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Blind Tailors/Best Blinds
Blinds or Shades - Install or Replace, Blinds or Shades - Repair, Drapes or Curtains Repair or Alter Service,
About us
Formerly known as Best Blinds of Charlotte. Blind Tailors provides quality custom window covering products at discount prices. We come to you and provide a free in-home design consultation. Award Winning. Additional website - www.blindtailors.com.
Business highlights
22 years of experience
Services we offer
Quality, and plantation shutters. We also offer in home consultations for interior design services by the hour., professional sales and installation of interior blinds, shades
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.977 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 1% | ||
| 0% | ||
| 1% | ||
| 1% |
Showing 1-25 of 77 reviews
Kevin M.
Jul 2015
unknown
Response from Blind Tailors/Best Blinds
"Thank You for your review. We appreciate your business and we are very happy that we met your needs for your window coverings project. Regards, Jamie C. Johns"
Stephen B.
Jun 2015
The salesperson/owner arrived late for the first appointment and appeared somewhat disorganized but was apologetic. She made rough measurements, color matched to the trim and completed an estimate before leaving. The quality of the shutters and blinds appeared and in fact turned out to be competitive and solid quality. So far so good! <br /> <strong>The big competitive difference was the promise of fast delivery</strong> -- 3 weeks was quoted with a straight face several times. Competitors promised 6 - 7 weeks. We had just moved in and privacy was a major concern. Quick delivery was very important. <br /> Blind Tailor prices were high by 10% but we went with them because of the promised fast delivery and installation. <br /> <ol> <li><em><strong>Their promised delivery date is a sham</strong></em>. Delivery was 7 weeks which we learned from a contractor was the standard for them.</li> <li></li> </ol> <ul> <li>We called for delivery updates weekly after week 3 and were given amateurish excuses blaming the manufacturer for the delays. They never took responsibility for their little scam and NEVER contacted us. We had to call them to get any information at all.</li> <li></li> <li>Installation was performed by a non-employee contractor. He did a terrific job with the installation. We are very happy with the final results but not happy with the process and promises.</li> <li></li> <li>The installation contractor did leave their (packaging/boxes) trash behind for us to deal with. Not good.</li> <li></li> <li>The shutter manufacturer shipped to our home and the delivery driver left the many boxes in our driveway??!! We had to schlep all those boxes into the house before we could get into our garage!</li> <li></li> <li>We had to call the company and tell them that the shutters were here after they finally arrived.</li> </ul> <br /> This was not a good experience. <br />
Patricia B.
Feb 2014
Great price, too, for master bedroom shutters, living and dining room shutters and Hunter Douglas Silhouettes across the back den windows and patio door. Jamie was a pleasure to work with. I highly recommend!
Response from Blind Tailors/Best Blinds
"Dear Customer, Thank you for your review. We appreciate the time you have taken to post this review on our company. I am glad that you are happy with our products and services. I have been in the window coverings industry for 15 years. I have never asked for a single review or recommendation from a customer as I know how busy people are just doing the things that they have to do. I want to thank you for such a positive review and please know that should you have a service need or a question regarding products or future window coverings needs- we would love to work with you again. Regards, Jamie Johns"
Emily S.
Jan 2014
They were great. Their pricing was extremely competitive, and the finished product is beautiful. They were always prompt, courteous, and professional - from beginning through installation. I would highly recommend them, and would definitely use them again. <br />
Response from Blind Tailors/Best Blinds
"Thank you very much for your kind words. It was a pleasure working with you and if you ever need additional window coverings we would love to work with you again. Jamie Johns"
Peter R.
Dec 2013
They were fine. They were really talented at picking out the blinds and the installation went really smoothly. There were no issues.
Response from Blind Tailors/Best Blinds
"Thank you for your review. We are happy your experience was a positive one. Should you need additional window coverings we will be more than happy to help you."
Joan B.
Oct 2013
While the shutters did take a bit of time to be made, the final result is beautiful. I'm very pleased with the quality of all three of the window treatments I purchased. The installation crew was tremendous as well, leaving my home as clean as when they arrived. <br />
Response from Blind Tailors/Best Blinds
"Dear Customer, Thank you for your wonderful review. We are more than thankful for your business and so happy that you are pleased with our products and services. Enjoy your new shutters. Regards, Jamie Johns and The Blind Tailors Team"
LaJuan P.
