California Energy Services

They left job without finishing it. There are 3 pending violations with the CSLB. Window damage. Water leaking into home windows will not closes. Contract was not followed, sub standard work lacking professionalism. Went out of scope of license. If pictures are able to upload or requested please leave a request we will send you end results. Hired 3 contractors to repair work and finish job. The additional cost was exorbitant.

They put mini splint in wrong place, should have be installed with existing AC units. Never finished job, did work prior to permit. Electrical permits were not submitted to city. They came out 4 times and no one knew what to do and said they would research and come back. Abandoned job, all materials were to be supplied by CES instead I purchased them and they never refunded me. Paid in full, installed 14 can lights in a 17 X 20 room. Left materials for over a month in patio walk way. Paid them over 23K and did not finish job. Not licensed employees, owner never inspected or submitted a schematic. Insisted on money upfront, and check only. They did the work as a side job. They were to finish room in 3 week time frame and this originated in June. Room is without permit and so is the mini splint. The hose was to be run under the house. They installed another electrical panel in the room. The home has an electrical panel. 4 months and they never came back. Insisted on a change order. No change order or contract is documented. They asked for owner to purchase 15 gallons of paint to be purchased. Home depot charged owner $783.00 when CES was to supply all material. Home depot said room only needed 4 gallons. Please do your homework and if pictures could be posted no one would use them again. IRS involved as they insisted on cash. Solar panels from neighbors and past customers claimed they leaked and broke roof tiles. Once credit card form of payment was insisted upon from owners they never showed up. The room was to be a continuum of the home, the home is custom and they brought composition material that do not match baseboards in home and closets doors are not real wood. The door was installed and it does not close and a gap under the door has a 1 inch gap. It is not an exterior door nor matched the doors in remainder of house. Called a finish carpenter and he was amazing and will ensure the room looks like the rest of house. When installing the mini splint in shrubs, hit drips and evergreens are all dying.

Horrible experience with them. Ordered first set of doors that they told us would be delivered on 3-4 weeks, emailed us week later and said the factory shut down for a computer update so it would be 6-8 weeks now. Ordered second set (different brand) did not show up when scheduled. Salesman never contacted us so we called him and he told us there was mistake and they were delivered to his warehouse instead of our home. promised us delivery on Monday since that was a Friday. Doors did not show up Monday. No call from salesman again. We contacted him and the excuse this time was a driver called in sick but promised doors would be there Tuesday. Tuesday doors finally showed up and driver said he could not take off the truck because he was alone. We had to have someone come to house to unload doors. Horrible experience. They told us after we complained that they don'y unload doors when they deliver them but they neglected to tell us that at any time. To top it off they were wrong size and blamed us for it

Took awhile to get on the schedule due to the extreme heat we had been having. Work just completed yesterday. I am hoping it will make a dent in our energy bills...we had almost no insulation in the attic! Marcus did a full energy audit with several recommendations of which I will have several more completed. He was incredibly helpful and professional.

The projected went very well, no complaints, the workers were on time, polite, professional. They would clean up at the end of each day.

It went extremely well.  Better than I could have hoped for. <br>I contacted Angie's List this morning because I was in need of a Heating & A/C company. <br>Before I knew it I had made an appointment with CA Energy Services (for the same day).   <br>He gave me a time frame (about an hour) and asked if that would work for me.  Yes sir, it would. <br>"Roger" came within that window of time.  I was very happy for that. <br>We talked about the issue and he went right to work.  After some troubleshooting, Roger was <br>pretty sure he found the problem.  He did his repairs and some testing before the work <br>was complete.   <br>I was thrilled.  Of course I was expecting the worst but that was not the case at all. <br>Roger was a very professional gentleman.  He explained what I needed to know in terms <br>that I could understand.  Believe me, that is not always the case. <br>I <b>highly</b> recommend CA Energy Services and I will absolutely call them again if the need arises. <br> <br> <b><i>I am a very happy customer!</i></b> <br> <br> <br>

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They were amazing, customer service was the best I have ever seen, Gary was awesome and so was the crew, the price was awesome, the quality is top notch, it only took five days to complete all the work listed and thy were concerned with our approval every step of the way! They stand behind their work and their word, I would recommend them to everyone I know <br />

The three installers were very friendly and answered questions we had.  The windows have made a huge difference in the heating/cooling of our home (of course, our previous windows were 23 years old!).  <br /> We had 32 windows and 1 slider installed.  The windows themselves were all done very well; however, the installers didn't get everything done as specified.  All window coverings were not put back up, as well as there were some to be rehung if there was a conflict with the new windows and not all were changed, and quite a few window sills had some denting or marring.  Since this is the first time we have ever had window replacements, I do not know if this is normal. <br /> With that being said, I should specify that one of the installers had to go to Sacramento on the last day because there was an entire box containing the wrong item; therefore, he was gone for approximately three hours. <br /> They were very conscious of our request to have the master bedroom and bathroom done first and finished the eight windows on the first day. <br />

These guys are great so far I had a new energy efficient water heater,and solar panels they did such good work I plan to do all my energy saving work plus they also have maintenance services also the worker are very respectful and do good work fast I don't allow shoes in house and they never forgot like some other guys who say they forgot or breath heavy under there breath but not these guys I would recommend California Energy services to anyone who want to lower power bills or just to upgrade ur house just give Marcus a call and he will do everything.

