CLEAN CRAWLSPACE INC

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The company called us the day after the earthquake, offering to come and do a free check in the crawlspace to be sure there is no damage or places needing repair in the liner after the quake. I phoned them yesterday to make the appointment and they came out today. And there is no damage or repairs needed, and the liner held up, still attached to the foundation cement stones and pillars. I felt this was very thoughtful of them to remember us. Since we installed the product a year ago, they have helped us feel comfortable that the product is doing what it is supposed to do. They also came out during the rains (however brief) in late February and checked that everything was still dry (not that we had flooding or ground water tables rise, but we were concerned that rain might have been coming in from the side vents in the house siding to the crawlspace). It was dry and everything looked good, so we determined that no more work was necessary to close up the house's side vents. That was money and time saved. ...Professional company and good people. <br />

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So far, I've been really happy with them. It's one of those things where time will have to tell if it solved the problem. They were good. They did everything they said they're going to do. I would recommend them. This one charged significantly less for the same job. They charged $2000 for the same job the other company would charge $3000. They're better on pricing and they're fully professional.

Overall, it went excellent. First and mainly, after over 4 months, we are simply delighted with having this liner in the crawlspace. Allergies that were bugging me for the past 7 or so years are gone. Can't say it will affect others that way, but for me, it did -- granted, we had done a lot of research and also cleaned up down there thoroughly prior to finally installing this liner. The liner was the final touch, the part that we did to help maintain the cleanliness. <br /> John, the person who comes to give the estimate, won me over completely; he's just very honest and sincere. And that was the final point that made me decide to go with Clean Crawlspace and not another company that had come to give an estimate. I'd read that Clean Crawlspace prices are more sometimes, but for us it was only some $150 more, but that was worth it to me for other value I felt we would be getting. <br /> David, the owner, is simply wonderful to work with too--so nice and accommodating. I had many questions before we started and he responded quickly and thoroughly to my inquires. <br /> The job took 4 full days. We had some tricky places to seal in, where our cinder block base around the perimeter was missing and the foreman was not sure of the best way to proceed on those (though he had ideas), so he erred on the side of caution, until he was able to get David's advice. There was a little miscommunication between us and foreman in that regard, but David cleared it up immediately via phone, and bent over backwards to be sure we were also satisfied. They did everything and went beyond the call of duty to be sure we were comfortable and satisfied. <br /> John came out and checked everything, too. He also offered to come out during the rainy season to check the tricky areas. They are confident it will be fine, but he offered to do this to give me peace of mind. (That visit hasn't happened yet, since there's not yet been rain.) <br /> I'm just very pleased with the product and the customer service, which is excellent. They are like your friends. <br /> ...One note to be aware of: after putting in the lining, after about 3 months, we noticed that the oak floor (original from 1948, with the nail holes in full view and everything) must have dried up some as there are now cracks between the wall and the oak floor that were not there before. It is not everywhere and in the widest area it is only 5mm. Our general contractor was here the other day, and he agrees with us that it must be from the planks drying out, from the reduction of humidity in the crawlspace. I don't know if that would happen with newer floors, but it is something to be aware of. Anyway, we have no problem with this, and plan to simply apply some oak-colored caulking, because the reduction in the humidity and the disappearance of those irritating allergy symptoms has been WELL worth this little inconvenience. <br /> We haven't yet used the crawlspace as a storage area, but it is definitely possible with the lining there. Needless to say, service workers who've had to go under there are thrilled with the liner (we had to have a plumber check something, and also a pest control check something). My husband is hoping that he won't have to go under there anymore, anyway, with all the clean up and the final point of this liner keeping it all clean, and so far, so good. <br />

They did good work and were great to work with. They were in and out, prompt and clean.

Job was estimated well. All workers were courteous professional and prompt. Pictures were taken before and after. We are very pleased with the work. <br />

They did an excellent job.

Overall, I was pleased with the result. The scheduling of the initial estimate and the start of the work were not smooth. The estimator missed the original appointment. Later, once I sent my deposit for the work in, I there was no communication for quite some time from anyone. I had to call and ask when they would be coming to do the work. I also had to persuade them to install the Thermal Dry tile, which they initially did not want to do, as they had no experience with it. They did not order enough of the tile, which delayed the job. However, the installers, once they got started, in particular Daniel, were very professional and punctual. My house was recently on a neighborhood Home Tour and half a dozen people wanted to know about the Thermal Dry tiles for possible installation in their own basements. I wouldn't be surprised if that product starts being in high demand.