Classic Plumbing Solutions

They did excellent

I have no idea how many visits, appointments, emergency calls for help or just plumbing issues we have had over more than 25 years at two residents. They have always been dependable, punctual and had a great eagerness to provide exceptional service. Recently upgraded a plumbing fixture and it works great. The follow-up calls have been very much appreciated. Being a diamond club member has been well worth the money spent. I don't have any pictures.

Classic Plumbing Solutions was easy to work with and did what they said they would do in a timely manner. They are conscientious and I would recommend them.

Service call went well

Issue: water backed up in laundry room floor and downstairs bathroom commode bubbling noise when two showers were running at the same time. Anthony performed a drain vision procedure determined the possible need to replace pipes due to age, the dirt settling, small roots, grease, soap, garbage disposal, etc. A second test by Jason via drain vision for further analysis. No obstruction however, determined narrowing could continue to be an issue over time. Both Anthony and Jason are very knowledgeable.

Great communication with dispatch to schedule work and notify me of tech’s departure and expected arrival. Jason showed up with his apprentice on time. I explained the work I wanted done and he gave me pricing before beginning work on my 12 year old 80 gallon tank. I asked him to drain the tank, check the heating elements and thermostats and replace the anode rod. He completed the work to my satisfaction and answered all my questions. Should be good for another 5 years.

Received a call that Anthony had finished previous job early and could come early if that suited my schedule. It did and he arrived about one hour before the time window given. After looking at the current installation he explained possible complications due to current toilet installation. Gave estimate if all went well and said if things were not installed using today’s methods (house is 70 years old), it would be a much bigger job and would need to be rescheduled for a full day. Fortunately all was ok when toilet was removed. He left, job completed, twenty minutes after the beginning of the original time window. I am very pleased with the service and work!

It went really well. The company called me to let me know when service man was on his way. He arrived on time. Did a quick inspection and even though my hot water heater is 13 years old he said it’s in good working condition and advised of the pros/cons of having it flushed now. I may be able to get more good years out of it! I think other businesses would have just tried to get me to replace it to get the extra $. Thanks!

Perfect...!!

My water went out on a Thursday morning. I got Classic plumbing off of Angie’s list called them first thing when they opened. They had someone at my house by 11:30 that same day. It was decided that since my water pump was working intermittedly they would start work the next day since it would be an all day job. I was lucky and had water the rest of that day. They came the next day. Amazingly I got a call from the office advising me that they were gathering equipment and would be a half hour later. Never has anyone called me like that when later then expected. They just show up late! The office staff were wonderful. The crew came and worked all day long . This was a job where there were major obstacles and they never gave up. Worked till dark and could not work anymore. I needed not only a water pump but the electric wire to inside box was bad. Impossible to fix that day but were back on Sat morning and put a new wire from pump to inside so I would have water over the weekend. On Monday they were back and worked all day to bury wire and finish the job.They encountered multiple problems because my system was 35 years old. They were so nice and never complained . I thought for the work they did the price was really fair. Worked 2 and a half days. I paid $5450.00. Got new pump new casing new electric boxes switches wire and they worked hard for 2 and one half days. I thought it was more than fair. They gave me discount for Angie’s list which other Plummer companies did not offer. I will need a hot water heater in the future and definitely will get them to do.

I called for an installation of a new dishwasher. I stupidly did not ask how much it would cost. (I figured 300-450.00 I had the dishwasher delivered and was sitting on a pallet in the middle of my kitchen. When Classic Plumbing got there he told me the price was $900.00!!! I had no choice but to proceed. (I really didn't. Old dishwasher stopped completely. This newly delivered dishwasher was sitting in the middle of my kitchen floor. Shame on me for not asking, BUT SHAME ON THEM FOR CHARGING $900.00 to install a dishwasher.

