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Authorized Appliance Services
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
COVID - 19 Essential Business. We are still open and working! We take all necessary precautions to make sure you and your loved ones stay safe! We take great pride our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship, and complete customer satisfaction from start to completion of a project. order to understand the needs, and expectations of our customers, we take great care to work and communicate with every customer a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
Business highlights
Emergency services offered
26 years of experience
Services we offer
All your commercial appliances and your everyday household appliances(Kenmore, DacoR, Electrolux and G/E We do service on weekends and holidays and there is no additional charge our rates stay the same! We do offer several discounts such as Free service call with a repair, Emergencies, Estate, Fridgetdare, G/E Monagram., Kitchenaid, L/G, Roper, Samsung, Senior citizen, Sub-Zero, Thermadore, We specialize in your high end appliances such as Viking, Whirlpool, all Military, and Teachers!, services
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.128 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 21% |
Showing 1-25 of 28 reviews
Bud H.
Jun 2020
Dawaine was prompt at coming out to access my problem with my frigerator. Then he ordered my part which was way overpriced and was quick to write up my bill for 160 dollars labor and 427 dollars for a circuit board, which required a 300 dollar deposite. I paid the deposite to him and he said he would have the part and be back in 2 to 3 days. After three days i tried to get back to him and he would not return my calls. After 7 days of no satisfactory communication i figured i had been scammed. Later on in the week he finally text me wanting to set up a time to install a circuit board for me. I do not know if he was genuine on this offer or not because i had already took care of my problem on my own. I text him and advised him that he had not lived up to his end of our agreement and i expected a portion of my money/ deposit returned. I have not heard back from him. As of now i would not recommend your Angies list or your services to anyone,sorry Bud Hastings.3
BARBARA K.
May 2020
great THE PERSON WAS VERY NICE.
Charlie B.
May 2020
Authorized Appliance......we had down to earth , honest,caring professional service. Pricing for parts and service were more than fair.Highly recommend.
Y W.
May 2020
So far work perform is working. I appreciate Dwayne for honest and being very knowledgeable of the work perform. Thank you.
Nell F.
May 2020
It has been five weeks and I still can’t use my oven. The service man only showed up maybe three times, only stayed maybe an hour late in the day and stood me up about five or six times without a call or text to let me know what was going on. He doesn’t answer my texts and when he does answer my calls he says he’ll be here and doesn’t show.
Response from Authorized Appliance Services
"I have no record of you ever calling my company you have got the wrong company if you can show me proof I would like to see it I have never been to your house there is no record of you ever calling my company you might have me mixed up with somebody else but this is not the same company I'm sorry you had that experience but it was not with this company and not only that $1,800 to calibrate a Viking oven there's no such thing would not happen you would have to replace something calibrating would mean you just calibrate the flames what you cannot do on the Viking so I don't know who this is or if it's another company making it up I don't know but it definitely wasn't my company that was out there for sure if so my phone number is 629-204-9058 call me and show me a receipt and I will be more happy to take care of it but it wasn't me"
Michael C.
May 2020
Very good. Smart & experienced Technician
Mimi G.
May 2020
GreaT! Over & above what was expected!
Caroline W.
May 2020
He was very friendly and professional. I would definitely recommend him to my family or friends. Thank you for such a quick response time
Dean H.
May 2020
Dwayne was phenomenal! He really understands the inner workings of the washer dryer and dish washer! Gave some excellent advise on cleaning and maintaining alliances. He was super friendly. I would definitely call him again for service. Thank you Dwayne and Nicole -Ann Marie Borsuk
Summer M.
May 2020
He on time very polite the awesome job I will recommend man him to anybody
Charles I.
May 2020
Great service
Delwyn N.
May 2020
He completed the job. He had to go out to a supply house to get the proper filter. Samsung had changed the design of the locking device and the filter and the p/ n was not changed. I was very happy with the completed job and would hire him again.
Cleatus H.
May 2020
the washer works fine the mechanic was very informative and straightforward
Response from Authorized Appliance Services
"Thank you very much it was a joy working for you if you have any problem you just give us a call!!!"
Daniel M.
