Bruce's Air

It went excellent, He did an excellent job and fair price.

Bruce’s Air ripped us off of $900.00 for “servicing” our Trane air conditioner. On his receipt he listed all the parts and services he supposedly did. The air conditioner still didn’t work after he “serviced “it and over a period of one month, he ignored our calls, emails or text messages. We finally had to call someone else and they showed us all the parts which were still old and showed us he did not service as he charged. From the start, we had a hard time getting Bruce to return our calls when we initially called him for servicing. When we finally did, he told me some story about him being sued by Trane. Instead of him telling us from the start to call someone else, he lead us to believe he could still help. It’s very disturbing in that we have been good customers of Bruce for about 10 years. It’s very disappointing someone in a small business could mistreat their good customers as he did.

Absolutely awesome! Repair service offered to arrive within one hour, I was unable to make that because I did not expect such quick service. AC back on same day with a temporary thermostat, full replacement with new thermostat, project completed the very next day. I am very pleased and impressed that things were taken care so quickly and professionally.

Well. The A/C works excellently now and without noise.

Excellently

Very professional, work was outstanding

Bruce knows what he is doing. He fixed the noise, explained its cause and helped identify other problems such as clogged up pipes and misaligned power blower. He cleaned and repaired everything, spent nearly three hours and charged us for only 1.5 hours. We are so relieved and thankful that we found Bruce and have decided to hire him for all our A/C and heating needs. He went above and beyond to make sure our whole system works well!

Very professional and explained all repairs .

Called Bruce this summer (around 7/2017) as my air conditioner would not work. He said he would come that evening and he showed up around 7 pm. I went on the roof to observe him work. He claimed the wiring was Not correct (which couldn’t be the case because the unit has been functioning for many years). He moved some wires around, put in a new run capacitor, and added Freon. After 3 hours of work and almost $300 He did get it functioning and all was well till the end of summer. A couple of weeks ago I tried to turn the heat on and it did not work. I assume his re-wiring caused this malfunction (but can’t be sure). I called him four times to come and fix the “error” and each time he said he would come, but he has yet to show up. I have given up on him and will call a more reliable company. Also he charged $28 for the run capacitor—it’s online for a few bucks. If you want reliability and responsibility don’t call him...

Corrected the problem in three hours. Excellent work, everything is now fine.

He is very good. I had another company come in that I had used for years, and they came in and said my water heater needed to be replaced. On an whim, I called Bruce's Air, and he came in and said it doesn't need to be replaced, just this part. He replaced the part, and everything was fixed. It cost me $70 compared to about $500 to $600. If I ever move back to El Paso, I would use him again.

Well and fast.

Once on site troubleshooting took less than 30 min.Power board and elect/mechanical switch are suspect. Service provided was fast accurate and performed for a very reasonable price.

It was a great experience. He was professional. He tried to help me out over the phone before they even came by. After working, he left the area just as clean as it was as before.

The price was very reasonable compared to others. He's very much a stickler for good quality of work.  <br /> <br /> He discussed all the options available, giving all the pros and cons on the different brands. He did a careful job measuring to find out what size of units I needed. I have nothing but good things to say about him.  <br /> <br />

Out standding :)

