Burgess Flooring

"We voluntarily offered to replace the shell of a dishwasher door for the client because she accused us of scratching it (even though she had installed it herself days before, according to she & her husband). She stated it MUST be replaced by a GE tech or it would void her warranty (GE has since stated this is false). She arranged for a tech to install the door shell for a quoted price of $100 after I purchased the shell from GE and had it shipped to my home and dropped it off to her son at her home. I have a signed document from her stating the repair would be $100. After the tech came and left the client emailed me a receipt for $393.98. She had scribbled all over this and changed the price to $231.88 I asked her about the discrepancies, she became irate and began screaming at me so I disconnected the call. I then called GE about the "invoice" who told me that that was not an invoice, it was a repair estimate and the client paid nothing on that estimate. While I was sorting this out with GE, the client called and left me several messages, including one that threatened her coming to my home(she has previously been arrested for assault & battery). Once I had all the information from GE I called the client back and told her what they said. She repeatedly used foul language while screaming at me telling me GE was lying and later decided that the technician from GE pocketed the cash she paid him and she would handle the situation with GE. I simply have asked repeatedly for a paid receipt, not estimate of repair, emailed to me from GE and I will reimburse the technicians bill and the client refuses to give me the receipt or allow GE to email a copy of the receipt. I stopped speaking with the client once she decided she was going to call her homeowners insurance. I told her I would sort it out with them. Since then she has threatened a police report will be filed, she would leave negative reviews all over the internet, and she would file a complaint with DOJ Consumer Protection. All I ask for is a receipt. I'd be happy to provide any and all documentation to anyone who would like to see it. I have the right to refuse to give her my insurance information, per my insurance company because we were paying out of pocket for the repairs because it was cheaper for us this way. I have tried resolving the issue over and over with the client, however, she refuses to cooperate and continues to try and damage our companies reputation."

"The reviewer is correct, we did accidentally cash her check, and we also offered to immediately refund the cashed check, with our check or cash. After a day or two of trying to meet with her to refund the check, she told us her 'husband" said not to worry about the refund. She is also correct in the fact that we tried ordering wood that was UNAVAILABLE from the same company she ordered it from. We had to wait until it came back into stock before we could order it. Once the wood came back into stock I told her I was going to order it and she stated she already had. When I asked her for a receipt for reimbursement, she provided me with a screenshot of a shopping cart. The pictures our previous client provided on this post are 1) a picture of the ends of wood at the wall which SHOULD be covered by quarter round, but the client opted not to pay for installation of quarter round, and the vent cover hole which she never purchased vent covers for. There is no need to make perfect cuts for something you will never see if you finish the job. Our previous client also opted not purchase the required barrier for her floor, and after a conversation with Joe, gave him the go ahead to install the flooring without any type of barrier, which voided her warranty. When Joe spoke with her regarding her uneven subfloor, some beams higher than other which caused an unlevel surface for install, she looked around and said everything looked great and told him to finish it and left. She came home, examined the floor and paid Joe, and was very pleased with the install. 2) In the first photo the board is slightly smaller than other boards, but with the product she purchased, it is stated that all boards will not be perfect because of the wood she chose. We offered to pull all the wood and correct any areas she was not happy with,and install the underlayment which she chose not to do the first time and she chose not to do that. This was going to be done free of charge, even after we refunded the installation charges, plus an additional $220.00. We did everything possible to make this client happy. We charge her $500 for installation and this install has now cost us $3400.00. We feel as though this client has intentionally set us up for failure and has gone above and beyond to try to ruin our company and reputation. Please also note that I received a phone call from another flooring company that did her main living area installation and she also was unhappy with their installation and did much of the same to them. The client ended up hiring another company to reinstall new flooring in the 2 rooms we installed flooring in and did not disclose to them that in the inspection report it states that her subfloor is no level and HAD to be repaired before any wood floor could be installed, which she did not do. I bring up these other issues with flooring companies because it shows a repeat pattern of the client as a consumer. Sometimes it isn't the companies, it can also be the clients."

"We do not work for Lowes or through Lowes, I believe you may have mistaken us for another company."

"Thank you for taking the time to review our business. Being that the job was performed over a year ago it means much more to us because it shows that Joes work has lived up to expectations after a length of time has passed. We appreciate it! ~Joe and Tina Burgess"

"It was a pleasure working with you. Everything went smoothly, especially after I made an error in our scheduling. Thank you again. Tina & Joe Burgess"

"We contacted [Member's Name removed] to resolve the issue a few months ago, but we were headed out of town and so was she. We jointly decided to wait until both parties were done with summer vacation to do the repairs. We discussed that Joe would come in and replace the shoe moulding that needed replacing and repair the pops in the floor and how they would be repaired. When Joe arrived to start the repairs she informed Joe (my husband) that I told her we would replace all the shoe moulding in the home. He told her no, he was going to replace the problem areas. Originally the homeowner purchased a cheaper, composite shoe moulding for her project because it was a rushed install and they didn't have time or funding to get real wood shoe moulding. When Joe arrived to do the repairs not only did she want the entire area done with new shoe moulding, she wanted us to purchase the upgraded all wood shoe moulding. She insisted that I told her we would. I never said such a thing, because I know the price difference is not reasonable. I would have never agreed to it. She pushed and pushed Joe, arguing with him to the point that he felt like he needed to leave before things got out of hand. We were more than willing to repair the portions of the project that she was unhappy with, we were not willing to upgrade her flooring because she didn't purchase what she needed or wanted the first time. So, due to her demands, we were unable to complete the needed repairs on the flooring. If she had allowed us to do the repairs as agreed over the phone prior to arrival, she would not have had to hire someone else to come in and do the repairs. Also, the reason that the original job was more than the estimate is because there was more work added when Joe arrived to complete the original job. The client has also stated to me that she has had problems in the past and had to hire someone else come in to do repairs because the other companies refused to come back as well. These are her words. This shows a pattern of behavior. We have an outstanding reputation and we are very caring people, but we will not give into unreasonable demands of clients because they are pushy and bully my husband. Joe will come in and do the needed repairs, but it will be when [Member's name removed] is not at home, and he is allowed to complete the job without being harassed. He will replace the shoe moulding as needed, in the areas needed, with the same shoe moulding that she originally purchased. We will not pay for an upgraded shoe moulding. There comes a time when one gives in and stops trying to defend themselves because it is too exhausting to keep up with the untruth. I would ask anyone reading this review to PLEASE read our other reviews. We have a perfect rating if you disregard this review and we are proud of this. We are getting blasted all over the internet with this same review being copied and pasted, but with different names, and, luckily, other companies are not allowing the reviews to stand because whoever is doing it did not use their services to hire us. With that, and the fact she claims we have other reviews like hers on Angie's List with the same claims, which you can clearly see is not true, I would ask that you look beyond her statements to the statements of every other review on Angie's List. Thank you- Tina and Joe"