Basement Waterproofing Nationwide Inc

BWN did a fantastic job waterproofing the basement. Mike was very professional and informative as we planned for the work and the crew were punctual and communicative.

My experience with BWN was very good and I’m completely satisfied with the exterior waterproofing work they completed on my home. Their inspector/estimator Jeff thoroughly identified and recommended a preventative remediation plan and provided a cost that was below what I anticipated. Their scheduler worked with me to identify a time for the work to be initiated. Mostly I’m appreciative of their crew chief Ammon who communicated with me on the plans expectations, who was completely pleasant, positive and cooperative in addressing special remediation concern areas and who ensured he and his crew completed a very thorough professional job. They were at my home on the days and times when they said they would be there and in the end left my property in very good condition. BWN did a great job and I completely recommend them for home waterproofing work.

Best waterproofing company and best service

Joe is very polite, efficient and a very meticulous workman. Thanks for your kind service

There guys where curdious took care of the job quick and where polite and did a very good job will recommend for any one that needs job done

I helped my daughter with this crawlspace encapsulation work on her house. I solicited 3 quotes and it was an easy choice to go with Basement Waterproofing Nationwide. From the initial inspection and quote with Tim, the financing and finally the work with Will and his crew, everything went well. They completed the job to my expectations, answered all my questions and kept me informed all along the way. They actually finished the job in 3 days instead of 4. I highly recommend giving them a chance.

I was having some issues with water coming into the basement through the foundation and walls during rainy weather. Not flooding, or even shop vac-able volumes, just enough to be annoying and require mopping. Dominic and his crew were here today to install an under-floor drainage system and a new sump pump. I was dreading the demo (I have a concrete floor) and the mess involved, but these guys came prepared for everything! They used dust abatement measures to protect all my basement-stored items, and they removed and hauled all the debris away when finished with the excavation. What really impressed me was the concrete restoration upon completion. I've previously had a sewer line replaced through the basement floor, and the contractor really "botched" the floor repair. I can't describe how different this experience was! The concrete installed today is immaculate! Dominic takes pride in his work and with good reason! The new concrete is perfect! I am thrilled!

Job was done correctly and very well.

Quick, efficient, super communication, great cleanup. Highly recommend.

A superior company. They follow through on their commitments. They have long time employees with great experience. BWN waterproofed our leaky basement about 10 years ago. No problems for almost a decade. After a recent weekend downpour we had water along one of the basement western storm-facing walls. We called and opened a service ticket with Gary. They called back in a little over a day and scheduled a repair at our convenience. Joe, a long time employee, very courteous, professional, and respectful, arrived on the job. He had reviewed our prior project and knew the property well. And it was a window well drain that had clogged. Luckily, it was easily unclogged and the problem was completely solved. We have always been pleased with the work and response of this locally owned business.

It was great, very efficient and cleaned everything well. I don't have any problems.

They were great, everyone was courteous, they really really did a very good job, I will recommend them to anybody. They make everything clean before they leave.

This company was quick to respond, friendly and efficient. They went far above what other companies had suggested and did an amazing job, even cleaning up after the repair. Mike was our technician and we couldn't have asked for better service. We highly recommend them to anyone with water issues.

The project went well.

We got 5 estimates from companies regarding a leak in our office and adjoining storage unit. This was the only company that accurately pinpointed the problem , which was a leak coming from gaps surrounding our electrical conduit pipe. Other companies had quoted us 6400$ to dig up the front yard and redo everything from the outside. Others wanted to dig up the inside. I’m so glad Mike explained everything to me clearly- and it all came down to common sense. These guys found the exact spot where the leak was coming from, and knew how to fix it. He also suggested replacing our sump pump because it was the original, and mud was starting to back up. He suggested we do this as it would be tragic to fix one problem and have another occur (and subsequent flooding) that could have been prevented. There was a minor connectivity issue with the sump pump a couple weeks later but I called at 9 am, the man who took the call put it in as an emergency because of some water splashing out and the problem was fixed by 11 the same day. Great responsiveness and customer service. I feel confident in my decision to choose this company, and would recommend them to others.

Estimator and worker were polite, punctual, and did good work.

Excellent job. Cleaned up and landscaping put back after. Could hardly tell that they had just dug up part of the front yard. No problems since then. Now can use the porch as we don’t have anymore problems with flooding.

Professional, informative and personable staff. Cleaned up at the end of the day. Most importantly, there was no leaking during a recent storm.

