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1 Year In Business

Company Details

Hours

  • Mon: 7:00 AM - 6:00 PM
  • Tue: 7:00 AM - 6:00 PM
  • Wed: 7:00 AM - 6:00 PM
  • Thu: 7:00 AM - 6:00 PM
  • Fri: 7:00 AM - 6:00 PM
  • Sat: 9:00 AM - 4:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Pools
  • Renovations
  • Automation
  • Pool service
  • Pool refurbishment
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.1
20 Verified Reviews
  • 5
    13
  • 4
    4
  • 3
    0
  • 2
    1
  • 1
    2

Highly rated for

Showing 1-10 of 20 reviews Showing 0 reviews
5.0 Kevin M. Fanwood, NJ
12/15/2020

Called me within an hour of my request going out and was able to complete the job within a couple days. Very fair pricing, best communication of any pool service I've worked with. I'm a customer now!

5.0 Toya T. Rahway, NJ
11/21/2020

I was completely satisfied with the services rendered. Very professional and knowledgeable in regards to all pool issues. I asked questions and he was honest and efficient with responses. I look forward to doing business with Caribbean Dream Pools in the seasons to come!!!!

4.5 Andres S. Lyndhurst, NJ
11/11/2020

The project was done on a good timely manner and turned out good

5.0 Ritesh B. Secaucus, NJ
9/2/2020

Very professional and great quality workmanship.

5.0 Mohsen S. Ridgefield, NJ
8/28/2020

He was very professional and excellent.

2.0 Chris B. Wayne, NJ
8/26/2020

Itâ s unfortunate to feel the need to come on and voice my experience. We were looking for a pool company for the long run that could open and close our pool every year. We found Julian on Home Advisors and were happy that we were able to get an appointment quickly to close our pool. The closing went well and the job appeared to be done nicely. So far, so good. While at our house, Julian recommended getting plugs for our pool jets, which we did not have. He told us he could order them and would be back to install. We agreed and paid him the money for the closing and also for him to order the plugs. This is where the problem arises. The order took longer than expected. Not a big deal but would have been nice to be informed of the delays. There was no communication unless we asked, which we did numerous times. Everyones time is valuable and while I understand that situations arise, the lack of communication and not showing up for scheduled appointments is extremely unprofessional. Once the plugs finally came in, we were told that Julian would be by to install them. We were given two different days that he would be here, neither of which he showed or communicated. He has now stopped responding to our phone calls and text messages. Basically, we paid him for plugs that we have not received. This is theft. Be very wary of paying for any materials or products that he does not have on hand because it is a possibility you will never see them.

Response from Company:

I tried to get ahold of you, but it seems like you changed your phone number and I did not update it in our system please reach out to me thank you

0.50 Nancy G. Plainfield, NJ
7/29/2020

Good intentions but not a man of his word. They only dug a hole next to the pool house and made a mess of the latticework on the pool house. Constant excuses saying when they were coming to do the job. The owner offered to refund the deposit paid but never did even though he promised many times. Very stressful and disappointing.

Response from Company:

Just so people know ! This is not a vinyl liner replacement it is and old pool which has shifted and has sunken down on one side !!!!I spent $1000 in man hours on your job , I opened your 20x50 pool with spa . Sent men to dig the hole necessary for the leak search I tell you it?s going to cost this amount ! All of a sudden it?s fixed by another company , I send guys to fill the hole and put back the lattice you only have me half of the deposit I required which was a thousand dollars you gave me 500 and then you want to give you back the money OR ELSE ! I offered half cause at the least I did open your enormous pool but you used me and my good

0.50 Luis B. Brooklyn, NY
6/20/2020

At 1st they seem like they care, once they get your money forget about it.

Response from Company:

This customer's job was completed a while ago and yes there are issues this year with getting products and parts so yes there were appointments that were canceled and missed, but when his pump went bad I got him a new one ASAP and replaced it. The problem here is that he believes he owns me and he is the only customer I have. So that is the story are we perfect NO ARE on time sometimes not! But we call! Are we all going through hell this spring? YES WE ARE!

3.5 Joe Q. Bloomfield, NJ
6/4/2020

They were responsive at first contact, but less so after hiring them to do the job. Though they did come on time the day they promised to do the installation, the work got unexpectedly delayed and the total completion of the job took longer than it should have. They are friendly and courteous, honest and seemingly quality with the work they do (when they get to it), but customer service/responsiveness could use some improvement.

3.5 Roger L. Caldwell, NJ
6/3/2020

The biggest issue is scheduled dates were not kept. When they changed I was not notified until I followed up. Eventually, I could not get any date for the small work that was needed. I would rather just have someone say upfront they cannot do the work because they are too busy. Pricing for opening a pool is better than other companies. Power and acid wash was high based on estimates online I saw based on pool size. I found out the second skimmer is not working which was not caught as part of the pool opening process. And I could not get a reply as to when they could come back to look at it.

Showing 1-10 of 20 results Showing 0 of 0 results
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Caribbean Dream Pools

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