Bikini Pools of Florida Inc

"My customer was not the home owner. I signed a contract with a [name removed] explained to me that he was contracting me to do these renovations because he was living with the home owner and her daughter and wanted to contribute to the household.My communication was with [name removed] only and I have never even met with the home owner. [name removed] and I had extensive communications about every phase of the project from start to finish. [name removed] complained about some puddling on two areas of his deck. The first one was next to an existing box drain and we carefully laid the pavers to accomodate that drain. This existing pool deck was not level and extreme care had to taken to ensure proper drainage to that existing drain. I personally run water with a hose to make sure the puddle drain properly and completely. I told [name removed] that the drainage would not be instant but it does drain as designed so that no standing water would occur to damage said Pavers. Bikini Pools has laid hundreds of decks and we are fully aware that paver decks must not hold water or the product could mildew over time. Upon hearing my response, [name removed] became angry and started screaming profanities at me with the home owner in the background. It would seem [name removed] did not communicate with the home owner as to my consistent and open communications with [name removed] over the life of the project. It is a shame that people can trash a contractors work without any practical knowledge about contruction practices. Bikini Pools did an excellent job on this paver project and we have hundreds of satisfied customers that do not write reviews but are so pleased with our work that they refer me to their friends and neighbors which is how I gain the lions share of my business for the last 13 years"

"In the 12 years since I started Bikini Pools I have never encountered a more aggressive, unjustified and factually incorrect attack upon my self and my business.The original quote included a complete restoration of the pool and pool deck area. The scope of the work was vast and complete. The customer decided to only pick one item a week later to resurface the pool. I was informed that someone else was going to remove the fiberglass. I told her that was good because we did not like to do that kind of work because it is so specialized. They later ask me to drain the pool for the other fiberglass contractor they had hired.I told her upfront that I would have to charge an additional $250.00 because I would have to send my guys and a truck separately. She agreed. After the fiberglass contractor ruined their tile because he did not tape and cover the customers tile,we asked if they would like new tile. They said they could clean it up and therefore would not need new tile. I said fine. The customers called me back and change their minds about the tile and I quoted $889.00 Again, they agreed. After our work was completed and accepted by the customers, an invoice was delivered. A check was given to my representative that shorted the invoice. by $89.00 But did pay all other monies due. My representative told me he accepted the check as paid in full because the customer issued a threat to start an extensive negative social media campaign because he was very good at doing that kind of thing and had a great deal of knowledge regarding such programs.Before I was even able to talk with my representative less than a hour later, I got a call from the customer demanding to know when he would get his warranty. I told him as soon as I get the check I could prepare the info to submit the paperwork to the manufacturer. He immediately started a profanity laced diatribe that ended with a question as to why I was giving him attitude. This was unprovoked on me and I was astonished at his anger and manner. I suggested that we should calm down and I would be happy to come to his house with the warranty in a couple of days to make sure we parted on good grounds. He agreed. Upon arriving at the customers home the following week we looked at the work and it was agreed that everything was in good order and looked great. At that point he started demanding an additional $250 and became very angry and again threatened to use social media to extract his revenge against my company and myself. I told him I would never be held hostage by such threats. and I tried to leave. He then ripped my file from my hand and told me to get off his property with another profanity laced screaming session. This customer experience is not how I have been able to stay in business for over 12 years and completed over 900 satisfied customers. Word of mouth has been my biggest attribute in obtaining business each year for Bikini Pools"