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Breezeway Air Duct Cleaning
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
We do a great job, stand by our work and are absolutely certain that when we leave your home you'll be very happy with our efficiency, honesty and professionalism. Our customers are very loyal and keep coming back every 2-3 years when it's time for another duct cleaning or for a filter-change. We're confident that our methods of air duct cleaning and dryer duct cleaning methods are top of the line, and we can take before/after photos to show you!
Business highlights
Emergency services offered
16 years of experience
Services we offer
Air duct system cleaning, dryer vent cleaning, filter cleaning & air vent cleaning., filter replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8182 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 4% | ||
| 4% | ||
| 1% | ||
| 1% |
Showing 1-25 of 182 reviews
KAREN M.
Feb 2020
On a positive note: Brandon (of Breezeway AIr Duct Cleaning) was recommended by my HVAC company (in late September 2019) when new tenants insisted on having the air ducts cleaned as they moved in. To his credit, Brandon promptly arranged to have someone come out and clean the ducts - for which I (and the new tenants) were grateful. Per Brandon's request, my credit card information was provide electronically - which turned out to be a HUGE mistake; lesson learned! Unfortunately, the worker did not put the furnace door panels on properly and a few months later (in November 2019), tenants complained that it was getting cold in the house because the furnace wasn't working. I contacted my HVAC company to assess the problem - which is when we discovered the furnace door was misaligned - furnace did not turn on for safety reasons. However, that is the least of my issues with Brandon / Breezeway Air Duct Cleaning. The air ducts were cleaned in late September 2019 and my credit card was charged in early October 2019. Turns out, I was overcharged $130 from the contracted price and despite Brandon's apology and repeated promises to issue a refund (he even provided a screenshot of having issued a refund for $130) - the refund never appeared on my credit card statement. In late December 2019, I filed a dispute with the credit card company and supplied all supporting documentation; they issued a provision credit and reached out to Brandon to inquire about the dispute. The credit card company informed me that Brandon / Breezeway challenged the requested credit and said I was charged the correct amount (despite having plenty of documentation to the contrary); Brandon later informed me that issue was related to use of the Square app. Either way, the refund had not yet been issued. Update: on 2/11/2020, the promised refund of $130 was received; thank you, Brandon. Grateful to finally have this resolved.
Response from Breezeway Air Duct Cleaning
"Hi [Member Name Removed], We are glad that you we're very pleased with the service leading up to the refund issue. As mentioned to you over the phone, we have an employee that was unfortunately doing services without customer approval. He has since been let go. I never mentioned anything about the cash app being an issue. As I told you over the phone as well, I got your initial refund request and I immediately approved it. Square communicated with your bank and told you that I was challenging the refund which is not the case. When you wrote your initial one star review on Yelp, I immediately reached out to you to handle it and offered you complementary services to make up for what had happened. You declined each and every single one of them, including the filter replacement as well as a free dryer vent service which is a $225 service and you also refused a $250 voucher that would not expire. When I came out to your house to give you the $130 refund, you took the money and walked back into your house even though you knew I was there to make everything right. You made the decision to shut the door on me. Initially, you gave me two options to come out to your house to speak with you regarding everything that has transpired. You told me that the Tuesday that I came out there you would be busy with another contractor so I tried to come out on Thursday what you made available as well. You are extremely displeased with us and assumed I was being dishonest. Overall, you got the service that you paid for. Have a great day!"
Vanessa V.
Apr 2015
They were great. They were on time and professional. They were in and out really quickly. They were good all around. Everything worked out great. There were no issues.
Elane A.
Mar 2015
Was great to have a service provider be on time and so professional. I will call this company again when their services are needed and will refer them to friends and family without hesitation. <br />
Jennifer G.
Mar 2015
Dont think I used this <br />
Jonah R.
Feb 2015
Breezeway was very nice. They were prompt and did a good job. However, we negotiated them fixing one piece of ducting. They didn't fix it and said that, if we found that it continued to have problems, they'd come back and repair it. Well, it needed to be repaired when it was clear that it still wasn't working. Breezeway became unresponsive to numerous attempts to get in touch. So, while I thought they did a great job in the beginning, their lack of follow through left a bad taste in my mouth. For that reason, I'm not going to call on them again. <br />
Malcolm J.
Jan 2015
The service went great. One technician came out and completed the job in about 30 minutes to an hour. The vents had not been cleaned in about 20 years and really needed it. They were very direct and did what I needed. I had no problem scheduling the deal.
Susan C.
