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Atlanta Cleaning Source
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
We are a small business located in historic Inman Park that specializes in residential and commercial cleaning! We understand that having your home cleaned is a very personalized service, so we focus on getting to know our clients and giving them the most detailed service possible. We're a different little cleaning company! We believe in a client centered service business. In fact, you could say that we are really in the service business and not the cleaning business. We believe in hiring great people who work well together, have ambitious lives, and are truly dedicated to giving great service. We believe that great service means using eco-friendly products, being punctual, and offering meticulous work to our clients' exacting standards. We believe in building client relationships that last for years and in constantly searching for feedback that will improve what we do. We believe in building an ethical business that creates jobs for our local community and does our best for our staff. We have a wellness program that includes sports chiropractic visits and yoga for our employees and we pay everyone at least a standard living wage for Atlanta. We do great work and our clients refer us to their friends and family. This is the greatest compliment a business could ever ask for! Thank you for three years of winning the Super Service Award and lots of growth and prosperity! Ya'll rock our socks! So once again, Welcome! If you found us it's because one of our happy clients told you about us, or you found us on the web. Please take a look at our site to find out a little more about us. Give us a call or click "Set up an appointment" when you're ready to schedule a client interview and quote. We look forward to meeting you. Until then, have a really great day! Warm Regards, Jenn
Business highlights
27 years of experience
Services we offer
Our main focus is on residential cleaning, and trash removal while we clean!, commercial cleaning, drop off donations, move in & out cleaning, post construction cleaning and anything else our clients can think of! If you have something really dirty and challenging, sell furniture, then call us! We love to get into the nitty gritty and revel in the before and after! We also offer organization services that help our clients find a place for each item in their home. We can organize yard sales
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7129 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 7% | ||
| 3% | ||
| 3% | ||
| 2% |
Showing 1-25 of 129 reviews
ARIANA C.
Nov 2019
The company was very responsive and quick to reply to any inquiries. They also were able to accommodate a last minute appointment request. Once the cleaners arrived; they walked through the apartment with me to discuss my needs. They finished cleaning in a timely manner and did an amazing job with the cleaning. I would highly recommend them.
Kathleen B.
Oct 2019
The Atlanta Cleaning Source has been professionally cleaning my apartment for four years. The cleaning teams are prompt and professional. The scheduling team is always helpful and responsive to all cleaning requests. I am extremely pleased with this service.
Suzanne E.
Sep 2019
Excellent. Have used their cleaning services for many years. Very reliable and do a great job.
Nancy H.
Jul 2019
Excellent team. Previous tenant had a cat. Excellent carpet job!
Brad R.
Apr 2019
It went well , the cleaners were on time and professional and they were great cleaning and we are satisfied
Mary D.
Apr 2019
They have a very good service. Always send email and there's a lot of communication which I really like. The cleaners are always professional and I trusted them around the house. They have my keys and they come in every 2 weeks. It always feels good after they clean up. I have met the owner and I really like their cleaners.
Bunny L.
Oct 2018
Very pleased with the service.
Heather J.
Mar 2018
The staff are very professional and pleasant. They do a thorough job cleaning. I particularly appreciate that there is regular oversight of the crew's work and the crews are given incentives to maintain the quality of the cleaning service.
Christopher R.
Feb 2018
Is your apartment or home in need of a clean? Yeah, I’m looking at you. Dog hair is everywhere, the floors need to be mopped, and you’re in no mood to do it in the precious weekend hours. Well...who should you call? One piece of advice from me to you – DO NOT call Atlanta Cleaning Source. That is, of course, unless you like uneven service, a series of unexplained no shows, and exorbitant pricing. I’ve had a number of cleaners throughout the years living in different cities – New York, Atlanta, Seoul – and I’ve never had anyone as unreliable as Atlanta Cleaning Source. They call their team of cleaners “crews,” which implies that there is some sort of consistency in who actually shows up each week. Quite the contrary, the number of folks parading in and out of my house was actually laughable. I would doubt that we had consistency month-to-month. Overall, just an awful experience and one that I hope noone else has to live through. Please, take it from me, DO NOT hire Atlanta Cleaning Source.
