Carpet Store

As always, they arrived when scheduled and got the job done in a reasonable amount of time. They left me the extra carpet but, unfortunately, did not leave the extra padding.

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We wanted to finish the lower level of our tri-level, including vinyl flooring in a large laundry room, wide hallway area, and a bathroom; and carpeting in a large family room.  Salesperson Tim got an idea of the level of quality, style and price point we were looking for.  He was able to provide a very large "remnant" of beautiful, quality vinyl flooring at a very, verrrrrry good price.  The installation of that took all day by one man.  He did a wonderful job prepping the floor and and took meticulous care with the installation.  <br /> The price of the medium-high quality carpeting/pad/installation we chose was good, better than two other popular/highly-rated stores we checked out.  I think the price of the carpet/pad was a bit higher than elsewhere, but the installation was less expensive.  Or was it the other way around?  Whatever...overall, it was better than others'.  The two-man installation crew took just a half day to remove a large piece of non-wall-to-wall carpeting we threw down 22 years ago and to install the padding/carpeting.  Plus, they took the old carpet with them! <br /> Everything looks beautiful.  The only hiccup we encountered was that when the carpet installation date rolled around, we weren't told until we called that morning that the carpet hadn't come in.  Had to re-schedule for a week later.  Hence, the "B" rating for punctuality.  Otherwise, they showed up when they said they would. <br /> Overall, we are very pleased and would indeed do business with them again. <br />

I dreaded shopping for carpet for my bedrooms.  The experience was painless.  The salesperson listened to our concerns, likes and dislikes and then showed us some samples.  We were able to choose something quickly and we were out the door in less than an hour.  The carpet was installed within the week and we've been happy with how it looks and how it has held up/  I wish I hadn't waited so long to take care of this. <br />

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unknown

Very prompt, courteous, clean, and quality installation <br />

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That went well.

Carpet Store did a good job. Everything is fine. I don't think they are expensive.

I worked with Jessica at the Beavercreek location. I had very little time to choose, order, and schedule an install before we moved in and Jessica handled every detail for me. She helped me find the appropriate product for my needs and budget and scheduled the install for the exact day I needed (only two weeks out from when I ordered). The installers were professional, timely, and very good at their jobs! We are thrilled with the final outcome and will definitely return to the Beavercreek Carpet Store for all our future flooring needs. <br />

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They salesman was very helpful in explaining the different types of carpet, durability, value, etc.  We scheduled and installation and they had two installers at the house on the day we scheduled.  They installed the carpet in one day.  We are very pleased with the experience.  We got excellent carpet (20 year warranty) for an excellent price.  We gladly recommend The Carpet Store based on our experience. <br />

We shopped around quite a bit and kept coming back to the Carpet Store in Beavercreek (their main location is in Centerville).  The selection, quality and customer service kept us coming back.  We actually had them come out in December 2012 and again in February 2013 and both times the entire process was great.  We worked with Joanie(sp?) who knows her stuff.  Loved how direct she was and that she makes sure you know pros/cons re quality of carpet for your specific needs.  Since we were selling our house she knew we didn't want to spend a ton of money but needed something that looked great that would be a bonus to the sale of the house.  We had the same installers each time and they showed up around 10am and worked non-stop (not even sure if they ate lunch).  They were very pleasant and again knew what they were doing.  Would recommend this company - just a nice, hardworking group of people. <br />

The carpet was installed over a two-day period. The installers were professional and polite. The work was done well and the installers answered any questions we had and were very accommodating.They were always on time and cleaned up whatever mess caused by the installation. The carpet was lovely and we are satisfied. <br />

We originally went to the Carpet Store for a price comparison of an engineered wood sample we liked from Bockrath. The Carpet Store did not carry that particular product, but got a quote for a special order - which ended up being $5/ sq. ft. cheaper than the price offered at Bockrath. The installation was also cheaper. Bob came out and measured as scheduled and did some extra measuring for us for a future purchase. They promised two weeks for the order, and it came in 2 weeks and it was installed as scheduled. It was installed very quickly - only took the guys 3 hours or so to do the whole thing. <br /> We haven't moved the furniture into the room yet, as we are still painting, but we have noticed a few small d**** in the wood already. It seems odd because we haven't used the room. So, we're a little hesitant about the quality and as to why there are dents already, but time will tell, I suppose. It was supposed to be high quality, and we certainly paid a high-quality price! That would be my only minor complaint at this point, though. <br /> We are planning to finish covering our entire bottom floor in the same wood, and will likely use the carpet store again. <br />

Don does a great job. I would highly recommend them.

