AV CONSULTING & INSTALLATION

"Hello Member has some misapprehensions which I found surprising, as he was there for most of the work, We did spend the time to inspect the home and figure out how to run the wires, and agreed to put that off for a return visit, which I tried to schedule many times, as my partner's back did start hurting him severely that morning. His system consisted of a Rotel receiver and a second amplifier for multi room distribution, Both are very sophisticated products, of which I am fairly well familiar with. I scratch programmed correctly a URC MX980 remote control to control all products intuitively and easily, and for multi zone functionality. However his Rotel receiver is defective, it's power on-off and 12v trigger functions do not work correctly. I attempted to program alternate codes sets in order to find if one such set worked. He had purchased the unit as a discounted display model. The other amplifier he purchased from another retailer is designed to work with electrionic volume controls in the other rooms which he did not want or install, does not come with a remote (it is ordered separately), or built in IR sensors. The only unfamiliarity I had with the second amp he mentions was not knowing which of the codes I did have in my library might match its functions- and was too late to call the companies tech support. I have several hundred IR codes for that brand and the it was unclear how to identify them properly in the supplied documentation, it was minor issue. Had the Rotel operated correctly, these codes would have been almost completely unnecessary. I also replaced a set of outdoor speakers for him at his request with another set he had. Additionally I included about $150 worth (in our price) in 3 Meter Monster Cable interconnects for the multizone audio. I did this because of the quality of the system he was putting together and the longer than anticipated time it took to deal with the defective power functions of the Rotel and the time it took to load and reload alternate configurations into the remote. I also did other function set ups and level calibrations on his AV equipment and amplifier, updated firmwares and made sure everything else worked correctly. At the last conversation I had, he had mentioned his own contractor would run the remaining speaker wires as they were already there doing other work. At no point did he seem unsatisfied with my work. I encouraged Member to get his receiver serviced as it should still be under warranty, and he seemed reluctant to do so. I am surprised at this review and have attempted to contact him. I always stand by my work, and the other reviews from my clients should also show this. The price we charged is a very fair price for the totality of everything done and the materials supplied. I am sorry that Member feels that I was "educating" on his dime. I have over 30 years in AV and have been trained by literally dozens of manufacturers and hundreds of hours of time sitting in seminars, classes, training workshops and hands on experience. Very Sincerely Yours Eric Gali Member, if you do read this, I look forward to completing or correcting anything you feel is required. I have stated everything above and is factually correct. EG"