Clean and Green Vancouver

After almost a year working with Clean and Green, our business relationship has been terminated under unfavorable circumstances. <br /> The cleaners who came to our home were consistently pleasant and polite, however seldom punctual (anything less than 30 minutes late was a surprise).  We remained Clean and Green clients for as long as we did because the cleaners usually did a satisfactory job, and we liked having the same team come to our home each time.   <br /> We completed a total remodel of our master bath in early fall of 2015.  The very first time cleaners came to work after the new bathroom was finished, one of them scratched our new custom shower glass.  When I brought it to his attention, he immediately admitted that it was his fault, and promised to fix it.  It must be mentioned that this was not just one scratch, but significant damage over two large panels, so bad that it was recommended that we replace the glass.   <br /> After repeated calls to Clean and Green?s office to speak with Mickey and Steven, I was assured and reassured that the matter would be taken care of quickly and professionally.  At their request, I called a glass company I had previously worked with to get a bid for repair or replacement.  It took six weeks for Clean and Green to attempt to provide a competing bid; that gentleman declined the job because removal of such scratching was not his specialty.  After that, Clean and Green never came forward with another suggested plan of action. <br /> Continued calls and emails to Clean and Green attempting to continue a dialogue were met with (still more) promises to handle the matter professionally and ?make it right.?  By this time, two months had passed, so I imposed a decision deadline so that they might expedite their search for another bid.  They took no notice, and I have not received one returned phone call since.  After that deadline passed, I scheduled and completed repairs as I told them I would. I left unanswered messages detailing the plans long before the work was accomplished. <br /> Repeated attempts to contact Clean and Green regarding their financial responsibility for repair via phone and US Mail have been ignored.  I am overwhelmingly disappointed that a company I trusted to come into my home has turned out to be so unethical and unprofessional.   <br /> Let it resonate with you: Unethical. Unprofessional. Untrustworthy.  If you are looking for a cleaning service, take your business elsewhere. <br />

I don't remember.  It was a long time ago. <br />

They were very good. They came in to do some cleaning for me and I was very pleased with them. There were 2 people who were here for 3 or 4 hours. I have had knee problem and there are things that I can't reach or do, and they were good. They seemed to be efficient, and there were 2  young women. They came and sort of divided the house up, and they were very thorough, personal and friendly. They brought all their own material. They were right on time.

This was the second time the provider came to the house. We just had a baby and needed some extra help to clean the house. We hired them because they said they used only environmentally friendly cleaning products, not the items you get in the store. Well strike one, I checked the cleaning supplies the employees brought: Spic and Span, Ajax, bleach, etc. The house smelled like chemicals after they finished. During email conversations with the owner we were provided a list of cleaning duties the provider would complete. Strike two, the employees who did the work, did not complete the items on the list and when I showed it to them they acted like they had never seen it before. I explained to them that this was the worked hired for but they argued with me again and again. When we tried to call the boss no one answered. The best way to describe the cleaning completed is "hotel clean" where only the surfaces are cleaned, and not that well. Floors that were mopped still had sticky areas and visable dirt. Oven door was never wiped off, rugs were not moved when vacuuming. The employees didnt really use common sense or ask for clarification if they needed a cleaning item (mop, toilet brush, etc). I've listed only a few examples here of the cleaning items over looked. I would not hire them again as they falsely advertised cleaning methods and products used. <br />

unknown

They do excellent work. The tendency is that over time, when you have a cleaner they will degrade as far as the quality of cleaning. This company is very consistent and leave the house so immaculate. I have recommended them to other people. They have the same results.

We purchased this as a gift for an elderly bachelor. Kudos to the cleaners for taking on this daunting task. It turned out great. <br />

The person who cleaned our home was great.  I think her name is Amber.    <br /> She was friendly, detailed and fast.  <br /> My only complaint; I thought I was buying 4 hours of cleaning (2 people for 2 hours), which is how much time I allotted in my schedule.  But Amber arrived alone, so 1 person for 4 hours. Thankfully, I was able to rearrange my schedule.    <br />

The cleaning was really thorough. The bathrooms were sparkling and there wasn't even bleach used. <br />

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two young women arrived, ready to clean! each spent an hour in separate bathrooms.  very clean after they left, very good job. <br />

They are very good, we use them on a monthly basis. It's the same people that come out for me.

pretty good. <br />

o <br />

The individual was friendly and courteous.  We are satisfied with the experience. <br />

She did an excellent job with all she did. I was a little disappointed that she ran out of time and couldn't vaccuum the whole house. The bathrooms weren't very dirty and I would have preferred she spend less time with them, but I didn't make that clear. <br />

I bought the Angie's list big deal, knowing that my house was a total wreck and it would take more than the time on the deal to clean. So when I scheduled the cleaning, they came out and gave me a time estimate for how long it would take for them to clean everything.  They were also willing to clean on a priority scale so that I could get the best value for the big deal, but knowing the state of my house, and the fact that they were going to give me the same hourly rate as the big deal, I opted for the team to just clean the whole thing. <br /> It was amazing the difference.  We have three pets, but you would never have known it after they finished the deep clean.  Every room sparkled, and it was obvious the quality and detail of work they were doing to clean my home.  They did such a good job, that I asked them to start coming every 2 weeks to clean our home. <br /> There were some mistakes in getting them scheduled - twice I was expecting them to have cleaned that day and they did not show up.  But each time, they gave me a discount for their scheduling error.  After those two initial misses, they have been coming every two weeks consistently and doing an excellent job cleaning our home.  I am pleased with their work, and highly recommend them. <br />

Cleaning staff were professional and thorough and made sure I was satisfied with the results. <br />

Excellent.  I called on Monday and was able to get someone to come over on Wednesday.  She did an excellent job.  I was home all day.  She worked steadily and was very thorough,using green cleaners -so no chemical smell at the end of the day. I would (and will) use them again.) <br />

I am very pleased with thhe communications and service.  Work wose done nicely, and exactly as I requested. <br />

Spoke to them on the phone and let them know our situation of only needing the floors cleaned and they came over the next day and completed the job. Thanks!! <br />

Superior work ... very pleased; will definitely schedule again in future. <br />

Amber was at all times pleasant, courteous, and knowledgeable about what she was doing. <br /> Steve was patient when I had to reschedule a couple of times. <br />

They did an okay job overall, however one of the women broke something and didn’t tell me.

Once they got here, the two girls did a great job. I scheduled the work about three weeks in advance, since I was planning a dinner party the next night. The gentlemen initially agreed to the terms, but when the date came closer, he booked the ladies at another job about 60 miles prior before they cameto my home. He called me several times to let me know the girls were planning to be late, and ultimately, they ended up coming the next day. Those two girls got lost too; the other two that came out the next day were able to find my home without any problems. They worked very hard and I was pleased with the work they did, but the scheduling part was incredibly poor.