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CMA Home Services
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Capitol Mechanical Appliance is a fast and affordable appliance repair service in Round Rock, TX. We are family owned and operated and have been repairing appliances and air conditioning throughout the Austin, TX area for over 25 years! We are experienced in all types of appliance repair, specializing in refrigerator repair, dishwasher repair, washer repair, dryer repair and more! We work with high end brands like Viking, Thermador and Sub Zero but also repair common appliance brands like LG, Kenmore and Samsung. We pride ourselves on being a quality appliance repair company. We are LG authorized and are affiliated with both American Home Shield and Landmark Home Warranty. If you are looking to get the job done the right way, the first time, look no further! Contact us today to schedule an appointment.
Business highlights
Emergency services offered
25 years of experience
Services we offer
Air Conditioning, Appliance repair, Heating and Refrigeration
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.140 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 8% | ||
| 3% | ||
| 5% | ||
| 15% |
Showing 1-25 of 40 reviews
Patricia W.
Mar 2021
It went well. Chris was prompt & responsive. There was a delay as a part had to be ordered, but once it arrived, the job was promptly completed.
Eric H.
Feb 2021
Great! They even returned on the same day to install the new part
Vaughn M.
Jan 2021
Chris was prompt, right on time. He listened to what I had to say about the problem with the refrigerator. He pulled it out, and told me it was probably the mother board processor in the back of the refrigerator. He checked to see what he could do and the refrigerator started up. He charged me a service fee and left. He could have charged me for work that did not need to be done, but he was honest. That HONESTY earned my business. I won’t use anyone else for my appliance repairs.
Jill G.
Jan 2021
Chris was easy to work with and got the job done! I recommend him highly.
Emma H.
Oct 2020
Was scheduled for yesterday, I called after our window for him to say he couldn't make it, and we should reschedule for today. He showed up 2 and a half hours early, without a mask, and said it wouldn't be worth it to repair the washing machine & that it would cost ~$500 to repair it because the dryer was stacked on top. This is after he had me make sure to have 2+ men there to help remove the machine, because I told him on the phone exactly how it was stacked. You want to charge me for the labor you're having me outsource? He also never sent me the email with the write up to give to my landlord, so I'm just out $85 & literally nothing to show for it, other than a possible covid exposure.
Response from CMA Home Services
"So just let me start bye saying there are some people you shouldn't do business with from the curbside view of the house very dirty and unorganized. Tenant came to the door in a pokiemon one zee she was half a sleep at 10am washer was 15yrs old stacked unit in a closet that was to tight to even to get unit out. Tenants were hippys looked like they were doing drugs all night long. I felt I needed to leave asap. I even had here pay the service call out side the house was a wreck inside I maybe should of wore a mask might now have to get tested for covid. She did get an email estimate for the owner to see also. this lady is a wack job. Glad she wrote first so people can read this and decide on what is a fair review."
Anne K.
Sep 2020
The service repair person called before arrival and arrived on time.
Anne V.
Sep 2020
Chris was extremely quick with call-backs, and he worked well with us over the phone to diagnose the problem so he could show up at our house with the right parts. Very efficient & friendly. Job is finished and everything is working fine! Scheduling was a little tricky because he never knew how long an earlier job might take, or which part of town he'd be in. That's the nature of home repair businesses, I suppose! We were flexible since we're home due to COVID-19, so scheduling was no problem for us.
Mark Y.
Sep 2020
He was here literally 5 minutes sucked $85 out of my pocket and left? Will NEVER USE ANGIE’S LIST EVER AGAIN
Response from CMA Home Services
"Some people that leave reviews really need to think before that write a review. In this case the customer didn’t want to repair the unit because the cost of the repairs would of been to much. Replacing the unit made the best Senicero. He made the choice so now I’m the bad one???We tell the customer we charge 85.00 before we go out and that it will go towards repairs. This customer needs to just move on and have a better day. Thanks for reading my response I hope it helps realize the service world we live in. Have a great day."
Paula W.
Aug 2020
He was very nice & friendly man. But basically drove all the way from Round Rock to far South Austin, to tell me my fridge was too old to order parts. Couldn't this have been done over the phone? I could have avoided the $85 service fee, & time to make sure I was home for him.
