Carroll Brothers Grading

"Sir- I regret that there was a mistake, and we tried at our own expense to fix it. You were consistently angry and used offensive language at me. We made no attempt to collect the remainder of the balance before we returned to fix the 2 errors which were only a very small portion of the over all job. The areas in question were not clearly discussed as a part of the scope. But, I still offered to fix it at my expense before the balance was paid. I made a mistake and did not have my employee check with me before he left the site and do a walk through with you prior to moving to equipment off site. Hauling machinery is very costly. It was my mistake. I offered to fix it. I am sorry that it was not to your standard. We would have been onsite today to fix this error at no additional charge had it been agreeable by the customer."