Bassett Services Inc

My heat pump/AC unit stopped working mid morning the day I was going to leave on vacation. I called Bassett to see if by chance someone could make it out that day, or at least I could get on their schedule right when I returned. She checked with one of their service crew to see if he could swing by my house right after he was done with his current client. He was there within 45 minutes and had made the repair within 30 minutes. Now that is what I call great service!!!

.

Swimmingly - no glitches. They hauled away the old one and installed the new one in fairly short order.

good

.................................................................

It took about an hour to complete the service.

.

They are very thorough, they don't push for things that are not necessary but will provide you with reasonable amount of time which somethings may need to be replaced. They take their time to go over your equipment thoroughly. Very easy to work with.

unknown

unknown

.

unknown

unknown

Our heat pump needed to be replaced and our furnace wasn't as efficient as it could have been so we decided to replace it all. After a consultation Bassett recommended a system for our house that included a furnace and standard air conditioner. We also had zones in our house but because we have an open stairway (in a not that big house) they also recommended doing away with the zones. We went with the recommendation and that first winter (last year) our house was so cold in the winter months. We were told that by letting the fan circulate all the time it would eliminate cold spots. What we didn't realize is that they never inspected or evaluated our current ductwork. It is undulated and as a result the air that circulates is always cold. The upstairs is cold and without a quartz heater in our family room, it too would be cold. We called them back to check and we were told that it seemed to be working fine. Putting a thermometer in the register said that there was heat. Later, in this summer my husband talked to them again anticipating this winter. We were told we might want to go back to having zones. It would only cost us another $1,000 or so to make that change.  <br> <br>As for installation, that was done very professionally and neatly. They were prompt and polite. I would say to do your own research before Bassett ever comes and be prepared to make a decision based on that rather than what they may recommend. If I could figure out how to put that old furnace back in, I sure would. It worked much better for winter heat than this one does.

unknown

unknown

unknown

unknown

unknown

..

I'm still trying to figure it out, but they were on top of it the entire time! He gave me his cell number to call him directly when anything came up.

unknown

To me, this is a "guy" thing, so I'm limited in what I can explain! The Guys take off the top of the unit outside for cleaning. They use a hose to clean the outside part of the unit. They run several tests to make sure it's running efficiently. Then they check out the unit inside the house, to make sure the motor & all its parts are functioning properly. The Service Guys I've met have all been in this line of work for a number of years. Whenever I've called the office with a question or problem, the Girls in the office have been fantastic in walking me through a situation, or getting an answer to a question. <br />

.

.