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Bay Works Tile & Stone
Laminate Countertops - Install, Laminate Countertops - Repair, Brick or Stone Fireplace - Install,
About us
Bay Works Tile & Stone is a professional installation company of all Natural Stone & Tile products including granite, marble, tile, ceramic, porcelain, glass & masonary materials. We have over 20 years of combined work experience in the industry. All of our projects are personally supervised by the owner of the company for a personalized experience that will be guaranteed to exceed all expectations. We provide design and material consultation through our dedicated team of suppliers and vendors. Our services include custom granite kitchen counter tops, fireplaces, vanity tops, shower surrounds, tile floors, back splashes, outdoor BBQs, Stone Veneer, Removal of existing materials and plumbing. Our fabrication facility is centrally located in Union City, however our geographic coverage extends from Orinda to Pleasanton and from San Francisco to San Jose. Our standard turn around time for most projects is 5-7 business days from begining to end. We have an excellent customer service rating of 4.85/5 from all of our customers. All of our installers are full time employees, we do not use subcontractors to do our work. Our license number is 909484. We offer free in-home estimates. Also, we are offering a free stainless steel sink with any counter top purchase and a 15% discount on any tile installation. Refers all plumbing work to licensed subcontractors.
Business highlights
21 years of experience
Services we offer
Granite Counter Tops, Granite and Quartz countertops, Material & Design Selection, Removal & Disposal of Existing Materials, Tile Installation
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.117 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 59% | ||
| 18% | ||
| 6% | ||
| 6% | ||
| 12% |
Showing 1-17 of 17 reviews
Richard D.
Oct 2014
We found Bay Works Tile & Stone through Angie's List back in early June and emailed them for a counter top & flooring quote. We had a couple quotes for the work but wanted to get one more. Hector called me back & we set up a time to meet at the house to go over the scope of work. He arrived on time & was easy to talk to. I told him what I wanted, he took some measurements, gave me some feedback and asked if I had considered a taller mosaic tile backsplash instead of the standard 6" granite slab backsplash. <br /> We like the price we got from Hector and proceed with Bay Works. Hector's quote was cheaper on the flooring part of the job enough that we could add the upgraded mosaic backsplash now, instead of later on. We had shopped materials at a few "big box stores" and had an idea of what we wanted to get, but Hector suggested checking out a few of his material suppliers prior to finalizing. We met up with Hector one evening and found a nicer floor tile & mosaic backsplash at the same price for the material we had previously selected. We selected our materials and moved forward. <br /> The work started the following Friday & continued on Saturday so I could keep from having to take an extra day off work. Hector was there at the beginning of the work, but then his father took over on-site managing the crew and work. The first 2 days were all demo! With the remaining install, grouting & finishing work taking about 5-days to complete. I would do a daily walk through in the evenings to see how it was going and if I found an issue or something I was not happy with, I would take a photo and sent it to Hector. He would either call me right back or just respond to my message and the next day it would be addressed. Even though Hector was not there a majority of the time during the work, there was never an issue reaching him by email or phone. <br /> The job took a while to finally be completed, but this was due to defective sliding door in the dining area. Hector's crew worked around the sliding door incase the door needed to be removed & replaced. Working around the sliding door was perfect has it allowed us to start with the kitchen work and not have to delay the project a month while we waited for Milgard to send our their door technicians. <br /> In the end, everything came out great. Obviously renovations are no fun to live through but Hector, his father & their crew were a pleasure to work with and tried to make it as painless as possible...Thanks again Hector. <br />
Theresa P.
Sep 2014
It went really well.
Ian S.
Jun 2014
unknown
Jamie H.
Jun 2014
unknown
Lorraine G.
May 2014
unknown
Deborah C.
May 2014
unknown
ROSLYN B.
May 2014
Hector did respond to me and did fix the problem with the panels. Overall it was a good job.
Alicen C.
Mar 2014
The service was excellent and I love my new counter tops.
Michael R.
Feb 2014
Horrible, looked like a kinder-gardener sketch <br />
Response from Bay Works Tile & Stone
"We apologize to everyone who purchased the Bathroom Design Consultation Big Deal we ran. The deal was not appropriately worded for the services we offer, and we're working with Angie's List to offer refunds for all the people who purchased this deal. The deal listed was sold for $49.99 and it was listed as a “design consultation that includes a drawing”. This was our first time running a Big Deal Promotion and there was a miscommunication between our Angie’s List Representative and our company. Our company specializes in stone and tile fabrication and installation. Our goal was to offer clients a consultation on which materials to order (i.e. pros and cons of porcelain vs ceramic, the differences between types of natural stone, how to keep costs low and get what you want for your lifestyle) and take measurements to outline the dimensions and give an idea of labor costs. We do not have professional design software and are not general contractors, so we apologize for any mistaken conclusions the wording may have caused."