Sep 2013
Jamie recommended blinds that were a great fit for the house. Her staff came promptly the morning of the installation and did a wonderful job of installing the blinds. Great service! <br />
Carolyn H.
Sep 2013
Jamie was quick to respond to my first contact with her. Our home was being built and she met me at the location to measure for the shutters and blinds before the home was finished so we could order them and have them ready for move in. The rolling blinds came first and were installed promptly and professionally. The shutters took longer and Jamie provided temporary coverings for some of the windows. Once the shutters arrived, they were installed. Everything looks great and our house feels like a home . Thank you Jamie and all your installers. <br /> <br /> <br /> <br />
Response from Blind Tailors/Best Blinds
"Thank you very much!!!! On behalf of the Blind Tailors team we would like to tell you we appreciate your review and we are so happy that you are happy. Enjoy your new home! Jamie and the Blind Tailors Team."
Laura T.
Sep 2013
I recently moved into a new home and needed window treatments but only wanted to do the most critical windows first as I had a lot of other expenses. Jamie Johns came out and helped me decide what type of window treatments would be best and gave me a quote. She was very professional and gave me some really good advice. She did not pressure me at all or try to talk me into doing more windows. I got 2 other quotes and they were all really close together, with Blind Tailors being in the middle. I chose to work with them because Jamie was by far the most helpful of the 3. I ended up ordering blinds for 4 windows and shutters for 2. The blinds came in after about 2 weeks and 2 very nice men came out to install those. The shutters took about 8 weeks (which Jamie had told me about up front) and Jonathan came and installed those a few days ago. Jonathan is also wonderful to work with - very friendly and very professional. I am thrilled with the shutters - they drastically change the look of my master bedroom and I feel like I have art on the walls now (or as Jonathan said "furniture for your windows"). I will be contacting Jamie again in the near future to do some windows in a few more rooms. <br />
Audrey J.
Sep 2013
Purchased blinds and I couldn't be more pleased with the product and the timely delivery and installation. Jamie of Blind Tailors was a pleasure to work with, especially when she suggested window applications that I had not considered or even knew were available. Jamie is extremely knowledgeable and professional, and her pricing was within my budget. I would highly recommend Jamie and plan to use her services again for additional blinds I plan on purchasing for my daughter. <br /> <br />
Shawn O.
Aug 2013
<br /> <br /> <br /> <br /> BT's Installed $1700 worth of blinds in our home & home office. We had a 111 inch custom shade made for our bedroom that cost $533. Within 1 year and 3 months it was no longer functional. BT was less than cooperative in getting the custom blind evaluated or fixed. Owner cursed at me and demanded shipping expenses of $270 for the manufacturer to evaluate & repair. The blind could not be repaired and we paid another company $730 for a new shade. <br /> <br /> <br /> <br />
Response from Blind Tailors/Best Blinds
"Dear Members, Unfortunately this review is not one that we can take a look at to see how we can learn as a team from. We greatly appreciate all reviews and try our best to see how we can improve on All levels. The job was from May of 2012, not August of 2013 as shown. The job was provided a one year in home service warranty and balance of all repairs are sent to the factory for Repairs. We make all of our customers aware of this and have a signature area for such disclosures. This is very Standard in our industry. The shade in questions was also 115.5” wide and carried common carrier freight fees (which customer was and is aware of.) I never consulted with this man on this job from the first day. The wife Was aware of the policies and signed for the job as agreed. The repair in question was handled swiftly and with great consideration to the customer AT NO CHARGE even After the one year period was over. He also told me that another technician said the company the shade was from was out Of business. Clearly not the case. We have tried and tried to please the customer. It is simply impossible. We clearly explained that it needed to go to the factory for repair. HE refused. We ordered parts to facilitate an onsite repair at OUR expense. It was not possible. We removed the shade to try to facilitate the repair at our shop at OUR expense, it was not possible. We offered to ship the shade and re-install it and told him the fees would be $230 for the freight. HE Refused We returned the shade to his residence to him at NO CHARGE. Our company was threatened if we did not do as he says he would post negative reviews on a job that was completed well Over a year ago. We will always provide excellent customer service and did so for this customer at our Expense and listened to endless threats. This is the outcome. And it is sad that a customer chose to use ANGIE’S LIST to be less than honest. This customer demanded we return his shade by 10:01 the day we could not facilitate a complimentary repair for his out of In home warranty shade. If we did not do so, He would report it stolen. He was given every consideration and treated with the utmost Respect. At his request we returned the shade to his residence at the DEMANDED time, once again at our cost and this is the Thank You we received. I am saddened by this report as this is not the way we treat our customers. Nor have we ever been treated in such a manner in our Many years in business. We are troubled that we tried our very best and this customer is less than forthcoming in the facts. WE tried our Best but could not be threatened by unreasonable requests that we could not fulfill. Please read our many positive reviews and we would love to earn your A as we have from so many wonderful customers. I appreciate your consideration To do business with us. Let us show you how our products and services will “WOW” you. We aim to earn you A and our motto is “Exactly Right”. Onward, Jamie Johns, Owner Blind Tailors"
Leslie G.
