BTU Appliance Service, LLC

I had a very disappointing experience with this company. From the very first phone call, I specifically asked if they were licensed, insured, and an authorized service provider for ZLINE. I was told yes. When the technician arrived, I asked again before any work started, and he confirmed the same. Only later did I find out that this was not true and that they are not authorized to work with ZLINE. The technician, who I later learned is also the owner of the company, charged me a $75 service fee, partially disassembled my oven, and then left without properly reassembling it. The oven was left taken apart and a screw needed to secure the bottom panel is now missing. After multiple attempts to call and resolve this issue, my calls were ignored. At this point, I was told they cannot perform the repair as originally represented. I am now forced to look for another company and deal with an oven left in worse condition than before the visit. This experience involved misrepresentation, poo

Had drier fixed today and Jose did an amazing job! He looked and acted very professional! Highly recommend the BTU Appliances Service.

Had a wonderful repair experience with our service tech! Fas,t, efficient, professional and really paid attention to the issues needing repair. I would recommend!

Really good team, they work fast and clean, and the price was the cheapest I found, worth it 100% if I need to do again the work definitely I will called this guys

these guys are amazing!! I was having problems with my dishwasher for weeks and I hired different companies and none of them solved the problem. Ricardo and his team arrived at my house and within an hour they had solved the problem and had my dishwasher ready to use. Speaking with Mr. Ricardo, he told me that he has different appliance certifications, so I feel that I finally got a team that has enough knowledge to trust him with any type of repairs in my home. 100% recommended!!

Good communication! The technicians helped me solve my dryer problem.

Great communication throughout the service.

This service was amazing I will recommend them 100%

The ducts were very clean and the customer service was very good

Excellent service, fast and efficient. 100% recommended.