Brushed Pool and Spa

"Long term client of ours. The chlorine test was after the homeowner locked their gate and let the dogs out in the backyard with special instructions to notify them ahead of time to put the dogs inside with no answer or returned calls or text messages. We attempted to return that week and the homeowner could not provide any open availability. Something happened to their vacuum cleaner and somehow it was fixed by the homeowner. The homeowner expected us to stock over a million parts on each of the trucks, however we weren't clear on what was wrong with it. We had an extra Hayward vacuum port safety cover and gifted it to them. They're cheap, made of recycled plastic, are submerged in chlorine all day and can break if you run the brush on them the wrong way. Our Technician found it on the floor and pulled it out. We discounted their bill, apologized and agreed that we should have notified them sooner. The homeowner had their pool replastered and their control box was not programmed afterwards. This was a plaster company issue that we ended up adding a discount to their invoice to retain service. Tons of issues right at the end, accused us of not taking ownership or fault, kept searching for something, anything. We will accept responsibility when it's ours to accept. Something changed in their household, both homeowners were under a lot of stress. We wish them luck with their next pool service company, or if they're doing it themselves we'll be here for them if they need us."

"Hi there, glad we could answer all your questions. We feel it's important to inform and educate you in a way that is easy to understand, and at your pace. It not only makes for a better experience for both parties, but it also increases confidence when advising you on any next steps."

"Thanks for the kind words! I can't wait until the new drain covers are installed, and we clear up those rust stains in the shallow end."

"Hi there, I recall us talking about resurfacing your pool that first visit because you thought it may have been stained. In mid-conversation I just lightly ran my brush down the wall once, and I'll never forget how we both slowly turned our heads and looked at each other in shock. It was just dirty, and those walls have been white ever since."