AFter interviewing three companies I chose CES for their pricing, service and professionalism. Work was done quickly and professionally in two days. Very good sales staff with total knowledge in all aspects of the industry. <br />

They came on one day and tore out the old dirty system and installed the new system...they replaced my original metal ducting pipes with a mylar, insulated soft piping.  I thought they would perhaps "upgrade" the disposition of the system and perhaps solve the problem that the downstairs was always cold,  but they just replaced the conduits that were already there...except for one which they said was "inaccessible."  At the end of the day, I noticed that there was no "return" for the air system and mentioned that.  That's when I realized that they weren't really interested in providing a thoroughly "new" system, but just replacing what was there, whether or not it had been adequate.  I was told that I would have to pay for the additional time to open up a return (apparently there was an old one, but it had been boarded over.)  I agreed to do that and paid two hundred and forty dollars separately.  I had wanted them to line the return, since it was just a wooden "trough," but they wouldn't do that. <br /> <br /> In any case, the system works and is much cleaner than what I had.  I am not pleased that the exhaust for the propane has its vent under part of the deck and so the fumes go into the downstairs bedroom.  <br /> <br /> There was an issue with getting the final inspection and when the county called me about it, I called the company and they agreed to pay the penalty fee that had been incurred.  The inspector passed the system, but said there should have been insulation on the piping near where the propane gets ignited.  Also, there was an issue with the draining situation at the side of the tankless water heater .  <br /> <br /> It is now a few years since the work was done and I notice that the big soft tubing that goes from the main heater occasionally falls off and I tuck it back. I'm not sure how well the soft piping will hold up. <br /> <br /> They were extremely courteous to me at the start of the job, but did not have patience for my complaints as the job progressed. But I am thrilled that they accomplished getting the system changed! <br /> <br />

- - Letter to Will - - <br /> <br /> Will, <br /> <br /> Initially Noah estimated the job would be $20,000 and we gave you a deposit and signed a contract for this amount. When the job was started, it was discovered that the job was measured wrong by Ron. The job was stopped and Roger and you came to us asking us to cancel the original contract for $20,062 and demanded another $15,000 to complete the job. We were not happy with this but agreed, and you agreed that you would get the job re-started and completed in a timely manner, which has not happened. <br /> <br /> The original contract (dated 8/13/13) stated that the work would begin approximately on 9/10/13 and would be completed approximately on 10/10/13. The first day your workers actually arrived was 10/14/13. Since then, you?ve never kept your word, constantly postponing the time you said you would arrive and the time the job would be finished. And when your workers did show up, most of the days they would work only part of the day and leave. Then you came to us for payment with a promise that the job would be completed by Christmas, this never happened and you continued to drag out the job. <br /> <br /> It is now almost 7 months and the job is not completed. Now, again, you are coming to us for additional money, which you said is for ?all the painting that was done?. My wife and I spent 2 days priming and painting the mullions and other wood that was cut for the job. We were told that this was more than enough wood to do the job. It turned out that most, if not all, of these mullions had to be redone, sanded and repainted, because they were either cut wrong, had saw blade scuffs marks, or otherwise had damage such as holes, chips and gouges. All these errors were made by your workers, causing us to waste paint, primer, material, energy and time. <br /> <br /> Following is a list of expenses that we incurred and things that still need to be fixed, repaired or corrected because of poor workmanship and unfinished work: <br /> <br />  1. Damages: Gouges, scratches, scuffs, rips, dents and other damages to window frames and trim. We have already spent over 30 hours repairing these and there is still work to be done and there are some that are not repairable. <br />  2. Cleanup: Because the windows opening were not covered properly, our home was covered with dust, including the walls and furniture.  Cleaning and wiping down the walls took us about 5 hours. <br />  3. The lower entrance door: Although it was in the contract that you would replace the glass in this door and mullions, you were unable to fit the glass and make it work with the original hardware. Although it is your responsibility to insert the glass and make and install the mullions, we are having a licensed contractor to build the replacement door at a cost of $1450 (the contractor will put the glass and make and install the mullions included in the cost for the door, cost $350). <br />  4. Miscellaneous repairs: The wood filling and caulking done by your workers was done haphazardly and needs sanding, and in some spots, additional filling. Also none of the nail holes to secure the mullions and stops were filled and will need to be filled and sanded prior to painting. Estimate 8+ hours of work. <br />  5. Deck: Because the deck was not properly covered, there is ground in sawdust that we were unable to remove and will require power washing and/or sanding to correct. In any case, this will require the entire deck to be refinished. Estimate cost approximately $750. <br />  6. Supporting cross beam: When you cut out a portion of the overhanging roof to make room for inserting the large window, you also cut into the supporting beam of the house. This has not been repaired and compromises the stability of our house in the event of an earthquake. Cost of repair unknown. <br />  7.  Leak in door: There is a water leak in a door in the den because of improper caulking. The wood is now stained and will require sanding, caulking and refinishing. Estimate 2 to 3 hours of work. <br />  8.  Mullions: Some of the mullions were measured and cut wrong and still do not fit properly and there are gaps between the mullions and the stops. These will have to be replaced. Cost unknown. Some mullions and stops also need to be removed, painted and replaced because this was not done prior to installation. <br />  9.  Caulking: Caulking needs to be checked; and where it is overrunning, the glass needs to be trimmed and re-caulked where necessary. Cost unknown. <br /> 10. Repair to the roof overhang: A thick piece of plywood was used to fix the roof that was cut and it shows. This needs to be replaced with a thinner material like the original. It?s an architectural and aesthetic issue. <br /> 11. The gouged front door:  Cost to repair $200. <br /> 12. Large windows: When you replaced the large windows in the living room, some of the old white caulking was not removed and shows through the glass, which is an eye sore. You should have taken a few minutes and stained or painted this before insetting the glass or asked us to do it. Cost to repair unknown. <br /> 13. A few of the doors and windows do not close properly and need adjusting. <br /> 14. Stops: Some of the stops were cut wrong and extend above or below the frame of the windows and will require additional filling and sanding prior to painting. Cost to repair unknown. <br /> 15. Undiscovered issues: There may be other undiscovered issues because we were unable to reach and inspect the exterior of some windows.   <br /> <br /> We had discussed on many occasions the aesthetics of our home and how important it was to be mindful of the architecture and not cause any changes or damages. This was not done and now we are dealing with the problems listed above.   <br /> <br /> The job that we contracted you to do has not been completed and is approaching 7 months on a job that you initially said would only take a few weeks. Our home is cold and leaks air. The sound reduction that was promised has not happened. Our heating bills have not gone down. House sealing has not been done and there is still other work to be done or corrected.   <br /> <br /> You emailed us a statement requesting an additional $2000. We do not owe this amount because we did most of the painting, which then had to be redone due to your errors as mentioned above. The time that we have already put out for this job, not including the unknown expenses, would easily exceed $5000. This does not include the material we supplied - paint, wood filler, resin paper and other materials.   <br /> <br /> This has been the most stressful and frustrating experience we have ever encountered with a contractor. If it becomes necessary to hire another company/contractor to do the above-mentioned repairs, house seal, insulation and ductwork, we will hold you responsible for this cost.  <br /> <br /> It is not our intention to get into a dispute with you. We want this job and the house seal done correctly and over with within the next 30 days, which should be more than enough time to complete this job.   <br /> <br /> We need you to set up a schedule to get the windows and the house seal completed so we can get our lives back to normal.  <br /> <br /> Sincerely,   [Member name removed]

