
Blue Hills Roofing & Construction LLC
About us
Angie's List 2014 Super Service Award Winner in Roofing and Gutter Repair/Replacement! Blue Hills Roofing was born out of the need to give clients more than just a roof. We want people to see their roof as an investment which is done right and give back to the customer. We believe in quality not volume, education not selling, and truth not marketing. We strive to give our clients the best possible quality and service. Most importantly, we want to give the peace of mind the job is done to the highest possible standards.
Business highlights
Services we offer
2014 Super Service Award Winner in Roofing and Gutter Repair/Replacement! Roofing, Attic Insulation & Air Sealing, Gutters & Leaf Guards, Siding, Windows
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 9% | ||
| 0% | ||
| 6% | ||
| 3% |
"We are very excited to hear that you are happy with your new steel roof! It has been a pleasure working with both you and [Member name removed] and we thank you for your kind review. Best of luck in your future endeavors. Happy Holidays!"
"Back in 2013 (when this job was completed) Ms. [Member name removed] was provided with a proposal which included line-item pricing for the shingle portion of her roof, the cost of re-sheeting if necessary and the portion of her flat roof (which the previous contractor left a quarter of the low slope portion of her roof over her garage undone). It was highly recommended to her that we complete all of the said portions of her roof on her proposal. Ms. [Member name removed] chose to cross out both the flat roof portion of pricing and the re-sheeting cost, and placed her initials next to the shingle only pricing and signed the contract against our recommendations. I am the Office Manager and I was present for the phone call with Ms. [Member name removed] in regard to her concerns. Mr. Falstad the owner of the company explained the situation to her in a calm and professional manner. She just did not care for the explanation. She yelled "You are a large company and you can absorb the cost of coming back to install the flat roof for free". Ms. [Member name removed] was never charged for the flat portion of her roof which she declined. She stated she was a college professor and a good writer and if we did not and do this for free she would write a terrible review about us. We simply explained in a professional manner that publishing false statements about any company could possibly be considered slander. As the Office Manager I also tried to speak to Ms. [Member name removed] and was told she did not know me and was unwilling to speak with me. I believe this is the norm when you have an issue with a company that you do not necessarily know the person you speak with. As far as her warranty being compromised a different contractor told Ms. [Member name removed] she could have shingles installed on the flat garage portion of her roof in question. Mr. Falstad explained this would void the warranty due to the fact shingles cannot be installed on a flat roof. He did not say this action would void the warranty on the work done by Blue Hills Roofing which was installed correctly (per manufacturer specifications). I honestly do not feel we can do anything right by Ms. [Member name removed] at this point in time unless we are willing to install the flat roof portion of her garage for free, which we are simply not willing to do. I hope any consumers reading this review understand it is not fair to hold a contractor liable for work they are not contracted to do. Had Ms. [Member name removed] allowed us to complete her entire job this would not be the situation."
"Thank you so much for that wonderful review! We definitely think it is an important aspect of our business to keep our clients informed as much as possible. Glad to hear your repair went well and we will be sure to tell Tony to keep up the great work he has been doing."
"Overjoyed to hear your satisfaction and confidence in choosing our company for your roofing needs. This is why we do what we do! Not only is it important to us to give your home a lifelong beautiful roof, but to make sure the experience is an enjoyable one for everyone involved. As you mentioned, sometimes things happen that are out of our control such as your driveway mishap, but it was our pleasure to help get it taken care of in a timely manner for you. We appreciate your business and hope to assist you in all of your future construction needs."
"We're terribly sorry to hear that your first job through another contractor was not a pleasant one, However, we are honored that you called us to come to the rescue! As far as our work goes, it's our job to make sure you are just as knowledgeable as us about the process since it is your home and your roof. Glad to hear you are happy with the work performed, and thank you so much for the positive feedback and review. We hope to assist you with any future home projects!!"