Aug 2014
unknown
Response from Breezeway Air Duct Cleaning
"I'm so sorry to hear this happened to you. .. And I'm even more sorry that you think this was our company's doing. We absolutely never call our customers asking for more business, and never in a million years would we ever give out, or sell for that matter, our customers private information. We are absolutely certain that you are accusing the wrong company of this. We are a small business and the only person who contacts our current and active customers, is Camie my Office Manager - she would never do such a thing. I feel like this review is a public smear of my company's public relations and Ido not aappreciate this accusation. Please call my office at 626-399-9564 so we can prove to you this was not us. And if you could remove this terrible accusation it would be much appreciated. If you were able to speak to any of our thousands of customers, you would surely find that you are the only one who is saying these things about us. May I ask what leads you to believe this was my company? Please call, and please remove/edit your review. Also, we are interested in how our service was over-priced? We are very competitive and flexible in our pricing, so hearing that we are over-pricedis new inforinformation to us. We're happy to explain to you what our cost per service is and why that is our price, ifyou ddidn't understand that before choosing us to perform a service for you. Office # 626-399-9564. Thank you. Sincerely, Brandon D. Beattie - Owner, Breezeway Air Duct Cleaning"
Ron K.
Jun 2014
unknown
Richard O.
Jun 2014
The service went very well. We had them replace the duct to suit our needs better. There were no additional fees for the service. The technician was proactive and I appreciated his feedback. Scheduling was very easy.
LINDA K.
Jun 2014
Excellent. He was very helpful and did a very detailed job. <br />
Jason S.
May 2014
It was great. I can't remember the specifics because it was a long time ago but I would definitely use them again. <br />
Tom T.
May 2014
Brandon was very personable, professional and did a great job. He showed up exactly on time. He also gave me some good hints and ideas for the future... <br /> I couldn't have expected anything more! <br />
James S.
Apr 2014
It turned out pretty well and it was at a decent price.
Sharon W.
Apr 2014
unknown
Carlo K.
Apr 2014
They cleaned the vents but we felt they were a bit messy and it took longer than expected. The technician was also on his cell phone which we felt was unprofessional.
Sue M.
Feb 2014
The service was fine. The technician was a very nice guy. He went through and cleaned everything out.
EVA O.
Feb 2014
I would recommend them. I thought he was very nice, professional and I was very happy with them. They were reliable, came on time, and did what they said they were going to do. They did not try to sell me anything other than what I had them to do which was important to me. They came out right away because I thought I needed it. So, I scheduled it right after that.
Kiyoko J.
Jan 2014
I purchased an Angie's List Big Deal for this service. I had a positive experience with them and I thought the company was fine. They are a good company. The person who came out came on time and did what he was requested to do. He cleaned up the area he was working on and left the site clean. He was friendly.
Brent G.
Dec 2013
Unplugged dryer vent line.
Loren T.
Dec 2013
something had died in there! The technician spent hours poking around the system and located a very large, very putrid rat. He graciously disposed of it and disinfected the area. He gave me instructions of how to purge the system of the smell and completed the job of cleaning the whole ducting system. He was punctual, courteous and gracious about his rather disgusting find.
Ruthie S.
Dec 2013
From the initial phone call to the end of the service call, customer service, communication, and professionalism was top notch. Brandon cleaned out my dryer vent, and checked into an issue I had asked about that came up on our home inspection. I will definitely use them again, specifically when we close escrow on our new home. <br />
Jay B.
Dec 2013
Good quality service by nice and professional people <br />
Gita T.
Oct 2013
Never having had air vents cleaned before I was a little unsure of how it actually worked and have nothing to compare this to. I liked B very much, he was very helpful on the phone and while he provided the service. He offered good suggestions and tips. He seemed very professional, arrived when he said he would and finished an hour or so sooner than he thought he would. He was responsive to questions before during and after and seemed to know what he was doing. He did spend some time in his truck talking on the phone but I did not feel it impacted the service he provided. <br /> The amount of dust raised by this activity drove me out of the house for over an hour. We all developed bloody noses over the next few days although I ran the ventilating fan for well over two hours. I am assuming that this is a normal part of having vents vacuumed out with a giant hose but I was not prepared for it! I don't think that this was the fault of the service provider but it would have been nice to know before hand which is why I am posting this here. <br /> The price was high but not out of the range of what other providers quoted to me and seems to me to be appropriate given other quotes. I give $$ a B only because 3 days after I had the work done there was a deal for the same work for about $300. <br />
Frances G.
Oct 2013
We had purchased a big deal for the service, and they were great.
Rosalind G.
Oct 2013
After the vent cleaning, my drying time was significantly decreased. It was taking forever to dry clothes, almost two drying cycles for a regular sized load. I didn't get the impression it was a mechanical problem as everything seemed ok as far as heat goes. Brandon came out first thing the next morning after I called, and got to work cleaning out the vent. He was a very nice man, and was happy to talk to me and answer questions about what he was doing. A whole lot of fuzzy gunk and dirt came out and today my clothes are drying as normal! I'm happy. If you are having dryer issues and don't feel like taking care of this dusty job yourself, call Breezeway! <br />
Licensing
State Contractor License Requirements
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FAQ
Breezeway Air Duct Cleaning is currently rated 4.8 overall out of 5.
Breezeway Air Duct Cleaning accepts the following forms of payment: CreditCard
Yes, Breezeway Air Duct Cleaning offers free project estimates.
No, Breezeway Air Duct Cleaning does not offer eco-friendly accreditations.
Yes, Breezeway Air Duct Cleaning offers emergency services.
No, Breezeway Air Duct Cleaning does not offer warranties.