I felt the sales person did not provide communication with us. Once he sold us the products we didn't here from him again. The coordination between the venders, sales person, and us was lacking. It was a very disappointing experience. Although, the venders were very polite, the sales person neglected to coordinate times of arrive for the venders. I would have liked some information on the whole house fan and a call from the sales person after the completion of the work. Even a call from the venders after completion would have been nice.

Other than SMUD dragging their feet, all has gone very well! The solar was installed in a day...with very favorable neighborhood comments. The windows were delivered and waiting for the contractor when needed. The ducting and insulation was done with minimal mess. All administrivia work for the beaurocracies was handled. I am extremely pleased. <br /> <br />Do not expect solar returns to be immediate. Apparently SMUD likes to stretch it for an extra month or two of full payments. Which is unusual as I am usually very satisfied with SMUD.

Several years ago, California Energy Services installed an HVAC unit in our attic.  They failed to remove the unit?s condensation plug, so the first very hot day of the summer, we discovered water dripping from our living room ceiling caused by a constant stream of water spilling directly out of the unit into our attic.  The owner?s response to the 4 foot long crack in our ceiling dripping water?  "The crack was probably already there; you just didn?t notice it."  The owner did have the plug removed and the yellow water stain on our ceiling painted. (The crack is still visible.)  He did not offer to address the large water spot on our couch. <br /> <br /> A couple of years after this incident, the unit?s AC stopped working.  My husband called CES and left a message to arrange for a repair.  The call was never returned. <br /> <br /> Why write a review several years after the installation?  Because during a recent routine air vent cleaning, the technician (not from CES) pointed out that gaps between all the vents and our attic were never sealed, which he said is REQUIRED BY LAW.  This means that for the last several years, completely unfiltered air has been sucked into the unit and blown out into the second story of our home. I cannot help but wonder if this unfiltered air also contained some of our blown-in attic installation.   <br /> <br /> Bottom line: Careless workmanship and oversight.  Horrible experience.  NOT RECOMMENDED. <br /> <br /> In response to the company's response:  The person who oversaw our job in 2004 was Roger Kilby (the owner).  Since it's his name listed as the company contact, I have no doubt this is the same company.  In addition to better management, hopefully Mr. Kilby has also hired better workers and someone to properly oversee their work.   <br />