Well, I have much to say about my experience with Cedar Park <br /> concrete. Regretfully, this is the first negative review that I have ever <br /> written about a contractor, and I have had abundant experience working with <br /> contractors on projects; several of which were projects that were big and expensive <br /> with delays and unforeseen additional costs, but in the end, the results were <br /> worth the cost and frustration. I wish I could say the same for Cedar Park <br /> Concrete. <br /> The project I am writing about was the replacement of a 25-year-old <br /> cedar deck (about 500 square feet) with a decorative stamped concrete deck and <br /> a limestone fire pit attached to a 9?x9? limestone spa. I checked Angie?s list <br /> for a decorative concrete contractor and found excellent reviews for Cedar Park <br /> Concrete. Consequently, I called the company and arranged to meet with Eddie <br /> Hernandez, the owner. <br /> The initial meeting with Eddie, during the first week of <br /> June, went well. It seemed as though he understood what I wanted and the price <br /> seemed fair; therefore, I agreed to a contract. He told me that the work would start on June <br /> 10th be completed in at least two weeks. The contract actually <br /> stated that the project would start xx June and be completed xx <br /> June; signifying that the work would be completed sometime in June. <br /> Actually, I was delighted that the work of removing the deck <br /> began only a couple of days later on a Saturday. But then the problems began. The young man <br /> who demolished the deck piled the old cedar wood right outside my back <br /> door. He came back the next day, Sunday, <br /> with another man and they removed some of the boards but most of the wood, with <br /> 3 inch nails protruding up, remained. In addition, the twelve 40-lb piers, <br /> which supported the lower section of the cedar deck, had been tossed on the <br /> lawn along with some of the cedar and several bricks. After several days, I <br /> emailed the contractor?s office with my concerns about piers on the lawn and <br /> the wood pile outside the back door and learned that Eddie was out of town for <br /> the week. Apparently, during his absence <br /> the crew stopped working. The fact that there was not a project manager <br /> overseeing the work while he was away was a concern. As a matter of fact, the <br /> only times I met with Eddie after the work began was during the two times he <br /> came by to collect payments. There were other delays but finally on July 2nd <br /> the concrete had been poured, stained and sealed. The concrete deck was <br /> actually very nice, but the landing step was missing. I had paid to have a <br /> landing step poured as part of the concrete project. Although the step was poured <br /> a couple weeks later, it has never been sealed and the outside doggie door <br /> frame above he step was damaged when his crew did the work. <br /> The major problem I had with Cedar Park Concrete was <br /> construction of the limestone fire pit. I wanted a propane fire pit attached to <br /> a limestone spa that I clearly specified at our initial meeting that I wanted <br /> to look like the spa; that is, I wanted the finish of the stone and the grout <br /> color to be the same as the limestone surround on the spa. Eddie assured me <br /> that he could accomplish what I wanted and he also suggested that a limestone <br /> shell attached to the side of the spa would a good way to hide the propane <br /> tank. That seemed like a good idea and I agreed to have that structure included <br /> our contract. <br /> Eddie sent a young man, Santos, to build the fire pit. Santos <br /> also did several odd jobs for Eddie before the concrete was poured. I must say, <br /> I was very impressed with Santos; he work hard and long. He did a good job <br /> preparing the fire pit cinder blocks and installing PVC pipe that would be used <br /> to thread the propane hose from the shell to the fire pan. However, when it <br /> came to actually constructing the limestone, it became obvious that he had very <br /> little masonry knowledge. After the structure was completed, I saw flaws. The <br /> stone was jagged on the edges, the grout lines in the top stones were uneven <br /> and the grout was not the same color as the grout on the spa. At first I <br /> thought it would be an easy fix; I would have Santos round the edges and <br /> replace a couple of the limestone slabs in the top stone. A few days after the <br /> fire pit was finished, I sent a text to Santos and Eddie indicating that I was <br /> not satisfied with the stone finish on the fire pit. Santos never responded and <br /> Eddie requested pictures, which I sent immediately. Meanwhile, as I waited for <br /> Eddie?s response, I asked five longtime neighbors for their opinions of the <br /> fire pit. The nice version of their general comments was the work looked like a <br /> DIY and all of them encouraged me to get a refund. Nonetheless, I still hoped <br /> that the fire pit could be fixed by Eddie?s company. After several days of no <br /> response from Eddie, I sent him another text. He asked for pictures again, which <br /> I immediately sent. After another week, I sent Eddie a message and inquired why <br /> he had not responded to my concerns. I also asked him to come by and look at <br /> the fire pit, I was sure he would understand my disappointment if he actually <br /> saw the work. After many messages to Eddie and several failed meetings, I decided <br /> I needed an expert opinion regarding the fire pit and propane shell. I found a <br /> highly recommended stone mason from Angie?s List and arranged a meeting with Jaye <br /> Stark from Mason Man; a stone mason company. Jaye was a very diplomatic, soft <br /> spoken man. He did not criticize Santos or Eddie, he just pointed out the major <br /> problems with both the propane shell and fire pit stone structures. On top of <br /> the ones I mentioned previously, he pointed out several others problem with both <br /> structures. He indicated that the entire shell structure was poorly built. As <br /> it turns out, Santos had hammered a piece of wood into the spa limestone to <br /> support that side of the shell, which would eventually rot and compromise the <br /> stability of the structure. Jaye pointed out that the grout lines throughout <br /> the limestone pieces in the fire pit and the shell structures were way too wide <br /> and would crack within a year or two. He recommended that the shell be <br /> completely rebuilt and that all of the limestone on the fire pit be removed and <br /> replaced. Subsequently, I relayed this analysis to Eddie and told him that I <br /> wanted a refund for the stone work that Santos did, it was going to cost approximately <br /> $3000.00 to fix the defects. Eddie absolutely refused to refund that amount and <br /> he scheduled another appointment to come by and see the problems I had with the <br /> fire pit ? needless to say, he did not show up. I have not heard a word from <br /> him since. I paid Eddie $3, 950.00 for the fire pit and $375.00 for the propane <br /> shell. I paid an additional $300.00 for the fire pan because the fire burner that <br /> Santos supplied was old, rusted and not recommended for the type of fire pit <br /> that I had built (I discovered this from my research). <br /> I had the fire pit and the propane shell replaced by Jaye?s <br /> company and the finished product is beautiful; it is what I initially <br /> envisioned it would look like. <br /> This review is very long, I know. However this is only part <br /> of the story of my experience with Eddie Hernandez ? which has been, in fact, a <br /> nightmare. I started the project in June and it is now October and the work to <br /> date has not been completed. I had been patient with the fire pit issue because <br /> Eddie confided to me that he was dealing with an unfortunate family situation;