Aug 2013
We had a very good experience with Blind Tailors. Tammy came to our house and provided us with an estimate. She was upfront with pricing and did not push us into anything we did not want. All appointments were kept on time, the installation went very well and the installers even showed us which blinds were in good enough shape to donate instead of discarding. <br /> We would recommend them to anyone looking to get an estimate on blinds. <br />
Response from Blind Tailors/Best Blinds
"Dear Customer, Thank you for your positive review. The entire team at Blind Tailors wants to earn your A and I am so happy and proud that we have another happy Angie's List member. We try with each and every customer to provide exceptional services and products. Thank you and enjoy your new window coverings. Jamie Johns and the Blind Tailors Team."
MARTY M.
Aug 2013
Jamie provided advice and helped select wood shutters, shades and blinds for new home. She offered good, sensible advice and was great to work with. Each item came in on time and the installations went as planned. Price of service and products was in the middle of two other quotes but it was an easy choice as her variety of options were more extensive and the others did not offer the same level of advice. Very pleased with the products and oervall process. <br />
DIANE M.
Jul 2013
Jamie was just wonderful. I had a large blackout shade that had broken several months before, and I had had it <br /> fixed, but it broke again. So I called Blind Tailors, Jamie came over and knew exactly what needed to <br /> be done to avoid the problem in the future. She said that I needed a stronger cord mechanism for such <br /> a heavy shade. I believe that she gave me a very good discount, also. <br /> Now every day when I raise or lower that shade, I'm just so happy to have it working again. And it <br /> looks great. <br />
Response from Blind Tailors/Best Blinds
"Dear (member name removed), It was a pleasure meeting you. Thank you for your great review and should you need any other window coverings, we would love to help you. Jamie Johns"
Andy A.
Mar 2013
everything went well with install, see above for details <br />
Response from Blind Tailors/Best Blinds
"(member names removed)- Thank you for your kind words. I am sorry we experienced the issue with rollers shades from Vista, very dissappointing to say the least. As I said they were a bad lot from the start since usually they have very little service issues even in commercial applications. I always try to sell the best products with little service issues, these were not meeting our usually quality, at all. I am very happy you have the products you love and that your job is to your satisfaction. Your home is gorgeous and your selections, outstanding. Thanks again- It has been a pleasure working with you."
Margot D.
Mar 2013
Jamie came to our house for a consultation. We discussed the various alternative products available, and Jamie left us with a quote for a couple of different options. We chose a combination of shutters and blinds. <br /> <br /> When we received the blinds, we realized that the outside-mount blinds let in too much light and would be a privacy issue on the front of the house. (This possibility should probably have been discussed more during the consultation.) <br /> <br /> Jamie and the manufacturers did a great job of working with us to come to a reasonable solution. Since inside-mount blinds would not work with our thin window frames, we only ended up using the blinds in our rec room and garage and chose shutters for the rest of the front of house rooms. <br /> <br /> We are very happy with the final result, both aesthetically and financially. <br /> <br />
Response from Blind Tailors/Best Blinds
"Thank you so so much. I appreciate your positive review. I am glad you love your new shutters. Appreciate the positive reveiw very, very much."
Justin T.
Feb 2013
Great experience. Jamie was very punctual and professional when measuring windows. She explained products very well and let me make the decision based on her recommendations. Installers were incredibly friendly, efficient and knowledgeable. I would definitely use this company again!! <br />
Elizabeth D.
