Bottoms Up Gardens

"Thank you, thank you for your glowing review of our Tree Works. You have very lovely old wood trees and I am pleased you selected us to perform the trimming and shaping you desired to keep them safe from wind and rain.I very much appreciate you taking the time to share your experience with our Angie's list clients. Warmly, Gwyny Pett ~ Owner"

"You have such a lovely yard and it was a pleasure to bring up some of its hidden charms for you to enjoy. Many thank yous for taking time to comment on your experience with our service. It means a great deal to us when you give your time to log in and share what you feel we provided for you. Warm Regards ~ Gwyny Pett Owner"

"Wow, [Member name], I am sorry you did not like the last quote I gave you to return your yard to the condition you would like it in. Our arrangement was to do monthly follow up after the once over clean up. The boys erred on the side of service and came every month as agreed. As you recall, you let us go once before to use another service provider. He was apparently expensive and not so regular. You asked us to return and we did. We re-cleaned the palette to all our standards and started back in 2012. Although you have no lawn, you have two complicated yards with all the ground covers, plants to trim around, pine needles, meandering and uneven pathways, dozens of yard lights, weeds, Ivy, neighbor trees to prune back and new dog activity. And a busy street where weeds and seeds blow in regularly. The yard has gotten way out of control and even more so with the heat killing off the ground cover. Our walk about (after 9 weeks of not having us) left me with no choice but to re-bid a clean-up. My follow up comments also said that allowing us to actually do the maintenance every month for the $125 would prevent this from happening. I understand you were not happy about the July billing as you thought they hadn't come. That said, this would be a clean-up on a yard left completely un-tended for 13-14 weeks. There are very few yards that can withstand that much time with zero attention and not require starting over. The main purpose of having our detailed service is to keep you neat and tidy and not slide back into disrepair. As you mentioned the can wasn't full for $125, often the boys hauled away a bag of needles and trimminga and left the remnants in your can. Somewhere along those lines, a client has to agree to let us perform our services. I am sad that you are not happy. Hope my mom doesn't see this D grade. I won't get out of my room for a month. Best to you moving forward. Gwyny Pett ~ Owner"

"Thank you for test driving our little service. You were an absolute, delight, [member name removed]...and really nice of you to come and hang out with us and get to know the boys. We just LOVE to clean...and one thing leads to another. Certainly with many yards, less is more. <;*) I am pleased that you are pleased and I am grateful for your time in sharing your experience. Warmly ~ Gwyny"

"Thank you for taking time to comment on your experience with us. I truly appreciate the effort involved. The "C" grade for Responsiveness begs the question : How So ? I arrived April 8th on time for our appointment/estimate. Your hunny didn't know I was coming and said you forgot. The door was closed and I calmly waited for you nearly 20 minutes. I prepared and sent an itemized estimate to cover the various options discussed. We emailed back and forth for over 2 weeks determining what you wanted to have us do. You apologized for changing the scope of work until you could come to an agreement at home on what you both wanted. We agreed to get the irrigation in order as you were "embarrassed to run it in the current condition and waste water." I scheduled you 3 weeks after that at our first opening for the requested non-emergency irrigation repairs. The boys and I came out, moved, straightened, added heads, totally re-worked the irrigation and left you with no leaks, no water running down the street, a new manifold and proper head to head coverage. We completed all the repair work you inherited from the last installer for less than estimated. Meanwhile, your Hunny said that you had talked and changed your mind and we were supposed to be doing the planting also. It is pretty much too hot for that right now and you are not under the time clock for Turf Removal. Then I waited 26 days to get paid. I make every effort to be tuned in to my end of the efficiency quotient and giving what I promise. Though we are booked and busy, I don't believe we are "C" quality in the Responsiveness category. Are you certain it was our company you are referring to for that Responsiveness Grade of "C" ? And, if our response efforts were so poor, why did you select us to work with ? Warm Regards ~ Gwyny Pett ~ Owner"

"Thank you for popping in with a pleasant surprise. I am delighted that you would take the time. Hope to see you myself next trip !"

"This just makes getting out of bed on a Monday so SWEET ! Thank you so very much for taking time from your day job to write about ours ~ I am so grateful for the kindnesses of people who respond to our works in their yards. Warmly, Gwyny Pett ~ Owner"

"This is such a lift ! You have a great yard and it was a pleasure to be invited back to dial in the dusty edges. Thank you for taking time to comment. It is so much appreciated ! Warmly, Gwyny"

"What a beautiful commentary. I get such a charge out of a string of 'A'S. I sure didn't see many as a child <;*) It pleases me beyond words to hear that you are satisfied with our work. There are so many opportunities to complain these days that it is rewarding to really get out and make people happy with all the variables of a yard project. We are delighted you will have us back for future needs and plant and tree care. So many thank yous for taking time to log in and comment ! Best Regards ~ Gwyny"

"Thank you for taking time to comment on my sharp shovel work ! So nice of you to call us back as well...two more times. Hope we can keep you and your sprinklers on the up and up as time moves on. Warm Regards ~ Gwyny Pett ~ Owner"

"Thank you so much for enjoying a positive experience with our service. We are always pleased to find people are pleased with our work. Did you notice we returned to perform a second weeding at no cost ? Glad you are happy ~ Happy New Year ! Warmly ~ Gwyny"

"Well thank you for that lovely commentary. I always appreciate when busy people take time to mention their experiences with us. You are a dear ! Many thank yous ~ Warmly ~ Gwyny"

