Bradford Pest Control of VA

He took the money,$1500, later called to say the unit had arrived, but then never showed up to install it. He does not respond to my messages left or emails and obviously has no intention to perform the work or refund my money. He knows I am a cancer patient and don't really have the time or energy to sue him in small claims, I had hired him because he had termite proofed a second home we have and seemed to do a good job, in addition he is a retired Marine warrant officer and I thought he was an honorable man.

We were on vacation and our older kids heard mice chewing in the walls. The technician couldn't find any location where the mice were entering the house. He did put a glue pad trap in the attic and sprayed the outside. We returned a few days later and continued to hear the chewing sounds in multiple rooms. It took a while before they returned our call. They are working with us to make everything right.

Mr Bradford, the owner quickly responded to, and exceptionally resolved my concern for lack of timely service that I had to resolve out of pocket. We are more than excited to continue as a long term customer. I apologized for overreacting before giving him the opportunity to correct this one time lack of service issue.

Great service, thorough, reliable. We've used Bradford Pest for several years and have great service every year.

Service provider failed to provide the service according to the service agreement. They were supposed come and do the treatment quarterly. They showed up for the 1st treatment. After the 1st treatment, I had to call to get them come out for the 2nd treatment. I really wanted them to come out for the last treatment but no luck. I can't get in touch with them. I can't leave a message when I called. After trying for a few days, I gave up. When l was having mice problem, I had to call at least 3 times before they would shown up to take care the problem.