone calls. He wouldn't give me a receipt and when he did, it was false. I've never dealt with anybody as crooked as this man.
Response from Atkins Certified Custom Roofing, Inc.
"Hello [member name removed], you posted a review about us back in October 2012. I am sorry that you still feel unhappy with us. We had explained in detail the events that had actually occured at that time. It is time to let it be, as it is very unprofessional of you to keep making repeated attempts to undermine our reputation. I believe that this can be construed as a form of harassment and a person can be held liable for false accusations."
Patrick C.
Jan 2013
It's raining right now and my ceiling is nice and dry. Had it not been repaired it would be leaking and Danny and his company did a great job. He explained in detail why the roof needed to be replaced and showed me how worn out the roofing felt was. He took the time to explain what he was doing and I felt he was someone I could trust. His 40 years in the business assures that you will have great results.
Response from Atkins Certified Custom Roofing, Inc.
"Thank you very much for your kind words. I do my best to assure that every customer is happy and is taken care of like I would wish to be taken care of. Give your doggies a little pat on the head for me."
Melissa S.
Jan 2013
See the comments listed above for how everything went with this contractor. <br />
Response from Atkins Certified Custom Roofing, Inc.
"It was our impression that this was a very happy customer. This member had purchased our "Big Deal" promotion, Tile Roof Tune-up for $175.00. We called to schedule our first appointment for October 2, 2012. At that time, we performed a complete roof inspection to provide to the homeowner, which would point out any additional repairs that would be needed, should there be any. We began working on that first day due to the member purchasing a service from us and we were there to perform that service. We were very busy at this time and may have taken longer to prepare our bid, however, we did keep in phone contact with the member and provided a verbal ballpark bid on October 6, 2012. He was in acceptance of that bid price and we prepared a contract to perform the work and brought it to our second appointment with the member on October 18, 2012. He signed the contract and gave us a check for the down payment, we started the roof repair that same day. The member also wanted us to do fascia replacement and the painting of it, in which he would supply the paint, and to install a new bird stop. The prices on the contract were very clear, the only thing that would alter them would be to discover additional damages while we were performing the contracted repairs. On October 19th, we did discover additional damages to the felt and the ship-lap once the tiles were being lifted. The member was made aware immediately and accepted the additional repairs and wrote us two progress payment checks that day. We completed the job on October 23, 2012. We submitted the final invoice to the member on November 8, 2012 and were written a check for it in the same amount. The member said that they were very satisfied with our work and we asked if they wouldn't mind posting a review for us here. I am also surprised that they have responded three months after the work was completed, maybe this added some confusion as to how the events actually took place."
Roxanne T.
Dec 2012
The whole process went very smoothly. The workers were timely and because the work was being done outside my work schedule was not interrupted. Mr. Atkins was atune to the weather report and was ready to weatherproof the roof if need be. The workers took extensive pictures of the damaged roof to begin with and also took pictures to show the repair process.
Response from Atkins Certified Custom Roofing, Inc.
"Thank you! It was a pleasure to help you with your roofing issues and get your roof in top-shape. Please do not hesitate to call if you should have any questions or concerns in the future. You can count on our roof repairs to never fail.....haven't had a problem in the 35 yrs. I have been in business. Warmest regards, Dan"
John B.
Dec 2012
The inspector seemed very thorough and gave me a detailed report on the condition of the roof and showed me photos he had taken. <br />
Response from Atkins Certified Custom Roofing, Inc.
"Thank you, sir. Our visit was short and sweet, but still a pleasure doing business with you!"
Dawna M.
Dec 2012
He was punctual <br />
Francie A.
Nov 2012
Danny and his helper were polite and professional. Danny took pictures of the roof tiles that needed fixing. That experience was fine. <br /> There were some communication problems regarding further work. After a few weeks, Danny called me to see if he could give me an estimate for further work. <br /> His estimate to come back (to fix more tiles and clean the rain gutter) came by email and was too vague for me. It was never clearly communicated to me how many tiles needed fixing and how he arrived at that price. I like a run down of how much for each tile, how much the materials cost, how much the labor costs, etc. I haven't decided to proceed further yet. <br />
Staci K.