ROBERT L.
Dec 2013
It went very well. They rendered good service; good contractors and they were timely. They were experienced and you don't have to wait for awhile for phone calls back. They give courteous call to let you know what stage they are at. I am very satisfied with them. The price was very reasonable and I am very happy with that.
Response from Bay Works Tile & Stone
"Thank you very much. It was a pleasure working with you. We try to keep our customers informed throughout the project so that customers know what to expect in each stage. We're glad you are happy with the final result. Thanks for the review!"
John F.
Jul 2013
Hector Garcia came out promptly to survey the job. He gave us a price the next day. The price was better than that of the other installer we contacted. The next Day, Dave, the supervisor came out and made templates. A couple of days later Dave picked up our granite from the supplier. After two working days Dave and his crew returned with our granite which had been cut to fit the project. About 5 hours later they completed the installation. We love our granite. They did a great job!
Response from Bay Works Tile & Stone
"Thank you! It was a pleasure doing business with you and we're very pleased to hear you like the finished product."
Tyler B.
Feb 2013
Hector was very responsive and creative in dealing with removal of our old tile countertops and fitting new quartz countertops to our existing cabinets. He and his crew were friendly and considerate. His price was very competitive with others. The new countertops look beautiful. This job required real attention to detail as we changed the configuration of the countertop in the process.The new countertops installed lower than the old tile, leaving a small gap which Hector trimmed with tile that matched our existing backsplash. They also have woodworking and carpenter skills so we did not have to hire anyone else to build a small pony wall on which to rest a portion of the new counter/bar. <br />
Response from Bay Works Tile & Stone
"Thank you! The trim piece we found for the tile backsplash was a perfect match. It came out great, and we're happy to hear you are satisfied."
Alexander L.
Feb 2013
Hector and Enrique came out and measured the job site and returned an estimate within a few days. It was neither the highest nor the lowest, but the owners' personalities and knowledge of the product and the proposed job made it very easy to select them. From the beginning, communication was superb, with either Hector or Enrique letting us know when every step was going to take place and what we could expect. This was a complex job which required lowering the existing counter and island countertops by 2.75 inches. The tear out and carpenter work went off without a hitch. (Hector's father deserves a raise for his diligence.) There were a couple of small hiccups with the final installation, but they were quickly remedied (great and immediate communication) and the final product was way better than we thought possible. Because there was dust in the house, they made arrangements to have someone come out and clean the house when they were finished. I am a retired dentist, and very particular about fit and finish (just ask my wife), and was very impressed with both their work and professionalism. I would highly recommend the company. Have them come out and give you an estimate. You won't be disappointed. <br /> <br />
Response from Bay Works Tile & Stone
"It was a pleasure working with you and your wife. You guys made our job easy! The glass tile backsplash as a great accent to the beautiful granite countertops. We're very happy to hear that you and your wife enjoyed our service. Thank you."
Andrew B.
Oct 2012
This experience was a total disaster. We purchased the granite counter tops from a marble and stone shop, and contracted Bay Works to cut the two slabs into the appropriate shapes. Hector Garcia personally came to the site and measured the counter top area and confirmed that the 2 slabs we had purchased would be more than enough material and that in fact there would be left overs. After a month of waiting, his workers showed up with the cut slabs. The granite we had selected had a heavy grain pattern so obviously the spliced pieces would have to be cut in a fashion such that all the grain was going in the same direction. Well in fact the pieces were cut in an arbitrary fashion and none of the grains lined up. When we complained to his workers they just threw up their hands and said there was nothing they could do because Hector had sold all the "scrap" to another provider and there was no material left. When we confronted Hector he insisted we buy a 3rd slab but could not explain how we wasted all the previous material. We ended up firing Hector, buying another slab, and hiring another contractor. If my time was not precious, I would have taken him to small claims court. <br />
Response from Bay Works Tile & Stone
"At Bay works tile we strive to provide excellent customer service and a job done right. Due to the unusual circumstances of the project and after several attempts to resolve the problems we deeply regret that we have been unable to satisfy our customer. We completed the job under the supervision of the contractor left in charge of the project, per our contract. Unfortunately, the customer had travelled to China during the duration of the project and was not present during the installation, which made it difficult to communicate since he was only able to offer feedback once he returned. The counter tops sat at our fabrication shop for three weeks without being able to install due to delays with the job site preparations by the contractor, the walls were out of level and he needed to have stucco on the walls prior to installing the granite. According to the contractor the stucco sub-contractors had other jobs and were unable to return to fix the walls. Our hands were tied and we were unable to proceed until the contractor allowed us to. As for the materials, the customer provided us with a