CABINET CLAD OF KANSAS CITY INC

I would like to start by saying, the kitchen looks great. It is beautiful and we have had tons of compliments on how it turned out. However, the process getting to that point was extremely frustrating and difficult. The project was supposed to last 6 weeks and it took almost 4 months. Many of the subcontractors did low quality work that had to be redone throughout the entire project. Wrong sizes of cabinets were ordered and had to be reordered. Cabinets were dented/scratched during install that also had to be reordered (some were never reordered and we are just living with it). Communication was poor throughout the project, and the owner, Bryce, was not only rude, but was not true to his word on multiple occasions. Our project manager Nate was not without flaw, as his communication could have been better as well, but he was at least gracious and apologetic when he made a mistake. This was very different from Bryce, the owner who tried to blame anyone but himself. Nate worked hard to make the flaws and mistakes right again, Bryce on the other hand, alluded that we were too picky and that we should be okay with the low quality of work. In the end, when they continued to not complete all of the punch list items, my husband and I finally started fixing the rest of the items ourselves. This all occurred between July and October of 2015. After completion of the project, our dishwasher never seemed to work quite right. We called multiple times and finally a GE repair person came to take a look in February. What he discovered was that Cabinet Clad had hooked the dishwasher up to the cold water line instead of hot, causing the dishwasher to trip a fuse. We called Bryce to have him send someone out to fix it. He said he would, but that WE would have to pay for it (so don't believe the one year warranty stated on their website.) Bryce then asked to speak with the GE repair man that was there so that he could understand the issue. When he got off the phone, the repairman said he was extremely condescending to him. This, to a complete stranger! Nate was then scheduled to come out first thing Friday morning. He didn't show and rescheduled for Saturday at noon. I cancelled my plans Saturday to be there for his appointment and he did not show again and also did not call or text to say he wasn't coming or to reschedule. I text him twice with no response. Frustrated, we called someone else to come over and fix the issue costing us more money. (Again, don't believe the warranty they claim.) During the process of fixing it, it was discovered that Cabinet Clad also hooked up the water lines to our kitchen heater incorrectly and it has been dripping water under our kitchen floor, into our basement, and through the walls since installation. After a month of chasing Bryce again to fix the issue, the leak, new tile, and new drywall was finally fixed. I would like to reiterate that the finished product looks great, but it was quite a headache to get to the finish.

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Terrible see above. Took almost 4 months before the job was complete. One of the workers told me they forgot to order my cabinets <br />

It was a very pleasant experience. They communicated well and if we had any issues they responded right away.. We love our new bathrooms!

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It was hard to get them to finish because they lost a key employee in the middle of the project.  Some of the original measurements were incorrect and they had to reorder a few things.  One of the owners came at night to finish the last things after I emailed them my complaint.

I bought a deal for $49 for a kitchen or bathroom design consultation but had them move forward with the kitchen and bathroom renovation.  They could've followed the schedule, and done a better job overall. We're still waiting for them to redo some work that was insufficient.

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It was awesome and they recently did a home show at my home.

Very well.  Started when they said and finished just one day behind schedule.  Communicated very well throughout the process.  They were great to work with and I love my new kitchen! <br />

Everything went as planned, however, I never received any design plans ion my hand. <br />

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We were deciding between refacing cabinets and adding an island vs replacing cabinets, changing the counters and adding flooring.  I met him out at his office and reviewed the plans.  They were very simple, but the cost was more than we were willing to pay to have the work done ($20,000).  If we had done it, we would have resurfaced the cabinets.  He had a great supply of flooring and cabinet options that I was happy with.  What is interesting is that we have had two other groups come and give quotes for redoing our kitchen as well.  One other group was outstanding in that she assessed all the little needs that could be important to me.  However, in the end, when I think of how I want to redo my kitchen, I always come back to Cabinet Clad for the simple design and great materials. <br />

<p>He was punctual and provided the service requested.  The cost is high and I know that there were some areas where the bid should've been reduced.  </p> <p>The 2nd visit was to his showroom so that I could see the different products that he offers.  It's a great sales presentation.</p> <p>I had no misgivings.  While I paid for the design layout, which I received, I did expect a sales pitch to provide the cabinets and installation.</p> <br />

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I definitely enjoyed working with them. We got some price ranges. I really like the person. She's very good in her job. I would highly recommend her. She listens and she understands where we're coming from. She's responsive. She was very much professional. We liked her.

I've been more impressed and I like the design of the bathroom. The price that they quoted was okay and competitive and I like to see something more substantial than just a tower placed on top of it. <br />

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It went fine.

This company is very nice but shady. <br /> First meeting they offer new drawer boxes that soft close only if you sign a contract that night. <br /> 2nd meeting want to measure so they can save 7% on their materials but they don't install the cabinets for 2 1/2 months. <br /> They told us all cabinet were custom my upper cabinets have the cheap strip for hanging shelves rather than pegs <br /> Delay delays half truths <br /> Go somewhere else for a kitchen remodel <br /> The kitchen paperwork signed in april, construction started in late July finished in late October <br /> <br />

I thought the estimates for the layout were too expensive. They weren't prompt with the communication. However, what they promised to do they did , I just wasn't happy with the results.