Black Diamond Plumbing & Mechanical Inc

Black Diamond recently came out to do a competitive bid on installing a cleanout line, then doing a hydro jet and descale of the main sewer line in question. On top of being a few hundred dollars cheaper than the original bidder, they found that the original bidder had broken the flange on the toilet when they put it back on and overtightened it. Throughout the process everyone I dealt with was professional, easy to work with, and answered all of my questions. All of that would have been enough for a 5 star review; however, when they got here on the day of the job and went to locate the exact dig space for the line, they found I ALREADY HAD A CLEANOUT LINE (previously most of the estimates had been in ranges based on the original bidder's insistence that this job had to be done, but as it turns out it didn't). That saved me $4,500 on the job, which is pretty awesome! I'm using them for all of our plumbing needs moving forward.

Black Diamond was very accommodating in scheduling and very prompt when the appointed time came. They discovered ,at the time , the secondary but most important reason for all the failures, THE SURGE THAT COMPROMISED THE INTEGRITY OF MY IN-HOUSE ELECTRICITY. I would hire them in a heart beat if I need any problems in my house

Sewer line froze and backed up into the downstairs bathtub (gross!!) on New Year's Day. Someone was at my house within hours and tried diligently for hours to fix the problem only to learn the pipes needed to be replaced. They came back 2 days later, on time (early actually) and completed the job. The young men that were here for both occasions were professional and had great personalities.

We had a bump. We had a water line that burst from the street to the house about three years ago. The person that did the line never smoothed out the yard. We had that fixed. We had railroad timbers that was lining our garden taken out. Grass put in in the garden in the back. Some planting, weeding, mulch everywhere, tree trimming. A quite a few things. We had two other estimates and they all had completely different ideas. Some just wanted to put stone everywhere which we did not want. They were most expensive but they were the more creative where they put plants on the south end of our house. The other two people did not and their prices were almost as much. I think they would have responded faster but we had a lot of rain here. They had some family issues and so did we so it was later than we wanted. If they said they were going to be here, they were. There was two guys and they were here a couple of different days. Maybe four hours each time. I like their work. It is a husband and wife team. They are very friendly. They do listen to what you want.

They always do a pretty good job. There is always different people for different jobs.

They have a Black diamond club that you pay per month. The pay is what you would automatically have for the furnace check and A/C check. They respond faster if you have a problem. They come but there still was a charge maybe a $100. It seems like when we first used them, they were the same as others. They were here within the time they say they will. There was just one person who came out. He was professional and I was not concerned about anything.

They are very, very good.  The whole thing was easy. They were very cooperative and they were out here within 24 hours. Everything was great...AAA. There was not a problem. I was perfectly satisfied. I would use them again. Why would I not use them again?

They are very, very good.  The whole thing was easy. They were very cooperative and they were out here within 24 hours. Everything was great...AAA. There was not a problem. I was perfectly satisfied. I would use them again. Why would I not use them again?

They done a ton of work over here and they are very good, very good! They are wonderful. Everybody else quoted us 2,3,4 times the amount they charged us and where some places said that we will not know how much to charge us until we will get in there. So, they came in and did their thing. We also had an electric board heater put a bathroom downstairs. That was okay. That was probably the only thing that I was dissatisfied with, but overall with all the massive amount of work we had them do, I wouldn't even bother reviewing that. That was incidental compared to everything else. <br />   The duct work was $4000. The flood system was $4000. I can't remember what they charged us for routing out pipes and everything. It was nothing by comparison. <br />   At least 2 people came out to do the work each time. They communicated very well. They listen to us and they did exactly what we wanted them to do. They worked very well with us, like one plumbing guy came out with a duct guy for the heating, and they talked together and then they talked about who was going to do what and when they was going to do it. They was crystal clear about their proposals and yeah, all good.  <br />

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I would probably not use them in the future.

Great work. Workman was polite and neat. He did a great job.

Price wise I would give the a B.

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Called, came out and fixed it. Was at our house within an hour of calling on the weekend. Will always call them if we have a problem

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Raudel was great. I called on a Monday around 11am and they were able to get me in at 2-4pm the same day. I had to move it to the next day because of my own schedule, but I couldn't believe how quickly they could get here. They have hours as early as 7am. Raudel was polite, professional, and very knowledgeable. The price he quoted me is the price I paid, no hidden fees or upcharges. He completed the job in just about 2 hours and completely cleaned up the work area. Black Diamond will be my first call next time we need help with plumbing! Giving a B for pricing, but I really don't have anything to compare to. I had the same pump replaced 5 years ago and I think I paid another place $850 for an emergency call on a weekend. But then again, it's 5 years later now, so maybe prices have gone up that much. Also I didn't get any other quotes for this job so I don't know if it's a little high, low, or what.

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