Response from CMA Home Services
"We don’t know as a company what we are going up against on parts available until we get out to the customer house. We get the model and serial number to research the parts. This is done by all service company’s we alway have done this in our trade. Customer didn’t understand this so is it my fault that the parts are not available? We need to get paid the service fee for our time,fuel,and insurance. Sorry that you feel that way about the bad news on your repair on frig. Best of luck on you Nexted frig. Have a blessed day."
Esther C.
Aug 2020
The work was acceptable, the customer service was NOT. He scheduled me for late afternoon, but 30 minutes before the end of that window he calls to tell me he won’t make it. He explains about the other customer’s situation and it made sense to resolve their problem immediately. He said he could come the next day so I imposed on a friend to sit at my house to meet him. Again it was at the very end of the 3-hour window when he called to say he’d be late. As I’d expected, he’d have to order parts and come back to complete the work. I agreed to the schedule because it would be the afternoon of my day off. At the end of his designated time window, I called to get an update. He was extremely rude and denied he’d ever committed to an appointment. Eventually he tells me that my parts had taken longer than expected to arrive, and that I should have just waited for him to call me. The next afternoon he installed the new parts. Four days longer than I’d been lead to believe, the work was completed at the price quoted. After the job was finished, I told him that I didn’t like how he’d treated me. He never apologized for his rudeness.
Barbara D.
Aug 2020
good, work was evaluated and resolved in 48 hours
Brent P.
Jun 2020
The cleaning he did didn’t work and had to purchase a new one. He was very nice and knowledgeable.
Dianne S.
May 2020
Helped move things out of freezer to different freezer. He did an excellent job.
Barbara D.
May 2020
The refrigerator is working well. Repairman was informative and easy to work with. I noticed one small question of which I will contact the repairman to resolve
Nick W.
May 2020
Machine still is not performing well. Had to come back once, didn’t answer me for 2 days after the problem came back.
Bob H.
Apr 2020
Excellent job.
KEITH T.
Feb 2020
Poor customer service. Chris did come out and verified what I already told him - the inlet water valve was leaking and needs to be replaced. I gave him the make and model number. He said he would try to find the part. After a few days I called him and he said his 'usual' sources claimed the part was discontinued and he would not go to an outside 3rd party to find one. Another day passes and I decided to find the part online. I found one through Amazon in about 10 minutes (great return policy if needed), installed the part myself (probably took me longer than Chris would have taken), and I am back in the water/ice business. Chris was too busy to actually help.
Response from CMA Home Services
"I am at the customers house to verify that the water valve was leaking upon my arrival I inspected the part the part was leaking when ahead and research the part and the part is no longer available and told customer that he could possibly get the part online through a third-party and adopt Koy customer understood that the part was no longer available himself."
Shelby R.
Jan 2020
Dryer Repair
Tracy H.
Nov 2019
It was a great service. Chris the gentle who came was fast, friendly and his pricing was very reasonable. He was observant and inform me of what he was doing in every step of the way, and got the washer fixed.
Bobbi T.
Nov 2019
Excellent. I was very happy with his service.
David T.
Nov 2019
The service was great. Very knowledgeable, great customer service and reasonably priced.
James G.
Nov 2019
Chris arrived on time and made sure to stay in contact and gave me several options. When an additional problem arose, he was very quick to take care of everything.
Kenneth B.
Nov 2019
They came in and did a good job. The price range was nice. I would refer them to my friends.
Rich B.
Nov 2019
Chris, the owner of Capitol Mechanical Appliance was very knowledgeable and professional. Chris analyzed the problem and determined it was the compressor in my Sub Zero refrigerator. He was able to get the part very quickly and had me back in business in no time at all. The price was very fair at $900 I thought and I would certainly recommend Capitol Mechanical to any one in need of repairs. Great Job!
Linda A.
Nov 2019
The service was great. Very knowledgeable, that's what I like about him. Courteous and did the job good. He did a great job. The price was reasonable. He did a good job explaining what the price is gonna be. Very professional.
Licensing
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FAQ
CMA Home Services is currently rated 4.1 overall out of 5.
CMA Home Services accepts the following forms of payment: CreditCard
No, CMA Home Services does not offer free project estimates.
No, CMA Home Services does not offer eco-friendly accreditations.
Yes, CMA Home Services offers emergency services.
No, CMA Home Services does not offer warranties.