Nov 2012
Took aproximately 2 months to come out. Received many emails saying that they would call back in a few weeks to reschedule because of large response to Angile's List Coupon. I had asked if they worked weekends and he said he doesn't work every weekend, but could schedule. Which was no problem for me as I could wait a month until he worked on a Saturday. Finally after a frustrating 10 weeks to schedule an appointment 2 workers from his company came out and looked at my roof. And that is all they did was look and tell me they could not do anything per the coupon because of they could not perform any of the services because of problems with the installation of the tile on my roof, etc. <br /> When I did have contact with the owner to set up an appointment, I kept getting excuses, such as I am only a small company and have been overwhelmed with Angie's list coupon. My girl in the office wrote the wrong number to call you on, With the price of gas I cannot just to service your roof without any other business on a Saturday. <br /> So, basically I paid $200.00 for them to tell me I need work done on my roof and they could send me an estimate on the repairs. <br /> I could have had a roofing company come out and tell me the same thing for free. <br /> I know I will be getting an owners response to this saying I was a difficult to contact and my roof was bad. <br />
Response from Atkins Certified Custom Roofing, Inc.
"Yes, it was hard to reach this customer. Finally was able to reach her on the 18th of October and made an appointment for Nov. 10th. Our crew did perform the service purchased, they installed four new roof flashings and repaired five broken tiles. I am sorry to say that our crew was subject to being yelled at the entire time by the member on what a _________ company we are! There were additional repairs discovered at that time, to be presented in a bid, but then we decided that we would not be able to perform them due to not having enough crew to safely do the work. This member has a very steep-pitched roof that we were not comfortable having a possibility of an accident occur on her property. We did tell her that we could still give her a ballpark price for those additional repairs so she could have that knowledge available for when she called other roofing companies for the repairs."
Kathleen P.
Nov 2012
Dan arrived with one of his helpers, they then repaired the tiles that could be repaired as well as the flashing as was advertized. <br /> He did find that there were tiles that need to be replaced as well as additional areas that needs attention. We requested and estimate from him for the additional work that needs to be done. Dan should be sending us this estimate in few days. <br /> Over all we were satisfied with Dan and his team and will look forward to working with him in the future. <br />
Keith L.
Oct 2012
The installation did not go too well. After the original roofing had been removed, no protection from weather was provided to cover the exposed attic area. It rained, and I had to call the contractor to come and provide some protection for the attic area. The covering provided was not installed very well and a strong wind started to blow it off. I had to fix it to avoid additional damage to the wallboard ceilings. The contractor was supposed to install ceiling fans for our two bathrooms (or have them installed) while the roofing was off of the house to make it easier to install them, but that was not done. Daniel G. Atkins, the owner of the business, did not pay for the roofing materials after we had paid him for the materials. The $18,244.39 amount spent includes $1,254.54 attorney fees and $6,174.60 paid to the roofing supplier to release a lien on our home. The amount paid to the roofing supplier was recovered from Daniel G. Atkins in 1998 without interest. The cost of the actual roofing job was $10,815.25. As it turned out, the tile installed was defective and had to be completely replaced under the manufacturer's warranty in 2000 (by another contractor). <br />
Response from Atkins Certified Custom Roofing, Inc.
"this review is from 1991?? That's 21 years ago??? Really???"
John H.
Oct 2012
When we called with the coupon they told us they would not be scheduling appointments for 2 weeks. That was the first bad sign. On the day of the appointment the service man found some tiles where water had gotten through and he told my wife that he took pictures and would come back to show us and give us an estimate to repair it. So we set up another appointment which he never showed up for. We scheduled another (3rd) appointment and he did not show up again. So we gave up on this company. He seemed nice but he is unreliable. <br />
Response from Atkins Certified Custom Roofing, Inc.
