Bay Valley Insulation Inc

"This consumer mistakenly posted a review intended for a different company working in a different trade (roofing), and so should be removed soon."

"Glad to see vent issue was resolved per customer's needs, and appreciate the positive feedback. Mechanical means to prevent eave vents from being blocked by fiberglass blanket insulation are normally not necessary, but can be used at the request of the builder to address unusual venting situations. Inspectors usually want to see blanket insulation installed up to the top plate where eave vents are present, but thin enough to allow air circulation behind the insulation, although historically the practice has often been to simply keep the insulation well back from the eave vents. Installer was sure he followed the correct installation procedure, so without the opportunity to go back and see the work, we can't be certain of an installation error. It is always best to call us anytime with any questions or concerns, so we have the opportunity to promptly address them and make any corrections, if needed."

"Work on our own repairs, several slightly elevated popped nails and some hammer indentations -items that can be difficult to catch or notice, was fairly minimal and fixed same day as reported by customer, with no prior talk of any delayed scheduling whatsoever. Customer doing some of his own work in advance was not necessary as we prefer fixing our own work. Customer was given prompt, same-day service when he notified us of problem, and workers are sure the few patches in question were damaged after their work, as they take much longer to dry than exterior patches, and call backs on several patches that are simply not done right simply don't happen. The paint was put on some wrong patches on one short exterior wall because worker understood he was instructed to paint them by customer and it was similar to other color, and not yet dried to show it's final color, which may also be why customer provided just one color of paint the day the job was done, and later had to obtain the other color paint. This paint was easily fixed at a time approved by customer. On second call back, the paint repair work only was what was requested by customer, and worker stopped by on his way home from work, and so did not bring along patching materials because customer did not request patch work to be done till after worker arrived. Interior walk-throughs are standard practice when beginning a wall insulation jobs, but not so much at most jobs end due to experience showing a lack of sufficient need. Training on filling walls with insulation is the most intensive part of job training, to ensure a good insulation pack, and is also something a customer doesn't see, so that is where it is most important and a trained worker doing the filling will always be well versed in answering questions with a process that is rather complex to most people. Patching questions are fairly simple to answer by comparison, and patches receive the most attention by customers. Customer reported cost of work was later reduced by about 1/3 from standard PG&E rebates, making the value of such work quite obvious to any homeowner interested in year round comfort and heating and a/c cost savings, not to mention quiet and elimination of mold from some homes where it is an issue, and less drafts. Word of these rebates should get around because they may not be available after end of this year."