"It was our pleasure to help you with your roofing needs!! I've always believed in the statement "you get what you pay for" and here at Blue Hills Roofing, we might have slightly higher pricing than some of the other companies, but I can assure you it is all necessary to ensure that there are no corners being cut, and a quality roof can be installed correctly on your home by employees who are certified to do so. Thank you so much for your positive review and feedback as well as your business."
"It's wonderful to hear that we have made our customers happy. It was our pleasure to take care of everything for you, and respecting someone's home and property is just as important to us as quality workmanship! Thank you for your positive review!"
"Thank you for the review! We take pride in caring for and treating our customers the way they should be, and it's always nice to hear we are doing our job well."
"Thank you for the great review! It was our pleasure working with you!"
"I'm terribly sorry for your less than satisfactory experience with our business. Unfortunately there is no excuses to be made. We came for what may have been miscommunication to do a repair job on your gutters that someone else had installed. Aside from the mix up, I hope you were indeed satisfied with the work done to your gutters. Regardless of the review being positive or negative, we appreciate any feedback that will help our company grow and serve future clients."
"Thank you for the great review! We take pride in giving our customers the best experience and service possible."
"Thank you so much for the kind words, we always strive to do our very best for all of our clients."
"We thank [member name removed] for her review. This information is valuable to inprove our company and customer service. Our problems on this job were simple miscommunication. I went to [member name removed] house per her request, almost a week after the job was done. Before talking about why I was really there (additional gutters and heat tape) she brought up the incident about a 6' peice of gutter being crooked. Neither her or I were there during the installation. When I tried to tell her what my employees told me she thought I was arguing with her. I was not. Despite the fact that the gutter was flowing properly and only appeared to be crooked (because the house was what is actually unlevel) my men changed it to make everyone happy. I was the one that told [member name removed] that the point was mute and didn't understand why it was upsetting her. I finished my main number one mission, which was to inform her of possible future ice dams and what she could do about it. She paid me and I left. [member name removed] is a valued threepeat customer and we are/were 100% looking for her best intrest now and in the future. Thank you."
"We are always happy to see positive reviews. We will always strive to do the very best by our clients. Thank you."
"Thank you very much. We give all our clients 100% because they deserve it. Getting a great review is such a good feeling. Thank you again."
"I would like to thank The [member name removed] very much for the "A" grade, your assessment is greatly appreciated. There was a small misunderstanding with the gutter. We initially installed the gutter exactly to building code and manufacture specifications. Due to the extra ordinary circumstance off where the [member name removed] entrance (which we were not told it was an entrance, it literally looks like a back entrance to a garage) was/is placed. The gutter was done correctly, the client insistanted on having it stalled in an incorrect manner. I did not mean to be disrespectful to Tammi I was only trying to explain why we did it the way we did (building code and Manufacture specs), what could go wrong if done incorrectly and exploring a solution.In the end we did the down spout exactly the way they wanted it, repaced the entire 41' of gutter and paid for it out of our pocket. We also got the [member name removed] a cash settlement from defective shingles we replaced. I do believe the "F" for professionalism is a gross exageration considering all we did for them. The misunderstanding literally took five minutes out of the twelve hour job, and the client got exactly what they wanted. We went above and beyond for the [member name removed], just like we do for all our clients. I thank them again for their "A" review and will take all their information into consideration to mold our us into the best roofing company in Wisconsin. Thank you."
"Thank you very much for your review."
"Thank you for your kind words."
"Thank you...very much."
"Thank you for your kind review! We enjoyed working with you and we are glad you felt the same!"
"It is so great to be recognized for our hard work by others in the construction business. Thank you for the kind words, it was our pleasure to do your roof!"
"Thank you for the nice review! We are so glad to hear you were pleased with our work at your home. Our crews are trained to work fast and efficiently, and clean up is just as important to us as the finished project. At Blue Hills Roofing we take each job very seriously and do the best we can by the company!"
"Blue Hills Roofing has worked with several historic structures, including homes, and we are proud to say that our training and skills allows us to work well with such special projects. Thank you for the nice review and enjoy your finished project!"
Licensing
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