Response from Atlanta Cleaning Source
"Hi Angie's List Clients, We do everything possible to offer the best service to our clients and support to our staff. We never enjoy an upset client or bad review and we work hard to communicate effectively and resolve conflicts. I have reviewed this client's service history and he is correct, we have cancelled some cleans. We are a small business with around 25 employees, most of which are cleaning staff. We use a CRM software and keep track of which teams service which clients, how long each clean takes and specific notes on client preferences. In addition, our teams makes notes in their daily logs on service visits, exception management and client interactions. We do our best to offer preferred staffing to our clients with successful teams. Most of our teams are either 2-3 people and will clean between 2-5 homes a day depending on the size and location of the homes. We have a strict policy about not sending sick employees into homes for the health and safety of our staff, clients and community. January and February hit our company very hard with almost everyone in our team getting sick with the flu. We had several full time employees who were hospitalized. Add some ice storms to the flu epidemic and sure, we haven't been able to maintain our normal work volume This client has been a weekly service since 2015. I reviewed his service history and found that in the last 4 months, there have been a total of ten cleans completed and five cancellations. Two were from the client and three were from The Atlanta Cleaning Source. In each case, we offered a rescheduled visit. Here are the details on the cancelled cleans: 11/21/17: ACS arrived to clean. clean that was confirmed via email on 11/15. Client sent us away said he didn't know we were coming 12/28: Client cancelled via email. 1/4: ACS cancelled due to employee illness 1/18: ACS emailed to cancel due to ice storm. Client never responded. 2/8: ACS cancelled due to employee illness. I would like to add that even six months later, this client continues to email and harass our office team despite the fact that we have not responded to his harassment. We understand and respect that not every client will be happy with our service but for a client to continue to go out of their way to provoke our staff out of spite is unacceptable. Thank you for listening, Jennifer Roland"
TONY B.
Dec 2017
Fred and his team did an outstanding job. Fred was able to adjust to me not being at home when he arrived and was able to be very accommodating and understanding to my aunt who is seventy-nine years old. Fred was very kind and compassionate and stayed in communications with me by phone until I arrived. Fred and his team are great! Fred's team is professional, cordial and always do a fantastic job. Job well done! Thanks!!
Mychal W.
Nov 2017
I’ve been a ACS client for over 5 years now and always look forward to coming home after the teams have been to clean. I have services twice a month. The team always communicates if there is a change in the schedule and will work hard to accommodate your schedule. I’ve never had any significant issues and the cleanings are all very consistent. Good job to Team 6 recently, love it when even the toilet paper is folded in the bathrooms. Like coming home to a hotel! I highly recommend this company and the prices are competitive and it’s good to support local business owners.
Shelley S.
Oct 2017
The Atlanta cleaning source team was extremely professional. They did an AMAZING job! My husband who is a was skeptical of paying that much money is now a believer! He wants them to come deep clean twice a year.
Heather J.
Oct 2017
TONY B.
Sep 2017
Ryan and his team member did an impeccable job and I would definitely wan them to return.
TONY B.
Sep 2017
The cleaning services rendered was outstanding. I was most satisfied with the services!
Susan N.
Sep 2017
It went great!! They were prompt, kind, worked so hard and made this house SPARKLE!! It is amazing - they moved furniture getting the grime behind things, made the bathrooms so, so clean, and just gave us a new life for this house!! Will have them back again soon. Excellent, excellent!!
Matthew W.
Sep 2017
Niki and Stephanie did a great job - were friendly and very thorough sweeping under furniture, vacuuming pet dander out of cushions and getting into corners. Would definitely recommend them!
Paula D.
Jul 2017
Two cleaners from the company showed up and worked non-stop until the house was spotless.
Response from Atlanta Cleaning Source
"SCORE! Thank you [Member Name Removed]!! We do love to see the before and after of our work! We enjoy making people happy and helping to create healthy home environments. We like getting our music going and getting the job done. We appreciate you taking the time to write a review too. Everyone is busy so we don't take it for granted that you took time out of your day to share your experience with others. Thank you for being kind, easy to work with and appreciative! Kindly, Jennifer Roland"
Lin B.
Jul 2017
I think I only got 8 hours of work. They came in and did the bathrooms. They had good attitudes. I was really appreciative of a having things done. They did what I asked them to do it was just none of us really seemed to be thinking about the time. I just know when they showed up and when they left.