"I sent an email requesting an appointment date from 9/21 to 9/24. The member called and we made an appointment for 10/1/12, which was 2 weeks after our promotion offer ended. We performed our service on that date and discovered additional roof damages to be addressed, plus member inquired as to how much would we charge to repair dry rot damaged area on the side of his house. We pointed out that whomever he had work on his roof previously had done a bad repair (tiles stacked on top of other tiles in an attempt to stop leaks) and he said it was his painter. With that in mind, you can imagine that the cost to repair the extensive damage to the roof, along with wood replacement on the side of he house, made for a substantial repair bid. The member wished us to come by to walk him through it, so he could fully understand the scope of the repairs required. We made an appointment for a Saturday, Oct. 13th from 8-12:00. Unfortunately, we were out in Vista on an emergency call with a customer who's roof was about ready to fall in, making all the calls and such required to get that situation under control, and we didn't return to the orange county area until 4:30pm. Our work day was done. We received a call from the member, who was very irate at this point, told us not to bother coming, that his painter told him he could do the repairs. That is were we stood on Oct. 15th, 2012."
Mike P.
Oct 2012
They did no bad. We needed a guy on the roof for 15 minutes for the work. He came down with some estimates about further work and he has not gotten back yet. I will probably use their services again in the future.
Response from Atkins Certified Custom Roofing, Inc.
"We did get back to this very nice man and we performed the additional work as contracted. He is a happy customer!"
Chris C.
Oct 2012
Very good experience. Danny is very responsive. We bought a house that needed some tile repair and Atkins helped get it done without more expense than necessary. <br />
Response from Atkins Certified Custom Roofing, Inc.
"Thank you! It was a pleasure to meet you and your wife. I will be happy to assist you in the future should you have the need. Take care."
Glenn K.
Sep 2012
After purchasing an Angie’s List Coupon for a tile roof tune-up, I contacted Atkins Roofing and Danny, the owner, came out the same day to introduce himself and explain the work that was covered by the coupon. He and his assistant, Raf, began the work 2 days later. After they inspected my roof, Danny explained what he was going to cover via the coupon, as well as giving me an estimate to repair a perennial leak that I have had around my chimney for the last 20 years. Danny used a cell phone camera to show me all the areas that needed to be repaired; nice touch. I should mention that I have had 4 to 5 other roofers over the past 20 years come out to fix the chimney leak. I was always told the leak was fixed, but when the next heavy rains came the leak continued to manifest itself. Danny & Raf spent the next 3 days repairing my roof and the supposed “fixes” from the last 20 years. They spent more time working on my roof than all the other roofers did, collectively! I have every confidence that my chimney/roof leak is now finally fixed and look forward to this year’s rainy season to test out the repair. Thank you Danny & Raf for a job well done.
Response from Atkins Certified Custom Roofing, Inc.
"Thank you! Yes, it is true....I can do repairs to roofing where other roofers have failed. Unfortunately, sometimes failed horribly. I am so glad to have helped you with your roofing issues. You will have a warm and cozy winter this year. Take care, Danny"
Josh T.
Aug 2012
We paid $800-$1200 for the work. My wife dealt more with them. Pricewise, they seemed really good. They had very prompt service. We are thinking about using them again because we really liked their work.
Danny A.
Jan 2012
<strong>You have also repaired my roof at home to my wife's satisfaction, as well as mine.</strong> <strong>She is not the easiest person to please because she demands a top notch job. And, I am happy to say that you provided exactly that.<br /> <br /> It is a pleasure to work with someone who really knows his work, is dependable, and sticks to his estimates. I would highly recommend your work to anyone.<br /> <br /> David M.<br /> Ladera Ranch</strong>
Response from Atkins Certified Custom Roofing, Inc.
"Thank you Member, glad to have had the opportunity to help you with your roofing needs. Yes, when the wife is happy...the husband is happy ;)."
Licensing
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FAQ
Atkins Certified Custom Roofing, Inc. is currently rated 3.6 overall out of 5.
Atkins Certified Custom Roofing, Inc. accepts the following forms of payment: CreditCard
No, Atkins Certified Custom Roofing, Inc. does not offer free project estimates.
No, Atkins Certified Custom Roofing, Inc. does not offer eco-friendly accreditations.
Yes, Atkins Certified Custom Roofing, Inc. offers emergency services.
No, Atkins Certified Custom Roofing, Inc. does not offer warranties.