Absolutely wonderful experience dealing with everyone from the company. As much as no one wants to deal with water leaking into their basement, these folks made the experience as easy and pleasurable as possible. Everyone was extremely pleasant and professional, and they completed the work ahead of schedule for me. They did an excellent job for us, and I would not hesitate in contacting them again (even though I hope I don't have to, as no one wants water leaking into their basement). I cannot say enough nice things about these folks, and would highly recommend them to anyone.

This was a huge job. A complete basement waterproofing - new internal drains installed and two new sump pumps installed. The guys were great - came on time worked hard all day and cleaned up after themselves. The only negative was at the completion of work when it was time to pay the amount was less than what was originally quoted. I told the guy that and he insisted that it was what he had. I even showed him the quote on paper. I paid it - glad it was less, but a few days later got a call from the office telling me I needed to pay another $1600 (the difference between the original quoted price and at the time of service price) I told her what the guy told me and she got a little rude saying "well you knew what the quoted price was" - yeah I DID know and was prepared to pay but after install HER guy insisted it was the price he had. I wasn't trying to get out of paying but the confusion on how much it costs was with the people working there. I didn't appreciate her attitude as if I was trying to skimp out of paying. Nevertheless, I ended up with this additional payment. However, the work is supposed to be guaranteed for life. No complaints there.

Salesman was very accommodating and arranged a quick installation as the house was on the market already. Installers arrived promptly and worked quickly and efficiently. Work foreman was very easy to work with and took the time to explain everything. Work was finished in a timely manner. Work area was left clean. Two calls to the service dept. a couple of weeks later have gone unanswered. My C rating on responsiveness is a combination of an A for the sales rep and an F for the service dept.

The initial meeting in July for a quote with Dave was very professional. Their price for the proposed repair was very competitive. Due to the impressions I had with BWN with this initial meeting, I went ahead and scheduled the repair for a date at the end of August. I received a call the day before my scheduled date that my repair will have to be rescheduled for 8AM the next day. Although this was an inconvenience since I already took off of work to be home during the repair, I agreed to it. The next morning, 9AM came and went, and BWN was not present. There were no phone calls made that BWN was going to be late. I had to call BWN at 9AM to find out when they would be present to start the work. They told me they were caught up at another worksite, and would be at my house at 11:30AM. 12:00 noon then came and went, and still neither a sign of BWN at my house nor a phone call to let me know they were going to be late once more. I called BWN again and they told me they would be at my house at 1:30PM. Finally BWN shows up at my house around 2:00PM, 6 hours after the scheduled time. They then notify me that the scope of work was greater than they anticipated and that an extra worker would be needed. Accordingly they concluded that they would need to reschedule my repair. However, the next available date for my repair will be in a little over 2 weeks! This entire scheduling process has been extremle unprofessional. BWN will keep pushing you back on their schedule at their convenience, not yours, failing to live up to their initial promises. In addition, there is a lack of communication and punctuality on days of scheduled work. If other companies I initially gathered quotes from were not already booked up farther in the calendar than BWN, I'd have elected to go with them to not deal with this unprofessionalism. Save yourself the stress. Go with another company.

We found Basement Waterproofing Nationwide to be highly ethical and very knowledgeable. A little over a year ago we had BWN perform some basement waterproofing. We were delighted with the work and the options presented to us as well as the speed with which it was done. This summer during the very heavy rains, we had some water seep into the basement so we called for an evaluation. As it turned out, the rebuild contractors (which we had opted to contract with a lower price provider vs. using subs hired by BWN) never communicated to us that the newly installed sump pump required an electrician and that it was not hooked up. This house is inhabited by tenants and we are not in the same state, so it's hard to tell where the communication breakdown occurred. Basement Waterproofing Nationwide's service rep however was extremely professional and helpful in delivering this bad news. He also checked and was able to confirm that the waterproofing was still good. He made a few suggestions like letting us know that he noticed where the drywall had been replaced that the outlet plates were never reinstalled. I also had some questions about the contract and he was very helpful and had the office fax me the pertinent info that same day. Lesson learned for me was that it would probably have been better to let BWN hire the contractors for the rebuild esp when you are out of town and unable to oversee. When there are heavy rains in the area like Baltimore had in July, it might take a few days for them to process the volume of calls especially if the nature of your request is minor. But they do respond. They are extremely professional and they stand behind their work.

The folks at bwn.com were genuine and down to earth From the salesman to the engineers. I had a leak in two places at the front of my basement. BWN came out and worked on March 2, 2018. I remember the day because we had 60-70 MPH WINDS and it poured. They arrived promptly and completed the job close to 1 pm. The final price was a blessing. I'm glad that I took the time to research the waterproofing companies in my area. I STILL HAVE THE BWN.COM sign up in my front yard

Very smooth operation, on time and clean