Berger Home Services, LLC

"The gutters were installed per the agreed scope on an independent pavilion/pergola. What you are demanding afterward, a gutter positioned in a way that eliminates the gap between your home and a separate structure, is not a workmanship fix. That outcome requires structural modification or repositioning of the pavilion/pergola, which is outside gutter work and outside the signed agreement. Your statement that we ?charged to fix our own mistakes? is also incorrect. We did not quote a fee to ?fix mistakes.? We explained that anything not included in the signed scope is additional work and requires written approval. We even discussed a courtesy option for drainage accessories that were not part of the original contract. Finally, it?s difficult to take this as a good-faith review when several nearly identical 1-star reviews were posted within the same hour and a fourth within 24 hours, across different profiles, repeating the same claims and attacking staff by name. We are addressing the repetitive posting through the proper channels and will continue communication in writing."

"Thank you for your recent order. We appreciate your business and want to assure you that we are diligently working on getting your project scheduled and completed as soon as possible. Unfortunately, it is not feasible to have already completed this type of job within 24 hours of receiving your order. Rest assured, our team is committed to delivering the best possible service, and we are putting in all our efforts to ensure a successful and timely completion of your project. We understand the importance of your job and are taking every step to meet your expectations."