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Caribbean Dream Pools
Garage Door Opener Installation and Replacement, Commercial Garage Door Opener Installation or Replacement,
About us
Caribbean Dream Pools is dedicated to providing our customers with the best quality and craftsmanship. We are here to build relationships with our customers and communities and to provide our employees with a great place to work. We look forward to working with you!
Business highlights
6 years of experience
Services we offer
Automation, Pool refurbishment , Pool service , Pools , Renovations
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.631 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 55% | ||
| 19% | ||
| 0% | ||
| 3% | ||
| 23% |
Filter reviews by service
Showing 1-25 of 31 reviews
Leo J.
May 2024
**Beware of Scam: Julian Santana / Ziggy** I had a terrible experience with Julian Santana, also known as Ziggy. He came to my house representing a company called Father and Son Affordable Pools. I paid him a $500 deposit for pool services. After receiving the deposit, it was one lie after another. He claimed he had placed an order for our pool liner, but when I contacted the liner company, they confirmed that no order had been placed. This company is a scam. Please be aware and do your due diligence before engaging in any business with Julian Santana or Ziggy.
Laura C.
Mar 2024
He is an absolute thief! Iâ m a single mother and told him that I couldnâ t afford to lose any moneyâ ¦he took my deposit $500 and made up crazy and insane excuses on why he couldnâ t come do the jobâ ¦he promised to return the deposit and never didâ ¦ no remorse.. ruined my Memorial Day weekend party as he never showed up to fix the pool as promisedâ ¦stay away he is deranged! I hope we all file lawsuits against himâ ¦.
Ravi G.
Feb 2024
Avoid Julian and this company. Took the deposit and made excuses for weeks and then just ghosted at the end.
Rahat C.
Dec 2023
Big time SCAMMER. Took the deposit. Never showed up for the work. Made excuse all the time. When asked for deposit return, stopped picking up the phone. Thief, lier, scammer.
Nicholas A.
Dec 2023
Do not use!!! Literally took a deposit and never did the job. I asked him 17 times to provide me with an order number or receipt for a pool cover he was supposed to install. This guys excuses get more and more bizarre every day. He is a compulsive liar, he is incompetent and a waste of time and money. Take it from me!! I should have listened to the reviews before hand. Lesson learned, this guy is a CROOK
Christopher B.
Nov 2022
Garage Door Opener Installation and Replacement
Julian was amazing! Honest and always kept in touch.
William T.
Oct 2022
The project went well. I would highly recommend this group for reopening my pool next season the price was right.
Mark B.
Oct 2022
Fast service great job closing my pool.
Gunay G.
Sep 2022
g
John C.
Sep 2021
The work is not done 3 weeks!
Sylvia K.
May 2021
Great service!
Kevin M.
Dec 2020
Called me within an hour of my request going out and was able to complete the job within a couple days. Very fair pricing, best communication of any pool service I've worked with. I'm a customer now!
Toya T.
Nov 2020
I was completely satisfied with the services rendered. Very professional and knowledgeable in regards to all pool issues. I asked questions and he was honest and efficient with responses. I look forward to doing business with Caribbean Dream Pools in the seasons to come!!!!
Andres S.
Nov 2020
The project was done on a good timely manner and turned out good
Ritesh B.
Sep 2020
Very professional and great quality workmanship.
Mohsen S.
Aug 2020
He was very professional and excellent.
Chris B.
Aug 2020
Itâ s unfortunate to feel the need to come on and voice my experience. We were looking for a pool company for the long run that could open and close our pool every year. We found Julian on Home Advisors and were happy that we were able to get an appointment quickly to close our pool. The closing went well and the job appeared to be done nicely. So far, so good. While at our house, Julian recommended getting plugs for our pool jets, which we did not have. He told us he could order them and would be back to install. We agreed and paid him the money for the closing and also for him to order the plugs. This is where the problem arises. The order took longer than expected. Not a big deal but would have been nice to be informed of the delays. There was no communication unless we asked, which we did numerous times. Everyones time is valuable and while I understand that situations arise, the lack of communication and not showing up for scheduled appointments is extremely unprofessional. Once the plugs finally came in, we were told that Julian would be by to install them. We were given two different days that he would be here, neither of which he showed or communicated. He has now stopped responding to our phone calls and text messages. Basically, we paid him for plugs that we have not received. This is theft. Be very wary of paying for any materials or products that he does not have on hand because it is a possibility you will never see them.
