Ben's Air Conditioning and Heating

I used them for over 30 years. They were on time, professional, quick and they did a good job. This is my favorite contractor and the pricing was very fair.

Fine. I used them for over 40 years and they always did a good job

They was very responsive. It went great

They’ve been providing service for me for 2 years. It went well. The problem I had with them was some of the guys were inexperienced, but if you get one of the experienced ones because different guys come out, the experienced ones are really, really good and the inexperienced ones are really, really inexperienced. I guess it’s just a hit or miss. You can call and request certain people to come out which is good. The installation was good.

They're honest and I don't worry about their integrity.

Everything has turned out fine. I've used Ben several times a year for the past 14 years and whenever I have a problem he is very responsive and able to get out quickly.

service completed within 5 hours - also follow up done the next day

They have been out four times. They are just nickle/diming me to death until I purchase a new system. They've received almost $800 from me with NO relief. They've been out in April 2013, May 2013, June 2013 and now August 2013. <br /> This last time they came out, of course, freon was low AGAIN. They said it should be fine until October when I should buy a whole new system. This time it only worked ONE day. I have called them four times and they have not responded to any of my calls. <br /> I am very disappointed with this company and would never recommend them to anyone. <br />

Ben's came out and inspected the old furnace and described what was wrong with the furnace. They also provided us with an estimate for the new furnace. After getting a couple other estimate we decided to go with Ben's because of their price point. Ben's can out removed the old furnace and installed a new one. The total installation took about 6 hours. Everything has been working smoothly since then. No compliments and Highly Recommended. <br />

They came the next day! They fixed the leak and recharged the a/c unit. I haven't had any problems since!

Before contacting any potential contractors, we researched available heating and air conditioning system brands and decided on Goodman. We then used Angie's List to identify potential contractors who supply and service Goodman products. We chose Ben's Air Conditioning and Heating for the estimate based on the company's location and information about the company from both Angie's List and the Better Business Bureau. We contacted Ben's via phone and made an appointment for them to visit and make an estimate. On the appointed day, the representative from Ben's arrived on schedule. He looked at the existing system, which was 17 years old, and listened to our description of the replacement system we believed would best meet our needs. He was knowledgable and was able to answer all of our questions about problems that might arise from installing a more energy efficient system that could qualify us for an income tax credit. For questions he could not answer, he was able to obtain answers fairly quickly by phone. He provided the estimate at the end of his visit, and we requested a date for installation that was about 6 weeks later. [They could have done it much sooner, but we needed the extended time.] I had planned to call several days before the appointed installation date, but Ben's called me first to verify the plan. On the appointed day, the Ben's crew arrived on time. While at the house, they were polite and considerate. The job took several hours longer than expected, but they stayed on the job until everything was done and checked for operability. Before leaving, they cleaned up after themselves fairly well. We had only two concerns. First, during condenser installation, the technician released a considerable amount of refrigerant fluid into the environment, both onto the soil and into the air, as he was trying to adjust the system pressure to meet specifications. While this did not affect the quality of the job in terms of its operability, we would have preferred that more attention be given to pollutant control. Second, after the Ben's team had departed, we noticed that the AC system was not cooling properly. Fortunately, we had obtained a cell phone number for one of technician's during their visit and were able to get in touch with him less than an hour after they left. The team was eating nearby, and they returned immediately to discover that, for this high efficiency AC system, a controller for the condenser was needed that had been in advertently omitted. Further investigation found the missing part on their truck, because it had been loaded for delivery with our system, although none of the team recognized that it needed to be installed. In the end, they installed the controller, and the system now seems to be working fine. They were very apologetic about the oversight. We were just glad to have caught the error before they were out of the area and unavailable to make the correction immediately. Cost estimate = Fee paid.

THIS COMPANY TOOK THE TIME TO SEND ONE OF IT'S TECH's TO TRAINING TO LEARN HOW TO OPERATE OUR DISCONTINUED MODEL BOILER IN ORDER TO FIX AND MAINTAIN IT. WHEN IT BROKE AND EMITTED CARBON MONOXIDE. THEY WERE PROMPT IN GETTING US A NEW ONE AND INSTALLING IT. THEY ARE RESPONSIBLE FOR IT'S YEARLY MAINTENANCE NOW.