Response from Atlanta Cleaning Source
"Thank you so much for taking the time to write a review for us! We really enjoyed working with you and helping you out with your cleaning needs. Our teams enjoyed working with you as you are kind and appreciative. Thank you for helping to grow our business and provide jobs for our community! Kindly, Jennifer Roland and ACS team"
Gayle D.
Jul 2017
They always do a fantastic job. Very thorough and very professional. I have used ACS for over 3 years and they are the best!
Response from Atlanta Cleaning Source
"Thank you [Member Name Removed]!!! We appreciate you and love helping you out with your cleaning needs! All of our teams enjoy working with you. You're always so nice and appreciative. Thank you for being awesome and helping us with your kind review and positive energy! Kindly, Jennifer Roland"
Matthew W.
Jun 2017
We called The Atlanta Cleaning Source based on their reviews on Angie's List. They were very responsive and we found a time for Jennifer Roland to meet with me and send an estimate. We accepted her pricing and scheduled a time to come and do the deep cleaning. Her crew (Tina, Joanna and Terrence) were very friendly and professional. They were extremely thorough and did a great job. We are very happy! We plan to continue using them for regular cleanings!
Response from Atlanta Cleaning Source
"Thank you [Member Name Removed]!!! We love working with our clients and making a difference in their homes! Thank you so much for taking the time to write a review and sharing your experience with the online world! We look forward to working with you on a regular basis and will always strive to do our best for you. Kindly, Jennifer Roland"
Heather J.
May 2017
Very well. The quote was detailed and accurate. The crew was professional.
Response from Atlanta Cleaning Source
"Whoo hoo!!! Thank you so much for taking the time to write an online review!!! We appreciate your business and have enjoyed working with you. Thank you for helping us grow our business and provide more jobs for our community. Kindly, Jennifer Roland"
Jennifer B.
Mar 2017
They come every other week, I have been using them for 15 years. <br /> <br /> The cost is $100 for two hours of cleaning.
Sue H.
Mar 2017
They did a good job.The charge was going to be about $205 and due to it being an odd number I rounded it off to $215, which was fine due to them being a little over on time, I slightly overpaid. A week later I was called and informed that I owed them $23, to which they couldn't tell me what it was about. I requested that the owner call me back regarding this additional charge, which was never done. For 2 additional weeks I was contacted regarding this mysterious $23 charge. I informed them that due to the over charge, and not being reached out to by the owner that I would not be doing business in the future with them though the quality of work was good.
Response from Atlanta Cleaning Source
"Hi Angie's List members! Yes we did make a mistake with [Member Name Removed]'s billing and had a balance of $23 on her account for a short time. There was some miscommunication in our office about the billing for this client's clean. However, I (the owner) did call [Member Name Removed] and explain what happened and that we would be changing her invoice to a $0 balance. This was about 2 months ago so I don't understand why the delayed review is rated as an overall D and I am not sure why this client does not recall our phone conversation as it was lengthy but ended well. [Member Name Removed] did tell us that she was pleased with the cleaning we did for her. Our team was on time for the cleaning and the office followed up afterwards to make sure she was happy. At the time, she was pleased. The $205 price was for the initial cleaning and was much less than we originally quoted this client as her home was very clean and it took us less time than anticipated for the first visit. Our understanding was that the additional $10 was a tip for the team. Overall, we were not able to offer regular service to this client as she was outside of our normal service area and she was extremely particular concerning her cleaning needs, schedule, and staffing concerns. We do our best to be honest about what whether we can meet a client's needs ahead of time in hopes of creating a positive experience for everyone involved. Kindly, Jennifer Roland"
TONY B.
Feb 2017
Fred and Joanna did an excellent job as every team does every month when cleaning my house. Atlanta Cleaning Source is outstanding!
Response from Atlanta Cleaning Source
"Whoo Hoo! Go team! Thanks for the online support and nice things said! We aim to please and love to hear another success story! Kindly, Jennifer Roland"
Licensing
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FAQ
Atlanta Cleaning Source is currently rated 4.7 overall out of 5.
Atlanta Cleaning Source accepts the following forms of payment: CreditCard
Yes, Atlanta Cleaning Source offers free project estimates.
No, Atlanta Cleaning Source does not offer eco-friendly accreditations.
No, Atlanta Cleaning Source does not offer emergency services.
No, Atlanta Cleaning Source does not offer warranties.