Paid $80 to diagnose Water Pressure Problem. Two Professional Plumbers came out Jason and David said my problem would lead to no water due to a leak in the pipes somewhere or Problem in Well. To Start $2,200 to check the well but if I agreed the same day only $1,200. If not a problem in the well they said it could cost as much as $20,000 in digging up pipe lines. Well I got a second opinion. When Culligan Man Came out at no charge he turned the Bypass Valve on my Filter system and all of the sudden I had perfect water pressure. When I called this Company Classic Plumbing Solutions and Spoke with Lisa about this either Mistake or Scam she told me someone would call me back. A week later still no call back after calling on a daily basis. I say it was a Scam now. Apparently this Christian/Family Business is on Christian when you are giving them your money for their family. My Name is Jerry Russo in Craig County jc17fireman@gmail.com. S

Fixed leak

My kitchen sink disposal was running extremely slow, both sides of sink were filling up. I contacted Classic Plumbing Solutions, they came out the next day, promptly. The technician, Anthony, was professional and knowledgeable. He listened to my concerns and gave his recommendation, the time allowance needed and the cost. He gave a $25 discount for my military service. He completed the job in a timely manner and cleaned up thoroughly. I am pleased with the result, my sink drains like new. Thank you, William Calareso

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Technician Investigated the problem, then told us it would cost $1100 to $1800 to order parts and fix OR $3800 to install a new one. Then charged $150 for service call. We were dumbfounded at the price so called another Plumber for verification. The 2nd Plumber found the problem, fixed it, and charged only $80.00. BTW, the most expensive gas water heater at Lowe's costs $600.00

Do not call this company unless you have DEEP pockets. Classic sent out one plumber who first replaced the trap which was not the problem and did not need to be replaced. He routed down the drain, still could not get it to drain, and told me that the pipes underneath in the basement had to be replaced. He was here approx. 3 hours and I was charged $384. When asked how much that process would cost to replace the pipes (approx 3 feet), he said that he could not estimate the service and someone else would have to come out. He left and the sink still not draining. I called Classic to get someone to come out for an estimate and they did respond. Their estimate for the pipe replacement and labor was $1228 minus 50% off discount for the first service call, a final total of $1053. I then called a second plumbing company in Roanoke (A* rated by BBB) and their estimate was $345 for the same service. Needless to say, I chose the second company who came on time and completed the same job in one hour. I am a senior citizen and felt that I had been ripped off. I did talk with the owner of Classic by phone after the first call about the cost and felt the owner was very rude. Classic's total, counting the first call would have been almost $1400 whereas if I had called the other company first, my total would have been only $345. This is a big difference!

Office staff is great. On first name basis. They are quick to fit you in. Plumbers are very knowledgeable and do honest work. We joined their warranty club so they will fit us in quicker.

very well/prompt/neatly done/much more functional now

Very well. November problems.

Pricing was not competitive on the dishwasher. 3x the cost of having the box store do it. The box store came and did it in an hour. Reason given for substantial cost was insurance coverage. High price given for repair of tub and faucet. Plumber did not properly assess how to access the pipes and therefore quoted a price that would have required hours of labor and tearing out my bathroom - $1340. Once he left, I was able to remove shelfing behing the tub within 15 minutes to expose all of the pipes and to make them easily accessible. I called to ask him to return to look at what needed to be done and if cost would be less. Price was still high and they have yet to return my call. Another plumber came and will be doing the job for $125 whereas this company's plumber proposed a bit over $300. Not impressed at all. A waste of $59 for a visit that resulted in an overpriced bid and nothing done.

fantastic

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The install went fine. ?The installer?was on time,?super-nice and knew his craft. ? BUT I'm really angry over the price charged! ?When I called to make the appointment, I told them it was for a dishwasher installation. ?There was never a price offered. ?(Shame on me for not asking.) ? I didn't worry about at the time, because I had anticipated $300-400.00 When he arrived he looked under the sink and told me that the cheap plastic tubing that came with the house, (he didn't say cheap. I did), would have to be replaced. ?He used other plastic piping. ?He DID tell me the price before starting. ?So I can't fault the installer. ?No one forced me to go ahead. ?But I had this new dishwasher sitting on a pallet in the middle of my kitchen floor, and I had already took the day off from work. The work was flawlessly executed;? Neat, clean, no issues what-so-ever. ?And still happy with it the job. ?Just NOT the price charged. ??There was no reason for that install to be $900.00 So why did I say above that I would use them again? ?Because of the number of positive reviews and overall rating on this site. They also guarantee their work 100% for 2 years! ?? So yes, I will call on them and again. ?But?I will ABSOLUETELY ask the price before booking the appointment!

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