Chicago Water Pros

Initially, Chicago Water Pros was fantastic. Mark installed a drinking water filtration system and did a wonderful job. He was efficient, fair and great to work with. He even came out and changed the filters a year later. I couldn't have been happier. But after we had had the filtration system for two years, the pump would no longer fill with water. We were unable to get drinking water from it. The product was under warranty so I emailed Chicago Water Pros and got no response. I emailed twice more with no response. I then called the company and explained the problem and was told that I would get a return call. No one ever called me back. I continued to call- four times in total and each time I was told that Mark was away from his desk but that he would call me back. No call back ever happened. The last time I called, I calmly stated my problem and my frustration in not receiving a follow up call. I asked if they had a recommendation for another water filtration company that could help, as Chicago Water Pros must be very busy. The woman apologized profusely and said that she would mark my call as urgent. Yet I still did not get a call back. I ended up spending a lot of time calling around to various water filtration companies before I found someone that said they could come to look at the problem. Because they are not the company who installed the system, I cannot use the warranty and have to pay the full amount. This is not ideal but I would like to have clean drinking water in my house ASAP so have agreed to it. I'm sorry that Chicago Water Pros was too busy to even return a phone call. At this point, I wonder if they are a legitimate company; one who is able to fulfill product warranties and do their job.

There was a delay in removing the water softener due to Covid but after 4 months in hiring a handyman, it was resolved and they came out to recheck the softener to make sure it was working properly. Excellent water softener and free service on it for two years.

My experience with Chicago Water Pros has been nothing short of awful. I hired Mark and his team from Chicago Water Pros to install a chlorination system in my home for the purpose of cleaning my water. His job was to install the system and return to test the water. I checked his references online and everything seemed to be in order so I hired them. What happened next was a poor installation that required 3 return trips due to their installer installing a flow switch backwards and my basement beginning to flood from shoddy workmanship. Additionally, there have been 3 appointments made by Mark that have resulted in no shows. When I confronted Mark about the wasted time from this installation, he offered me $500 for my trouble which he never paid. He also never showed up for the appointment to test my water quality as promised and quit taking my phone calls. Additionally, several of the devices he installed are still leaking. I would not trust Mark or his company.

Very Pleased! Mark was very helpful and is to return to test our water. We had him install a water softener and last minute added an iron breaker as well... Installation went very smoothly! Highly recommend... Ursula

Mark did a great job.

Excellent! The owner was great and super informative! Felt like he took the time to find the best product for my family and I. Would definitely use again and recommend to others.

No problems

Very well. They did an excellent job and were actually the lowest of the 3 bids I got!

Checked everything and found I had missed turning on a valve the last time I serviced it.

Chicago Water Pros was fantastic. Mark was super responsive and accommodating to my needs. He gave us all of the information that we needed to make an informed decision and was upfront and honest. He installed exactly what we were looking for in the kitchen for our drinking water at a great price. The system has been ideal for us. I would recommend Mark and Chicago Water Pros to anyone.

Mark was outstanding! He diagnosed the problem based on our conversation and photos I texted to him. He arrived promptly with the required part and fixed the problem. Mark was professional, personable, thorough, and responsive. He truly showed he cared about resolving the issue and about our satisfaction. We will recommend him and definitely call him again when we need help.

It took research & creativity to solve our water softener problem. Was told by 3 plumbers it could not be accomplished w/o installing in the dining room! Water Pros found a compact unit that was installed in my kitchen & has been working beautifully!

We received a review and estimate when promised. The work was completed shortly after acceptance of the estimate. Work was done neatly and quickly.

After learning about the lead dangers in Chicago water, I decided to install a reverse osmosis system for my kitchen sink. I found Chicago Water Pros through a friend. They offered competitive pricing, were on time, great to work with and did an excellent job with the installation. I love the way the faucet looks, how the water tastes and feel much better knowing that there is now water that I can trust in my house. I would highly recommend them to anyone.

I have been extremely satisfied with Chicago Water Pros. Mark and his team are very knowledgeable and professional. He is very responsive and it is obvious how he values his clients. I have already recommended them to my neighbors and they have had an equally positive experience. Thank you Chicago Water Pros!

Mark and his team have been a pleasure to work with over the years. Chicago Water Pros has performed exceptional service on my current and previous homes. Mark is always responsive, knowledgeable and professional. They came in and installed a water softener system for my whole home and a water filtration system for the kitchen sink. Chicago Water Pros crew is very courteous and clean, they ask permission, explain the process and even wear little foot protectors when entering my home. They had the items installed in 1 day, the results were instantious, the tap water became enjoyable not just drinkable. And the water is much softer making the showers more pleasurable and easier to keep clean. We have marble in our master and the water in our area has many minerals that will stain the stone if not treated. I highly recommend CWP Mark and his team for all water filtration needs.

I hired Chicago WaterPros to install a whole house water filtration system in my home. While installing a reverse osmosis connection under the kitchen sink, they damaged the connection to the dishwasher. When I hired a plumber to repair the dishwasher he advised me the supposed whole house water filtration system was not connected to the whole house, it was not connected to the cold water in the kitchen and the guest bathroom (both rooms on the first floor). I had a second plumber verify that this was the case. Both plumbers were able to discern this upon first sight of the system connection, in less than 5 minutes. Both advised it is not possible to mistakenly miss the cold water connections and that the installer absolutely would have known they did not connect the cold water to the filtration system. In addition to the improper connection, the installer caused damage to the sink cabinetry, the dishwasher and drilled into the foundation piles of my home.

Excellent service. The technician was on time, very polite & took the time explain some features of the softener that were very helpful.

Great service! Mark took his time to find the problem and explained everything very well! Part had to be ordered, he had our unit fixed within a day!! Quality work and great service...would highly recommend and we will definitely call when we need service again!!

He did every thing possible, including unclogging a line. He could not get it running. I need to call the manufacture as it may still be under warranty but it is defective. He offered to come back and put in a part for free if they can provide something

No complaints

Fantastic. Mark was great and his follow up equally as good.

ended up buying new water softener

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Mark did a nice job explaining things