Center Termite & Pest Control Inc

My painters found active termites and I called to get treatment. The phone forwarded to another number which only took messages and no one returned my calls. Had to hire another termite company, Tanler, to come out and treat the infestation.

Very efficient, excellent company

I was extremely concerned abot the beehive and other "stuff" I started noticing around my house. I received their number from a neighbor and was told they could help. The phone rep, Cindy was very patient and informative. She scheduled a consult and their technician was able to clear up the bees and ansswer all my questions as well.

We had our house fumigated by Center Termite and Pest Control Inc and they did an extraordinary job. The quality of work was excellent and their customer service was friendly, reliable, and professional. I would recommend their services to anyone in need.

Center Termite is amazing. They are responsive and so friendly to work with !!

At first it was great. I had got the recommendation to spot treat the termites in my residence and my guest house. The tech was informative and helpful. So much so that i recommended them to my my neighbors . Two of them hired them. Within several months I saw the presence of termites in both homes. I notified them and they sent someone who treated the areas again. They didn't give me a plan on how to eridicate them , they just treated the areas that i showed them. When I called again a couple months later, they told me it was just natural swarming even though I found them in the the house. A couple days later I found termite droppings and called them again. Instead of giving me a plan to fix this problem , they just treated the areas again. Finally I did a kitchen renovation in January and found a live infestation and wood rafter damage. Fortunately most of the damaged wood was removed during demo but I saw live termites coming out of the floor. These appeared to be subterranean termites. I called them once more and again gave me no plan, just treated underneath the house. A couple weeks later I had new flooring installed. When they took the old shoe molding out more sub termites came out. I gave them 5 Chances to take care of this problem and they never came up with a cohesive plan to eridicate the termites. It appeared to me the techs didn't know how to formulate a plan, They just sprayed where you told them. They sent me a contract for this to have yearly service, I think I'll pass and so should you.

I originally contacted this company in June 2014 for an estimate on termite treatment and repairs, upon finding active termites less than 1 year after purchasing the home. The owner and President of the company, Mark Hernandez, claimed he could resolve the issue without fumigation and then sold me on a annual control service program to extend my warranty on their work performed, which had to be done annually, every October to keep the warranty in place and prevent future termites. Our last "preventative treatment” with them was completed on our home on 10/30/2019 (see paid invoice attached with Mark Hernandez operator number). Upon leaving our home on 10/30/2019, the technician claimed he found no termites, and sprayed for preventative measures only. This was actually what they told us in the previous years visits as well, leading us to believe our home was termite free. Note, I have never been provided with any reports from them after their 2014 work was completed on my home. My realtor contacted them for an escrow clearance certificate as we are selling our home. On 1/11/2020, a new technician from their company, named Andres Garcia, arrived at our property to do the inspection. I would like to mention this is the first time we have ever seen or heard of Andres. All paid invoices and their company website reflects Mark Hernandez as the President of record / field representative. Andres preceded to poke open several areas on our home that showed visible termite damage, he stated that we not only needed to pay him for the re-inspection fee on our property, but also we would need to pay for fumigation and repair services from their company as we have active termites. He said we would need to pay for everything, and that nothing was covered under our yearly control agreement (that had never lapsed since the original work they performed on our home in 2014). He would not disclose the cost of repairs. Also, the areas he pointed out were the same areas that his company treated and repaired the wood in 2014. When questioned on why the last technician on 10/30/2019 didn't find termites or wood damage (and actually confirmed no termites found), and why there is now such a discrepancy a little over 2 months later, he was unable to answer and started to become aggressive and demeaning with me, while I was holding my newborn son. With my husband now on the phone, as I was starting to become very uncomfortable with Andres behavior, we literally had to force him off of our property by advising we would call the police, even though he was insisting I pay him additional monies for his inspection before leaving. He also claimed he is the "new Mark" and that Mark and Tara Hernandez are living in Colorado now, and managing afar. Upon calling his office to speak to Mark Hernandez (President) or Tara Hernandez (CFO), we were then told by Natalie and Cindy Garcia separately, that Mark and Tara are no longer the owners. Cindy then stated that herself and her husband, Andres Garcia, have been the new owners for the last 2 years. This is conflicting with current and past years invoices I received from this company, which list Mark Hernandez as the owner with a license number of OPR11652. I asked Cindy Garcia why their information has not been updated with the California Secretary of State, and she told me that "it is a private matter and not of your concern regarding your termite issue." She said it was correct with the state's Pest Control Board, which was all she seemed to be concerned with. After further research with the state, Mark's operator license is not valid. Their company website also listed invalid owner information (screenshot attached before they scrambled to update after my call to them on this). Their business filings with the Secretary of State for California clearly list Mark and Tara Hernandez as the primary owners. There have been no Statement of Info changes (last filing attached from 10/29/2019). Their office refused to provide the owner contact info. To summarize, they are dishonest, their work is substandard, they are defrauding consumers, along with using misleading advertising practices (including upsetting), and conducting owner/operator misrepresentation on inspections as well as work performed on homes.