May 2020
Do not fall for it, dryer, heating element replacement, Samsung model
Response from Authorized Appliance Services
"We are a very trustworthy and honest company and again I normally don't respond to reviews but you can't keep everyone happy first off if you felt that way about my tec why did you not stop the process and say you felt uncomfortable and gave him go before he completed the job I am the co owner and office manager and this is the first I heard of this so I could of never made a attempt to rectify the situation we have no problem giving a refund if that's what it came to but like I said this is a first for me so I have seen the several texts between you and the tec and every time the tec was on his way no one could be available so now you wanna complain but never to the office I'm sorry you felt this way and we didn't even have the chance to make things right but I assure you my technician's are professionals in all there fields so again I'm sorry you had this experience."
William L.
Apr 2020
He replaced the ice maker and I paid him. No ice. We had trouble getting him back out and when he finally came, he was unable to fix it and did not return our money. I am very unhappy with Angie's List for having this person call me to instigate the service. I will never use an Angie's List call-in again.
Response from Authorized Appliance Services
"this is Nicole with authorized appliance repair services I am the office manager here at the company and this review I normally do not respond to our negative reviews because of course you can't keep everybody happy but this one right here was a straight lie I kept correspondence with Ms [Member Name Removed] on Friday and she realized that she had the wrong phone number for the Technician after I provided her with the correct phone number they corresponded with each other as I have in a screenshot from the technician after I looked into it further so she lied to me and said he never responded [Member Information Removed] not once and I don't think that is far that she could just lie so bluntly to me but The [Member Name Removed]'s will receive a refund for what is owed but they did lie 100%Tap on a clip to paste it in the text box."
Harriet J.
Apr 2020
Duane and his wife took my money and ran! AS OF TODAY 4/17/2017. Nichole said that she mailed a partial refund 3/20/2020 and the I haven't received a refund.I text Duane and Nicole Monday 4/13/2020 and neither responded. I gave them more than enough time to mail my money. DESPITE the horrific exchange between DUANE and my husband THEY DON'T GET TO KEEP MY $228 dollars. I paid $228 for the dryer(2 visits) and $228 for the freezer which was the main reason for the service call. ANGIE'S LIST should be ashamed to allow them to steal from its customers. As of June 18, 2020. They are a liar, they did not issue a refund of anything nor do my appliances work. Jeff Salazar has been unable to secure any correction to this matter. and I will be suing them to get my money.
Response from Authorized Appliance Services
"We gave refund in full!!!! which we have no problem giving refunds if that's what they request but normally we try to fix the problem and as you see we do fix the problem We come right back out either that day or the next day and we try to fix the problem sometimes it calls for more parts which the technician explains that to them while they're there if this does continue to happen your problem this is required but in some cases people aren't happy with that and we understand that but the refund was given in full"
Kenneth S.
Apr 2020
It went well.
Matt M.
Apr 2020
Dwayne came out to us quickly after basically figuring out the problem without even seeing the washer. We weren't sure if we would just need to buy a new washer but he assured us he could fix it and it would be worth our while to do so. He not only assessed the issue but did some preventative maintenance on another part that could've been another problem later. He had us back working in just over an hour not only quoting us a very reasonable price but saving us a ton of money on a new washer. Highly recommend,
LINDA K.
Apr 2020
Dwayne and Nicole were both professional and were a pleasure to work with. I would definitely use them again and would highly recommend them. They explained what needed to be done and gave me options as to how to proceed.
Michael H.
Mar 2020
He did a great job and he was a good man. I would definitely hire him again and I would highly recommend him.
Crystal F.
Feb 2020
He did a great job would like to apologize for last review and working on having last review deleted from the system I am very sorry for all the problems I have caused a support ticket is in the messages to be deleted I am very sorry again for all the wrong I have caused sincerely crystal fitts
ED R.
Feb 2020
It went fine! He was able to fix it completely. He was punctual and friendly to work with. I would recommend them to others
Donna O.
Feb 2020
The gentlemen was extremely polite, took the time to explain the process, he kept up updated, he did a great job, very professional and clean up after himself.
MICHELLE A.
Feb 2020
It went well! They were able to come in and get everything fixed perfectly. I would recommend them to others
BILL N.
Feb 2020
It was good. I called them Saturday around 6am and they came out at 9am. He did a good job. He was done within 45 minutes.
Licensing
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FAQ
Authorized Appliance Services is currently rated 4.1 overall out of 5.
Authorized Appliance Services accepts the following forms of payment: CreditCard
Yes, Authorized Appliance Services offers free project estimates.
No, Authorized Appliance Services does not offer eco-friendly accreditations.
Yes, Authorized Appliance Services offers emergency services.
No, Authorized Appliance Services does not offer warranties.