Feb 2013
I called and spoke to Jamie, who set up an appointment to come out. She came on time and measured all of the windows and made suggestions. She gave me a price right there and later e-mailed me an invoice covering all the costs. She gave us a time frame for the arrival of the blinds but they actually came in early. The installer, Jonathan called to set up an appointment and was able to accomodate us at a time that was convenient for us. He and another installer arrived well within the window of time they gave us and the install took an hour. The installers were polite and efficient and cleaned everything up afterwards. It was like they had never been there except we now have beautiful blinds! In the midst of an extremely stressful move to another city this was like a breathe of fresh air. Not a single problem to report. A great experience. <br />
David W.
Jan 2013
Honestly, we contacted Jamie to get a second estimate. We had pretty much decided on what blinds we wanted and were happy with the first company that gave us an estimate. When Jamie walked in our house, she looked up at the windows, and basically said she knew exactly what we needed. The shades she recommended were a brand new product. They were beautiful and fit in so nicely with our decor. What we had originally planned were just simple honeycomb blinds for privacy that would be "out of sight" during the day. The shades were functional as well as beautiful when raised or lowered. We would have never considered these without Jamie's suggestion, because we simply did not know they existed. Obviously our next thought was price. We knew they had to be much higher than the ones we originally planned, but to our surprise, the total bid for our job (which included several other windows in the house) was $250 - $300 cheaper than our original estimate with plain, almost boring blinds! Jamie sent in the order, they arrived quickly, and she scheduled installation right away. One shade arrived broken, but the installer "rigged" it so we could still use it while we waited for the replacement that came quickly. Installers were professional, friendly, fast, clean, and courteous. We are very impressed with the Blind Tailors staff from beginning to end! <br /> <br /> <br />
Response from Blind Tailors/Best Blinds
"Thank you so much! I knew what would look amazing in your gorgeous home and I am so happy you are pleased!"
KELLEY S.
Dec 2012
unknown
Nancy A.
Nov 2012
See above! <br />
Response from Blind Tailors/Best Blinds
"Dear Member, It was my pleasure working with you! I am so happy you are enjoying your new blinds. Thank you for the kind comments. Jamie"
Vickie E.
Sep 2012
The consultation went really well & it was apparent that Jamie was an expert with plenty of experience. She made helpful suggestions that another company we quoted didn't bother with. Later, we discovered a pricing miscommunication that let to confusion and a slightly higher charge than originally predicted. Once brought to her attention, Jamie rectified the situation. We love all the products. They were installed in a timely fashion by professionals. We're really pleased with the outcome & would recommend to friends & family. <br />
Pamela A.
Aug 2012
Jamie did the initial measureming and gave the price. Johanthan did the final measureing and wrote up the work order. I told both Jamie and Johnathan That I did not want center divieds on the two small windows. Johathan wrote the order wrong. I asumed everthing was written correctly and signed the order. All of the shutters came with center divides. I signed the work order, therefore I have no recourse but to pay to have them re-made. Be sure to read the work order carefuly.
Response from Blind Tailors/Best Blinds
"Dear Member, I am sorry that the divider rail in the bedroom was installed and you did not like it. When I reviewed the final measure sheet it listed dividers on all and you signed the sheet to go forward. I regret they were not exactly what you wanted and we will call in the future if we see a change from consult to measure even if it is signed for to avoid this in the future. We truly appreciate your business."
Justin V.
Jun 2012
I was referred to Blind Tailors by a former co-worker of mine. They came highly recommended and I can see why. Jamie was great throughout the whole process. She knew exactly the type of blinds that would look great in our new home and she was 100% correct. The installers came right on time, were very professional, friendly, and took pride in the work that they did. I would recommend Blind Tailors to anyone in need of window treatments
Response from Blind Tailors/Best Blinds
"Thank you so much for the great review! I hope you are happy in your new home."
Philip R.
May 2012
Jamie is a straight A student.
Response from Blind Tailors/Best Blinds
"Thank you, I am glad to be given an A on your job. Your home is outstanding!"
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FAQ
Blind Tailors/Best Blinds is currently rated 4.9 overall out of 5.
Blind Tailors/Best Blinds accepts the following forms of payment: CreditCard
Yes, Blind Tailors/Best Blinds offers free project estimates.
No, Blind Tailors/Best Blinds does not offer eco-friendly accreditations.
No, Blind Tailors/Best Blinds does not offer emergency services.
No, Blind Tailors/Best Blinds does not offer warranties.