Sometime in August, my old Master cool died; I called around looking for someone who could do the job and finance it, since I was very short on cash. I called several companies listed here, and the prices ranged from $1200 to $2400 for the small (4500 CFM) unit When I called Bruce, he told me he was on his way to Chaparral,NM, But that he would stop by and check it. After he inspected it, he told me that it needed to be replaced.I asked if he financed and he said no, only refrigeration jobs. I told him that I was strapped for money, and wanted to know how much he'll charge just for the installation. I was going to get an Arctic Cool on credit and wanted him to install it. He told me: "Buddy, I have a used Master Cool, the same size as yours, it's used but in good condition. Can you do $700?, I'll install it and guarantee that you'll have no problems" I agree to the price and then he asked me how I cooled my Master bedroom.(a garage conversion). I told him that I only had that one unit to the whole house.He said "There's no way that your bedroom is cool! If you can do $800, I'll get you a 6500 CFM unit. You'll be getting cold with that one." I got the bigger cooler, but about a month later the motor stopped working; I bought a new one but I was unable to install it. I called Bruce, explained to him what happened and the following day he sent his crew to fix it. It turned out that they needed a new pulley and a new V-belt. When my wife asked how much was owed, they said it's nothing. The first time I met Bruce, and told him how much other people were charging; he told me: "Buddy, there's people making a killing in this business, I like to make a living. We are here to help and look after each other, and that's what I do." This man is a walking blessing to those who have had the opportunity to meet him. I will always recommend him to anyone. May the Divine continue to bless you and all of yours Bruce Chavez.

Contacted Bruce via text late Saturday night (9 pm). He called me within 10 minutes and was at my address at about 10 pm. He worked his magic, saved the day and we slept in coolness!

My elderly parents' AC went out at the beginning of very hot summer. They are on a fixed income so the $1500 price tag that other companies were charging was too high for them. Bruce was able to work with us and provide a gently used Master Cool unit (from a recent refrigerated AC conversion) at a significant savings. He even provided a two year warranty on the work and equipment. He was timely and respectful and we appreciated it very much especially since I am out of town (and ended up paying for the work).

<p>Got several quotes from other business's and Bruce came in lower with larger units and installed where I wanted. All others wanted to install on roof (much less work) and one smaller unit due to more work to install.</p> <p>He explained all work to be done and started when he said. Crew was Armando & Luis, two excellent workers with plenty of</p> <p>experience & knowledge. While Armando removed old heaters, Luis was in the hot attic installing the line sets for the new</p> <p>coolers. They then installed the new heaters and both installed the outside coolers. After each work day they cleaned up</p> <p>real good. Both knew their stuff as they've been with Bruce quite awhile. Bruce came and checked all work and when I</p> <p>needed to talk he was always available. Bruce even brought in a crane to remover old swamp coolers when others said</p> <p>they would just hand carry them or throw them down. Safety came first with Bruce.</p> <p>Highly recommended.</p> <br />

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On Friday night around 6:30 pm I noticed that my house was not cooling down and discovered that the air coming out of the AC vents was not cold. I was hoping to find a company that worked on Saturday as I had planned to be out of town the next day and I needed it to be taken care of as soon as possible (it was 102 degrees that day). The only company I found with hours on Saturday was Bruce's Air. I texted him around 7pm with the hope that I would get a call Saturday morning so he could take a look at it. Well, within 15 minutes I not only got a call back but he was actually at my house within a half an hour of when I texted him. He said he would have to pick up some parts on Monday but that he was able to get my AC unit working so that it would be OK for the weekend and that if it stopped working to call him and he would come back. He came back the next week and replaced the old worn parts and the AC has been working fine ever since. Bruce is very professional and punctual and I would not hesitate to call him back and would highly recommend him. <br />

Bruce provided a competitive estimate for the conversion of an evaporative air system to refrigerated air.  Since this is a rental property, after coordinating with the property manager he met with the tenant and scheduled the work.  All work was completed on time and the work area remained clean throughout the process.  I was very pleased with Bruce's business practices and how he interacts with his customers.  I strongly recommend Bruce's Air. <br />

Called Bruce and he responded within 24 hours to what we thought would require a new air conditioner.  He informed us that the unit was fine, just needed better maintenance.  He had the parts purchased and the unit repaired in a short amount of time and on time.  I should clarify that this is a very small job that I asked Bruce to perform.  He changed my old evaporative cooler to refrigerated air in my previous home for a great price and on time.  He also performs work for our restaurant and does an excellent job.  Bruce is responsive, fair and always gives me a straight story and fair price.  I could not be happier and would definitely recommend his services.  I should have reviewed his services earlier as I have used him since 2011 and he now services all my families' homes. <br />

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