Brooklyn Moving Inc

CONSUMER BEWARE: BROOKLYN MOVING IS A NIGHTMARE MOVING COMPANY THAT YOU SHOULD ONLY HIRE IF YOU WANT TO BE SCAMMED, STRESSED, AND WANT YOUR FURNITURE DAMAGED. You should only hire Brooklyn Moving if you want to: - Pay more than TWICE the amount they quoted you for the move; - Wait around your house for DAYS (yes, days) for them to arrive to pick-up and drop-off the furniture because they will give you false delivery times and have an incomplete inability to give you an update on where their driver is; - Want to have to call customer service every few hours to figure out where you furniture is, only for them to yell at you for calling often even though they are unable to tell you where your furniture is, what is the cause of the delay, and when your furniture should be arriving; and - Want your furniture to arrive at your new home badly damaged (pictures attached) or stolen, even after you pay $1,000 for them to pack and wrap your items for you, only for them to direct you to their link to file a claim when you tell them about it. My nightmare timeline is below. This entailed at least a dozen calls to customer reps that involved him screaming at me even though he was completely unable to tell me why the movers missed their pick-up and delivery window until long after (or even days after) the window has passed and he had no idea where my belongings were. - I worked with a virtual estimator to get a virtual quote for my move. When the driver showed up to pick up the furniture, he made me sign another binding quote for 1,000 csf, claiming that this was standard practice. This number is nearly DOUBLED the quote the rep gave me from $3,761.29 to $7,180. - May 5th: Movers were supposed to come in the morning on 5/4/2024. I called repeatedly and waited all day for them to come, with the rep claiming that they were on the way to San Francisco when they were not. It wasn't until the end of the day on 5/4/2024 that the rep contacted me and told me the drivers would come THE NEXT DAY, but they promised my stop would be the first stop the next day. On 5/5/2024, I waited all morning and the movers did not arrive until 3:30pm that day and did not finish until 11pm that night! I had to drive from San Francisco to Vegas immediately after they left that night and they rushed me to sign and agree to the new binding number. - The movers also promised me that I would be contacted within a couple of days for a delivery date for my Vegas furniture, but that DID NOTE happen. - No one knew where my belongings were for days and was unable to tell me when the furniture would come. - Someone then called me and told me it would be arriving to Vegas on Saturday, 5/11/2024. Then I received another voicemail telling me it was coming to Vegas on Monday, 5/13/2024. - Then another representative told me this information was incorrect and that my furniture would be arriving to Las Vegas on Sunday, 5/12/24 from 9am to 12pm. I wait ALL day again on 5/12/24 and keep calling about the status of where the movers are and where the furniture is and the rep finally gets an update at 3pm (past the delivery window of 9am to 12pm that I was given and 6hours after the delivery window start time) to finally get ahold of the driver and tells me the driver was sick so there would be no delivery. - It took them 6 hours for them to figure out their delivery driver, who he says is an employee of the company, was out sick. May 13th: Customer rep was still unable to tell me where exactly my items are and when it will be delivered then starts SCREAMING at me to stop calling him even though he can't tell me where my belongings are and when the movers will come. May 15th: Movers finally arrive but most of my belongings were badly damaged or missing, including the below. The mover himself said it was one of the worst packing moving jobs he's seen. 1. Broke computer monitor - huge crack in monitor (picture attached) 2. Missing apple AirPods 3. Punched large hole bottom of the couch (picture attached) 4. Broke standing desk - chipped off large piece of wood and standing function won't work entirely (picture attached) 5. Broke bar cart - Wheels of bar cart fell off and won't come back on (picture attached) 6. Broke shoe rack - missing 3 wheels (picture attached) 7. Missing box full of alcohol, including expensive Japanese whiskey 8. Leesa mattress sliced (picture attached) 9. Didn't wrap dining chair, footprints and stains on it (picture attached) 10. Tape stick on back of large mirror (picture attached) 11. Missing racks to bed frame (picture attached) 12. Base of dining table messed up by the tape (picture attached) 13. Reassembled dining table incorrectly, extremely wobbly tabletop missing the washers for screws (picture attached) 14. Broke vanity organizer (picture attached) 15. Broken martini glass (picture attached) 16. Missing remote control for TV 17. Missing 2 large trash cans 18. Broke office file organizer - missing large sliding tray

It was very good and excellent. He was respectful and very detailed person.

They were a great company. They always update me. It was pretty good. They told me when they would come. They came to reassembled everything. The customer service has a great communication. When the delivery was coming they would tell me so that I would be prepared. All my items were good. There were no damaged items. They did a great job.

Hello the service was excellent I was very happy with the services everything get to my places in perfect conditions.

They were great. They did exactly what they gonna do and they were very communicative and informative.

Excellent job