Benjamin Franklin Plumbing Novato

I thought it was really expensive because I got a 7 years contract.  They gave me a 50 gallon water heater because the specs were changing the following month for what’s required for water heaters so they gave me one that was bigger than I needed. It worked fine.

They replace the outside facet and it wasn't suppose to leak but it's still leaking.

They did come out and do the work. Its been a year since I had them out I know I spent more, I had them do more work. They actually clean out and did a couple of faucets for me and they ended up breaking a counter top. And they had quite a time getting it resolved. They didn't want to pay for the, they broke a sink that's what they broke. The bathroom had two matching sinks and they couldn't match the sink and they didn't want to pay for two of them, they just wanted to do one and put an un matching sink in there. So I ended up paying for one sink, they paid for another and then they installed the faucets but it was not a great experience with Benjamin Franklin Plumbing.

It was fine. The price was fine that is why we chose it.

re   caused the pipes to vibrate with such force that a welded section of pipe was broken. [ called and scheduled an appointment for them to return the next day, they failed to show up.  i was able to call another plumber to repair the leak.  the damaged area included two bathrooms , den and office. <br />

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Very professional.  I would use them again. <br />

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It turned out okay. They were confused on what I had actually bought and they had to come back because they weren't prepared to do the work the first time. The work they did was fine. <br /> They installed an automatic shutoff valve for my gas for earthquake.

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I was very unsatisfied. It's still leaking. It was just the price of the big deal. The price was good. I'm just upset with the results.

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The water heater flush and faucet replacement were fine. The reason for the low rating is the worker who did the water flush advised me that my water heater showed signs of corrosion and should be replaced soon. The guy was very friendly and personable and engaged in idle chit chat very freely. He showed me a corroded anode as proof of serious corrsion inside and a ring in the bathroon commode as evidence of mineral deposits. When I balked at thie replacement suggestion since the heater worked fine, he suggested I replace the anode at a cost of the cost if I had the work done right now and he had the part on his truck. I don't know anything about water heaters which he apparently gathered from my responses to his several questions. I told him I would need to do some research on the internet to get some price comparisons in order to have a frame of reference. I searched the internet while he finished flushing the water heater. I discovered that anode price ranged from and I could easily replace it myself in less than 20 minutes. When I told him what I had discovered he advised me that he had already replaced the anode and there was no charge. I paid him $20 anyhow so I wouldn't feel like he had done me a favor and I wouldn't feel guilty about writing this review and alerting other subscribers to this potential rip-off. A different worker installed the outdoor faucet without incident. I would not use this company again because I absolutely do not trust them to be honest and above board. Thank goodness for the internet, otherwise I could've been out of a cool $680 bucks if I had chosen not to get additonal bids for the proposed job. Scandalous! <br />

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