Brownsferry Mercantile

I ordered 17 cubic yards of the “soil conditioner” product on May 18, 2023. It was delivered on Monday May 22nd. First let me review the product. I bought this product for my residential yard to be spread manually onto the yard and into holes created after my lawn was aerated. This product created a huge amount of additional work for me. It contained a lot of large clods of something that looks like clay. I am trying to amend the clay I already have. I didn’t need more. Even if it is good material, the size of the clods makes it unusable. It also contained a significant amount of gravel and rocks. One of the rocks I would estimate at 35lbs. To be able to use the product for the intended purposes, I had to rake out the stuff I couldn’t use. That probably doubled the time I spent on this project. It also means I will have a large pile of unusable material that I will have to get hauled off. I will have to pay someone for this! Unless you have a large farm and are going to use this material in your commercial sized field where it will be dealt with using large equipment, this product is useless. It is definitely not for a residential lawn. Now let me review customer service. For my original request I filled out the Contact form on the website. I did this on March 10th. I wasn’t in a hurry at the time as the aeration wasn’t happening until May. Well, April 21st rolled around, and I still hadn’t received a response. I filled out another Contact form and sent an email. I did get a response to the email. So, I don’t recommend the Contact form. You can call also, but I prefer to have information in writing. The response by email – from Angie – only answered some of my questions. I was asking questions like – was the material fine enough to go down into aeration holes. She did suggest that I come down and check out the material for myself. That was a fair request, and I did drive over to see it. It looked decent examining the large pile of material without digging into it. Unfortunately, I could not see all the problems hidden inside. I had to trust that they did a good job creating and maintaining the usability of the material. That trust has been broken. Billy was the driver that delivered the material. He was very personable and did a great job making sure that he dumped it where I needed it. He was the one bright side of my entire experience. The picture provided with this review is only a portion of the unusable material. I have not gone through all the material yet and there is quite a bit of gravel and rocks that got into the wheelbarrow early on – before I learned what I had to do – that were pulled out while I was in the backyard.

They came on time, did the job efficiently. They cleaned up after themselves.

They did a good job and most of the time you gave them a direction and they did it quickly.

It was fine. They brought in time. I have been using them for years and I'm happy with their service.

Always goes very smoothing dealing with brownsferry mercantile, very professional and friendly, easy to work with, and always on time