Back Wood Custom Builds LLC

It was so far so good.

At first the man I met was very nice and promised that he did quality work and would not take any payment before the job was completed. I wanted to replace the deck with a concrete patio, but he assured me he could build a better deck that would be free from pests by doing the 6” below grade skirting. I went with him to the lumber yard a few days later and paid for the materials. This was on a Saturday. He was supposed to come back the next day and pick everything up and deliver it to my home. It took him over a week to pick the materials up from Lowe’s. During this week, he did have someone come out and take down the old deck. The old materials were layer out on my grass. They came with the materials and started working, but the crew consisted of the man I first met, Zack, his partner, Bryce, Zack’s pregnant wife and two young (4 yrs ?) sons and Bryce’s girlfriend. The language was VERY salty (my neighbor came over to complain). At one point Bryce and his girlfriend got into a heated argument in my yard and driveway. The little boys were no trouble, but I was concerned about them being around the worksite. I was concerned about the lack of skirting between the lower and upper deck, but Zack assured me that when he replaced the piece of sidewalk, it would cure the problem. Zack over bought on railing pieces and did not have enough composite pieces to finish the skirting and steps. We went back to Lowe’s a second time to return the railings and purchase more composite and some lumber and a bag of quickcrete to replace the sidewalk slab. He still has the bag of quickcrete in his possession. They were close to finishing the job when I had to leave for a night shift at work and he promised he would have everything done and requested cash since the bank would be closed by the time they finished that evening. I should not have paid them, before the work was done, but I did. I trusted Zack. The deck looks nice, but there are places on the decking that they drove screws in that are not flush, they pulled out the screw and left hole (some several in a row) or they cut off or broke off the screw. Most of the decking boards are held down by clips below but the outer edge of the deck must need to be screwed through. They also screwed through each piece of skirting along the upper deck. They did the skirting using the composite material and place them vertically. I texted him the next day and asked when he would be coming to pick up the old deck and replace the sidewalk. I received promise after promise and excuse after excuse and then he just stopped responding. My son moved all of the old deck into our garage to get it off of the lawn.

They did a great job!

I was very impressed with the service. They were reliable and on time. They did the work in a timely fashion.

Great! They are honest and very realizable!!

My porch/deck is very nice. I am very satisfied so far. Zach is. Returning to fix width of one step and I appreciate that.