cut sheet prior to leaving for which he wanted the stone to be cut. We were supposed to follow this sheet, but he had not accounted for the veining pattern in the slabs or the waste of materials from fabrication. We tried to follow his cut sheet as close as we could, except for one back splash in order to keep the vein pattern in the same direction as it turned the corner. The contractor in charge of the project confirmed the change and we proceeded to install/complete the BBQ kitchen installation as planned. The two slabs that he purchased were enough to complete the job. When the customer returned he was disappointed that we did not have extra materials to complete the change of splash as he wanted.. He felt that we had misplaced or sold his remnant materials to another customer. At no time did we sell his remnants because we don't use remnants from jobs until the job has been signed off, fully completed and the customer has released the materials. In addition, there was absolutely no materials left over to sell. We provided the customer with a detailed cut sheet of where in the slab we had cut each piece and confirmed that there was no materials remaining. Because we wanted to do all we could to make the customer happy, we offered the customer to share the cost of a new slab in order to install the back splash material as he wanted—out of our pocket. However, without having a chance to discuss the problem in detail any further, the customer removed the splash that he did not like and hired a second company to install the piece. We completed the project per our contract and have only received 50% of the amount due. We have reached out to this customer and have waived the balance of the job in order to off set his cost for the additional material and labor incurred. We regret that he has had a bad experience with his BBQ remodel and will continue to do everything in our power to keep our customers happy. We would love to be given the opportunity to make things right with our customer and move forward. Hector Garcia"
Andrea L.
Jun 2012
It went well. He is very careful and detail oriented. We were nervous about details and he was patient and worked well with us;he and a helper purchased the tile we liked from a place in Berkeley, and did some mock layups for us so we could approve the joint alignment. It was a good experience and we highly recommend him.
Response from Bay Works Tile & Stone
"We really liked the design you selected with the large tiles and enjoyed doing the job. Thank you!"
Adam V.
Mar 2012
Hector came to the site, was on time, and went over the project with me. He was very professional and responsive, asking questions to get the bid correct. I received the bid at the end of the day and while it was not the lowest we received, it was close and, given the high marks given on Angie's List, we went with him. <br /> <br /> The work on the countertops took 2 days and the workers stayed until 9pm on the 2nd day to try to get it done. There was a little rushing and we weren't happy with the last piece installed so I contacted Hector and they came back and fixed it. Overall the project was difficult and time consuming but they did a very good job. <br /> <br /> The fireplace work was done over 2 days as well. The first day the masons repaired our fireplace (it was old brick and needed to be patched and leveled) and prepared the surface for the granite slabs. The slabs went on the next day and again, the workers had to work until late to get it done. They did not have the correct color grout so came back for a quick grouting and we were done. The job on the fireplace was excellent.
Response from Bay Works Tile & Stone
"Thank you! Although the work was very detailed, we were able to work through all the details and complete the job as requested. Both the kitchen and fireplace turned out great and we appreciate the positive review."
Karin P.
Apr 2011
It is never easy having your kitchen torn up, but Hector from Bay Works Tile and Stone was wonderful to work with. He met with me a couple of times from January to March regarding this project and went over all the details. It took a few months for me to decide what type of material I wanted to choose and I finally decided on a travertine. I ordered the material and we set a date based on when the product would arrive. I asked Hector to pick the product up for me and he had no problem doing that, and did not charge me more. The first day of demo went great and at the end of the day I went to look at the travertine and noticed it was the wrong material! I called Hector when I realized that I had ordered honed not tumbled and he agreed to meet me at a tile shop the next morning. We found another alternative and he even got the tile price at his cost AND agreed to take the wrong tile back at no additional cost. What I like about Hector is his easy going attitude and his ability to problem solve and always make you feel like its under control with a smile! This could have been a really big nightmare for myself and my family with a torn up kitchen and it worked out great. I even like the tile I picked out better than my first choice! His pricing is really reasonable and he doesn't nickel and dime you like other companies. Hector wasn't the cheapest bid, nor the most expensive, and I am so glad I went with him! Our kitchen looks fabulous!
Response from Bay Works Tile & Stone
"Thank you for your wonderful comments. I had a great time working with you. I'm glad we were able to find a replacement material in time in order to complete your project and that everything turned out well."
Licensing
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FAQ
Bay Works Tile & Stone is currently rated 4.1 overall out of 5.
Bay Works Tile & Stone accepts the following forms of payment: CreditCard
Yes, Bay Works Tile & Stone offers free project estimates.
No, Bay Works Tile & Stone does not offer eco-friendly accreditations.
No, Bay Works Tile & Stone does not offer emergency services.
No, Bay Works Tile & Stone does not offer warranties.