We called Center to come and inspect, and possibly treat, an overhead supporting beam for termites. We had termite droppings directly underneath the beam for two days and were concerned there might be termites. Andres arrived, right on time, after a call from the office letting us know the inspector would be arriving in a few minutes. He was very nice, personable, very knowledgeable, and got straight to work with his examination of the beam. He brought his tall ladder in, and was very diligent about not getting anything dirty. He inspected the entire beam (which was more than the droppings area) and determined that most likely we did NOT have live termites. The inspection was free. He explained in great detail about the termite life cycle (at my behest). We asked about some spots on the beam and he offered to clean them off, since he had his ladder out! How nice was that???? We were very impressed by this man's manner and professionality. If we ever need termite control in the future, we will most certainly be calling Center.

They are very professional, courteous and accommodating. I will highly recommend them.

They were incredibly quick to respond - explained what I needed to do. I highly recommend this company with no reservations!

The assessment was thorough and exact. Frank was patient and re-explained the situation and proposed work, as well as answered all of my questions, until I was very clear about what was proposed, why and how. The trim and fascia boards that were being replaced were painted (I provided the paint) before put into place. The result? Great!

The service man took pictures of the ants but they were shriveled up because I had used insect control on them. I asked him if he every saw any of these ants before, but he said he has not seen them. They were tiny red ants and were after dead bugs. He will return again in 2 months and in 6 months.

Manuel sprayed for termites and treated 2 places where they were found. He is so nice and professional!! Second time I used them A +

We've been customers of Center Termite for a few years and we've maintained an annual contract with them for termite control. The inspectors have always been friendly and courteous, but the actual treatment has been questionable and the "front desk" is problematic. As to the termite treatment, it's hard to tell how effective it is. What we do know is that when we go into the garage or the attic or other areas they've treated, their chemicals have streaked the vertical surfaces, leaving an unsightly residue which I always have to remove a few days later. I thought a professional service would have a less conspicuous treatment that wouldn't leave visible residue. But we've just shrugged it off for years. We recently asked them to treat an ant infestation in our kitchen. We had to wait two weeks for an appointment (standard with them) and have recently discovered there are some outfits that will send someone within a day or two. We were also told that to treat the interior, we'd have to remove food and pets for a few hours. This is not practical for us, so they said they could just treat the exterior and under the house, and it should be perfectly effective. We agreed to this. After two weeks, the inspector came and treated. The cost was $143. However, the ants stuck around. We kept waiting, thinking maybe it would take a while for the treatment to take effect, all the while debating when it was time to call Center and tell them it was still a problem. After four weeks, we realized the ants weren't going away, and now they were in our food in the pantry. On Monday, July 30, I called Center to ask for another appointment, assuming we were still under warranty. That's when I learned the work carried a 1-month warranty and since it was done on June 28, and I was calling on July 30, the warranty had expired and we'd have to pay for the repeat service (and they could send someone out in two weeks)! Yes, I'm sure this is all in the small print, and that technically they are right, but the line that really annoyed me was when the young woman said, "Even if we wanted to do it under warranty, the 'system' won't let us." I hate when human beings tell you that their computer or their "system" won't allow them to do what's right. I asked to speak with her supervisor, who held the position that the warranty expired two days earlier (over the weekend), and she repeated the talking point about how their "system" wouldn't allow them to make an exception. I said, "Well, since your system is obviously the boss of you, can I please speak with your system?" She said that she was the one who made the decisions. I replied that she had just said her system wouldn't let her do it, so doesn't that make "the system" the real decision maker? This was all leading nowhere, of course, so I gave up, and said I wanted to cancel the remainder of our annual termite contract and receive a pro-rated refund for the time left on the contract. But we had purchased the renewal on March 7 and it carries until next March and they don't do pro-rated refunds for cancelled contracts. I guess the "system" won't allow it. So we are now researching a new termite/pest control that is not a slave to their system. A lot of places pass themselves as mom-and-pop, family owned businesses, but when human beings can't (or won't) make reasonable decisions on behalf of long term customers, and choose to blame it on technology, Game Over. Center Termite is canceled.

Andres was a delightful man. He was knowledgeable, courteous and polite. He inspected the whole house for free( over an hour and a half). He suggested spraying and cutting out sections of the wood that were damaged. He quoted me $725 and gave me a $100 discount from Angie’s list. His worker showed up on time and worked nonstop for 4 hours to complete the job. He was precise, clean and hardworking. I would use this service again. I must also add that the office staff are friendly, concerned and on top of the whole process. Don’t hesitate to use them.

required remediation in attic and some wall areas

Great. Very professional.

Excellent, professional

Very punctual. Time was taken to explain the procedures, products used. Very satisfied.

This company is the best! Have used them before and have found them to be professional and the work they do is great.

I have them coming in a couple of weeks for the annual termite inspection.

They did a great job and used environmentally safe treatments.

Center staff was amazing support. Center repairs were well done and timely. The subcontractor that Center uses for fumigation was satisfactory.

We called and got an appointment for inspection immediately. Andres came out right during the appointment window, inspected the premises for about an hour, and explained all the termite evidence to me. Most pest control companies do not have anyone to do the woodwork and I was happy to not have to arrange for a separate handyman. Andres sent an email estimate and also a mailed estimate. We arranged spraying of the two small attic spaces, remediation of the wood on the balcony and some of the house siding, and requested spraying the interior for silverfish which they included at no extra charge. We were also given a 10% discount as Angies List customers! The crew came out right on time and the work was done within three hours. My only minor quibble is that, although I appreciated having them do the woodwork, the finishing paint was not done all that carefully. Other than that, though, good job.

It went well.