Mels Water

They did a great job. I had this done months ago, but forgot to put in the review. CIMS is affordable and the staff are great!

Absolute 5 star customer satisfaction!!! I called CIMS about an urgent repair. Chris promptly returned my call. He was able to accommodate my work schedule and get me an appointment the same day. Matt showed up at the exact time of appointment. He troubleshot the problem down to the exact component of failure and completed the repair in less than an hour. Their prices are very fair and you can tell they genuinely care about their customer's needs. I would totally recommend CIMS to family and friends.

My husband and I have resided in LeRoy Township since 2015. When we purchased our home we were told that we had a low performing well with iron issues. We contacted Chris Petrovic with CIMS Water Solutions in 2019 looking to replace a water softener system from home depot. We were sold a water system for over $4,000 which included a water osmosis system. Prior to installation my husband and I informed Pentair installers that our well was a “low performing well” and had concerns about how the equipment would function after they indicated the systems would run more water when the system would regenerate - they indicated that there would not be any issues. From 2015-2019 prior to installation we had maybe run out of water once. After having this system installed, we have run out of water very frequently. When Pentair technicians were contacted they indicated that it was our “bad water” causing the issues not the system that was installed offering no remedies to fix the issues we have experienced since installing. We had also had the well fracked in the summer of 2020 hoping to resolve water supply issues. Since that time, the water has been very salty and we have not been able to drink the water even with the osmosis system that we paid extra for. Pentair technicians have been unhelpful in resolving issues and have offered no reasonable solutions to a water system that is practically less than a year old. We have paid out of pocket in full over $4,200 and have been resorting to bottled water once again for every household use except for showering which is also an issue as the water is currently destroying my hair. Even boiled water cannot be used as the food tastes excessively salty after draining. I should have been wary about doing business with a company who took over a month just to come back and test the water after the unit was installed. Despite numerous phone calls and reminders they made it clear that they would test the water when it was convenient for them. When you're using water for everything you want assurance that the water is actually being treated properly. I would strongly not recommend this company to any person looking to remedy their well water issues especially in the Chardon area as they clearly do not understand the water issues of residents. All this company clearly cares about is money in their pocket regardless of the satisfaction of their customers. Chris Petrovic, also indicated that he would resolve any issues if we would happen to be unhappy with the product, who at this point has stopped responding to phone calls and text messages from my husband indicating that the system currently is inoperable.

Great guy. Very personable. I felt as though he truly cared about the job he was doing.

Fixed everything correctly and didnâ t over charge or try to sell me a whole new system

I asked for a copy of the bill 3 times and never got it.

Chris is very professional and knows his business very well. He is very easy to work with. He is very responsive & prompt!!

very respectful and neat. I have brand new wood floors and they were very careful.

Chris and Matt installed a water filtration, conditioner, and uv light system for us. They were prompt, knowledgeable and professional. They inadvertently broke a part of the uv filter at the first visit, which they ordered and replaced as soon as possible at their expense. Whenever we had questions about the system, Chris took the time to answer them. We highly recommend them!

Chris was efficient and very kind. He took his time to make sure the work was done right. Excellent customer service was provided.

Fast response. Excellent installation of our water softener. Very knowledgeable and friendly. Would highly recommend.

Chris explained the system options in detail and was prompt in answering questions if I left a message or email. The installation by Matt was on-time, neat and clean. He took time to explain how the system worked. Professional, friendly and competent at every step. Highly recommend CIMS.

very helpful and quick, explained everything

I hired Chris and called his to ask simple questions, I'm 80 yrs old and have had water systems in the past. When I spoke with Chris he was very nasty with me and wants to charge me a service request to come out. The tank is leaking and Chris refuses to come out. The tank was just installed one week agon

Excellent service; very professional; fees were very reasonable Highly recommend

They were wonderful!! My problem is fixed and it was cheaper than all the other companies

Great Company Truly Professional Work.Would Recomend

Punctual and easy to understand!

Chris is a great representative for the company. I was especially impressed with his awareness of social distancing, using gloves, etc. in this time of Covid-19. He replaced our water softener, explained everything, and was very efficient.