"Well, Happy Sunday to [member name removed] here !!! Thank you [member name removed] for writing a report and [member information removed] for calling us both times and just being happy in general with our service. You know, I am not all about self gratification, however it is nice to hear that we are doing good things for the people we aim to serve. I worked for Pantry Market when I was 16 and all I heard was "Service is Everything" So it was an early lesson that has served me well. Thank goodness of course that my amazing crew of helpers also knows that a happy customer is a repeat customer. They are a huge part of the well-oiled machine that gets things done here. So many thank yous for reporting on your experience with us. It means so much to me. Truly. Gwyny Pett ~ Owner"

"Thank you so much for your glowing report on the Tree Trimming the boys did for you. I can't tell you how much it means to me that you took the time to write in and share your experience with our little company. Customers like you are simply a JOY to meet and provide service for. Many Many Thank Yous ! Gwyny Pett ~ Owner"

"Thank you for taking time to write in about your experience with us. I thought we did nicely too on that old series of pipes, valves and heads . Not sure how 2 A's and 3 N/A's equal a B, but I'll take it you were content with everything we did for you. Thank you again for sharing !"

"Holy wow . . . that was a lovely commentary. Amazing what can happen when you get a batch of hard working boys on a mound of Ivy. One of you even got a new window pane when the onion sized Naked Lady bulb danced through your living room window :) I so appreciate that you are happy and content with the final product on a vision you all shared at our meetings. I sure can't do this work without team playing homeowners. You really get an A on your end for taking time to particiapte in the process and ask all the questions you can think of. Thank you so much for sharing your experience on the Angie's Group. Warm Regards ~ Gwyny Pett"

"What a kind and pleasant story about our little company. Thank you so much for taking time to log in and give us a very sweet shout out. We appreciate all levels of work and just like the Gas Company ` WE ARE GLAD TO BE OF SERVICE ! Many thanks for such a beautiful message for me to find in my box ! I know even retired folks have schedules and the fact that you bothered to write just makes me beam. Glad you found our little extra treat in the front flower bed <;*) Thank you, thank you, and thank you again, Warmly ~ Gwyny Pett ~ Owner"

"I am smiling at the 'Gwyny has a personality' comment. You have made my day. Your taking the time to comment on our visit is so rewarding. I very much appreciate the time and the commentary. You are a GEM ! Gwyny"

"You simply took a set of words and made us look so marvelous, [member name removed] ! Your yard is on its way to becoming a very neat little vignette in your community. We are pleased to have been part of its beginning transformation and initial tree pruning and shaping. Thank you for calling on us and giving us an opportunity to be of help . . . AND taking time to comment on your experience with us. Once again, I have to thank my helper boys. I am nothing without them ! Most Warmly ~ Gwyny"

"Well a nice commentary on This great site is worth the world to me. Thanks for taking time to give us a shout out ~ so much appreciated. Having a sign made now : "Will work for kind words . . . " Fondly, Gwyny Pett ~ owner ~ 34 years this May <;*)"

"What a HOOT ! I was just thinking about you and wondering if you got your dream garden going... Thank you so much for a beautiful report on our efforts. And thank you for sending out a prompt replacement check after I laundered the other one. You are a joy to work with and I am pleased to have been a helper in your stages toward the garden you are about to embark on there ! Thank you also for taking time to comment on our services ~ you just make me smile <;*) Warmly ~ Gwyny"

"WHOA ! Never too late for good news. I am in awe that you reached back in time to take on such a detailed and intricate commentary and in the midst of working and raising your kids. Your extreme detail made me feel like I was there in your yard again. I am even more pleased that you are still enjoying the benefits of our visits. That was quite a year with shoulder surgery and the ensuing details . . . I like that you have taken an interest in your yard and continue to monitor the water and tend the plantings we installed. Afterall, it is a team effort. Many thank yous for your engaging and very colorful explanation of our work in your yard. You and your hunny are simply awesome ! Warm Regards ~ Gwyny"

"Warm thank yous for taking time to evaluate our works, [member name removed] ! Leo and his brother, Joaquin have been tree pruners since the mid 1980's. They have worked extensively in and on local trees in Southern California. I am honored to have them on my staff and Leo for nearly 11 years. Do you know how to get a good job on your trees ? Hire a company that has the SAME crew year after year. You will have the same technician sculpting and training your trees as needed and as beneficial to the tree and the surrounding yard. So often, people assume that contracting with their gardener for all extra works is a good idea. Unless the gardener is the climber and trained artist with a saw (and properly insured), he is simply marking up the cost of that work and having a friend do the work. And, if it isn't the same friend each time, you will have a different set of hands and visions working on your precious trees. Trees add a tremendous amount of value to our landscapes. They breathe through their foliage and when too much is removed at one time (as in a severe hack job or topping) they suffer for lack of foliage which is their vehicle for the transference of nutrients. In order to revive themselves, they are forced to produce a huge batch of new growth at the site of the cut to reinvigorate their ability to take in carbon dioxide and "breathe" again. This is why a heavily cut tree responds by putting forth a bush at the end of each branch and sometimes along the lateral branches. As a tree owner, when you are trying to reduce a tree size or future maintenance involved, nothing is gained by forcing a big batch of new limbs to generate from each cut. Additionally, once trees are badly cut or over-pruned, they do not have an opportunity to regain the natural shape and figure that is intended for their ongoing development. Thank you again for investing time in selecting a suitable contractor for your tree needs AND commenting on your experience with us. Sincerely, Gwyny Pett ~ Owner"

"Wow, [removed member name]...so many thank yous to you. I appreciate very much that you would take the time to write in and comment on our landscape, garden and tree work in your yard. particularly that you are a very busy business owner, yourself. Personally, I think the 40+ trees we trimmed and laced look dramatically better too ! Am pleased you are enjoying your lovely yard and trust us to keep it all in order. Warmly, Gwyny Pett, Owner"