BILL THOMPSON MASONRY

"First of all, I would like to start by saying that this is a very unfortunate situation and does not reflect the way that we normally do business. I take great pride in my work and as you know, the work that we did on your masonry was top quality. We are very sorry that there was damage done to your property. There are, however, a few key points that I would like to mention in our defense. Due to the order in which the work you needed had to be done, we could not use the painters tape that we normally would have used to do this procedure. We had to create a channel through the house to prevent the large amount of particulate matter from being deposited throughout your home and all over your belongings. As I mentioned we usually use painters tape to do this but because the room was completely finished with only paint to stick to in addition to the fact that the plastic that we had to use to SAFEGAURD YOUR BELONGINGS being so heavy, we had to come up with an alternative solution to keep the plastic in place. We then consulted with YOUR GROUNDS KEEPER on a solution. He then went under HIS OWN FREE WILL to the hardware store to get duct tape. He APPROVED this solution and being representative of yourself, by extension this procedure was approved by YOU. Regardless of who approved what it is never our intention to damage a property and it has never happened before. Unfortunately, because of the layout of this job in particular, I can assure you that this was the only solution. I understand that you may feel as though there were many alternatives but after doing this business for over 20 years I have come to learn that the channel has to be taped up. The dust that comes from doing this work is extremely fine and creating a total seal was the only option. If we had not created this total seal the damage done would have far exceeded that of a thousand dollar paint job. Honestly, if you had come directly to me with this complaint I would have come out and painted your walls for far less than a thousand dollars and it would have been just as good of a job as the masonry work As far as not sending you the receipt; you were so upset because of what happened, I felt as though you were trying to use what I would send you against me in court and I had to protect myself. Again, I personally apologize for any issues that you may have felt were caused by my business. The taping of the walls was a secondary process that was required to do our main job that you were extremely satisfied with."