Response from Caribbean Dream Pools
"I tried to get ahold of you, but it seems like you changed your phone number and I did not update it in our system please reach out to me thank you"
Nancy G.
Jul 2020
Good intentions but not a man of his word. They only dug a hole next to the pool house and made a mess of the latticework on the pool house. Constant excuses saying when they were coming to do the job. The owner offered to refund the deposit paid but never did even though he promised many times. Very stressful and disappointing.
Response from Caribbean Dream Pools
"Just so people know ! This is not a vinyl liner replacement it is and old pool which has shifted and has sunken down on one side !!!!I spent $1000 in man hours on your job , I opened your 20x50 pool with spa . Sent men to dig the hole necessary for the leak search I tell you it?s going to cost this amount ! All of a sudden it?s fixed by another company , I send guys to fill the hole and put back the lattice you only have me half of the deposit I required which was a thousand dollars you gave me 500 and then you want to give you back the money OR ELSE ! I offered half cause at the least I did open your enormous pool but you used me and my good"
Luis B.
Jun 2020
At 1st they seem like they care, once they get your money forget about it.
Response from Caribbean Dream Pools
"This customer's job was completed a while ago and yes there are issues this year with getting products and parts so yes there were appointments that were canceled and missed, but when his pump went bad I got him a new one ASAP and replaced it. The problem here is that he believes he owns me and he is the only customer I have. So that is the story are we perfect NO ARE on time sometimes not! But we call! Are we all going through hell this spring? YES WE ARE!"
Cherilyn Q.
Jun 2020
They were responsive at first contact, but less so after hiring them to do the job. Though they did come on time the day they promised to do the installation, the work got unexpectedly delayed and the total completion of the job took longer than it should have. They are friendly and courteous, honest and seemingly quality with the work they do (when they get to it), but customer service/responsiveness could use some improvement.
Roger L.
Jun 2020
The biggest issue is scheduled dates were not kept. When they changed I was not notified until I followed up. Eventually, I could not get any date for the small work that was needed. I would rather just have someone say upfront they cannot do the work because they are too busy. Pricing for opening a pool is better than other companies. Power and acid wash was high based on estimates online I saw based on pool size. I found out the second skimmer is not working which was not caught as part of the pool opening process. And I could not get a reply as to when they could come back to look at it.
Eugene P.
May 2020
They were timely, had good communication but workers were not particularly knowledgeable about the pool system and troubleshooting minor issues
Response from Caribbean Dream Pools
"Hello , the men who opened your pool are good hardworking men they know how to open pools and close them there are certain times that their knowledge lacks a bit , but that doesn't mean they cannot do their jobs , because they have me to guide them when their knowledge lacks a bit , if you have any questions about your pool system you can contact me at any time and I will explain anything to you and help you with any issues thank you for choosing our company Julian SantAna owner"
Jeff D.
May 2020
The staff and owner super super nice. They did clean work and took the time to answear all questions i had. I would hire them again if i needed to
Jim B.
May 2020
The owner was a great man. Good price and professional
Thomas T.
May 2020
Excellent service ! Excellent work ! I ve had pools over 30 years and never had amazing service like this. Don t hesitate to call Caribbean pools. Julian and his crew are the best! And he actually answers the phone!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Caribbean Dream Pools is currently rated 3.6 overall out of 5.
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed
Caribbean Dream Pools accepts the following forms of payment: CreditCard
Yes, Caribbean Dream Pools offers free project estimates.
No, Caribbean Dream Pools does not offer eco-friendly accreditations.
No, Caribbean Dream Pools does not offer emergency services.
No, Caribbean Dream Pools does not offer warranties.