They were very helpful.  Their price was fair.  I would rate them highly.  I would use them again in the future.

When we went in the Carpet Store on a Saturday morning, there was only one person working.  She was polite and professional. We explained that we needed to replace worn carpeting in the house because we are putting the house up for sale.  She was very helpful in matching a floor tile we had picked out for an adjacent floor and she didn't try to steer us to the really expensive carpets. We chose a neutral mid-grade carpet. She also didn't try to sell us anything else we weren't looking for.  Priceless in a sales person. They do contract out the installation, I think.  The men who did the installation were also polite and professional. They got right to work and I don't think they took a break (or if they did, one kept working while the other took the break). They cleaned up after themselves. All we had to do was move our stuff back into the rooms.  We are quite satisfied with our experience.

Two men brought the carpet in and they got right to work. They were both very pleasant and very professional. The carpet was laid in one piece clear to the back bedroom. That room was laid seperately. They took great care to be careful of the walls, baseboards and doors. They removed all the doors of the rooms getting the carpet and carefully stacked them against a wall in the dining room. We had had new hardwood flooring laid in the dining room and the third bedroom and they were very careful not to scratch it and carefully butted the carpeting up to them. They laid new tack strips as well.  When they completed the installation, they replaced all the doors and vacumed all the rooms that had the new carpet before they left. They had been careful not to track anything across the new carpet from the outside when they had to go out to their truck. <br /> My mom and I were very happy with the results and would not hesitate to buy carpet there again. In fact we recommended them to our neighbor who then ordered carpet from them as well and was very pleased with the results.

Ron was very helpful during our first visit to the showroom quickly helping us narrow down the possible choices of carpet and bathroom lineoleum. He provided adequate samples and arranaged a convenient time to come and measure. We provided our choices when he came to measure and the rest of the transaction and negotiation was done over the phone. The lineoleum installation people arrive on the appointed day at 10 am and completed their work within about an hour. The carpet installation crew was scheduled a week later as the carpet takes about 2 weeks to get in if you have to order it, they also arrive on the appointed day at 10 am and completed the installation in about 5 hours. We are very happy with the quality of installation and with the quality of the lineoleum and carpet. They were very competitive on the lineoleum price and installation and just slightly higher than our other bids on the carpet and installation but we felt they were worth the few hundred dollars extra based on their quality ratings on Angie's list and with the better business bureau.

After going to several local carpet chains and getting estimates for over $4000 for a 850 feet of low grade carpet and modest pad and installation I decided to come to Angie's list. I found The Carpet Store and decided to go and take a look. The business from the outside is unimpressive- a warehouse looking place and inside not fancy at all, but based on the reviews I decided I had to give them a try. Aaron, my salesman greated me and discussed my needs with me. Turns out I got a high grade carpet with a premium pad for just of $3000! and that included installation. Aaron let me take lots of samples home and was very kind when I brought my friend into the store to help me select a color. But the best part - my concrete floors had to be repaired before they carpet went down and the Carpet Store and their installers (not contracted out) worked with my concrete guys so that my furniture only had to be moved once and I was able to continue to work from home during the installation. The installation guys were very kind, did a great job, and most importantly treated my cat like the wonder kitty he is. Not only did I save a ton of money but I would not have asked for a better experience.

I did not like the wood samples that they brought up however I felt that their prices for carpet were a little bit too high.

The experience had its' highs and lows. By the end of the negotiation on the pricing for the purchase and installation of the carpet, I was pretty happy. The installation came and the team that came to install had to postpone due to the temperature of the carpet and condo on the 1st day, the second day half the team had to leave to take care of a different job. The baseboard was scuffed up by the tucking tools used to install the carpet, most of which was remedied before the installation was fully completed. There were significant height gaps between the bottom of the baseboard and top of the carpet in certain areas along the walls due to the purchase of the lower pile carpet. One concern I had was that I received no notification from the installers or options of how to fix this as they clearly noticed it during the installation. Once the carpet was down the only option I had was to install quarter round to cover the gap, pay to have the baseboards lowered, or just leave it as is. I would have liked to have been provided with more options, even if they would have been at cost, to get a better outcome. Instead, they just finished the job as is and blamed it on the concrete and lower pile carpet. As any customer, I didn't want excuses, just proposed solutions to the problem. Again, I would have been willing to pay to get it done to my satisfaction the first time around. Unfortunately this wasn't the outcome. I can't really blame the gaps on the installers, just wish they had made me more aware during the quote about the baseboard height.

They did a great job at a reasonable price. (I comparison shopped before picking a supplier/installer.)