This is a follow-up to our reported concerns,
On September 28, 2026, Collier Construction sent a crew of two men to our property to address some of the concerns we had previously reported regarding our newly installed concrete patio and ramp. Before their arrival, we had requested that Michael Collier come to the property so we could walk through all of our concerns together, especially since he had not returned to inspect the finished concrete in person. We felt that seeing the issues firsthand would help him better understand the extent of our concerns. He informed us that he was unable to attend because his wife was on bed rest, which we understood. We therefore offered to have a video call with him instead.
The crew arrived shortly before 1:00 p.m. When they arrived, I showed them the various areas of concern that my husband and I had identified. They informed me that they had only been instructed to repair the crack shown in a photograph that had been sent to Mr. Collier. I explained that my husband was at work and that we had requested a video call with Mr. Collier so we could all discuss the issues together and ensure everyone was on the same page. One of the crew members then initiated a video call with Mr. Collier, while I had my husband on speakerphone so that all parties could participate in the discussion.
During the call, we reviewed the following concerns:
The old sidewalk protruding from underneath the new concrete.
The crack in the concrete.
Black marks along the side of the house where the crew had ground down the door after it became cemented shut.
Areas of pitting and depressions in the concrete on the ramp.
Excess, raised, and clumped concrete beneath the post.
The black metal post that had concrete adhered to it.
My husband asked whether they could at least cut away the portion of the old sidewalk that was protruding. Mr. Collier responded, If thats what we wanted, and we confirmed that it was.
We also asked whether the section of the ramp with the pitting and depressions would be replaced. Mr. Collier examined the area and stated that he had not seen that issue in the photograph, but agreed to replace it. He explained that the crew would need additional concrete to complete the work. He also instructed the crew to use a brush from their truck to remove the concrete from the black metal post and to address the black marks along the house.
After the call ended, the crew informed me that they needed to leave to obtain additional concrete and materials. They departed and returned at approximately 2:45 p.m.
Upon their return, they removed a portion of the ramp and began preparing the replacement concrete. The new concrete appeared noticeably darker than the existing concrete, so I sent Mr. Collier a text message asking whether it would match the original color. He responded, Yeah, which led us to expect that the repaired section would match the surrounding concrete.
The crew then used muriatic acid and a steel brush to remove the concrete from our black metal post. Unfortunately, this process left rust-colored stains extending from the post across the front of the patio. I asked whether these stains would come off, and the crew told me that we would need to power wash the area and that the stains should come off.
The crew also informed us that Mr. Collier had instructed them to use muriatic acid along the side of the house to address the black marks. However, they felt that doing so could further damage the concrete, so they chose not to proceed with that portion of the work.
Additionally, the crew stated that they did not have the equipment necessary to correct the raised and clumped concrete beneath the post, so they were unable to address that issue. They removed as much of the old sidewalk as possible to eliminate the portion protruding from beneath the new concrete. I subsequently filled the remaining space with soil.
The crew indicated that they needed to allow the replacement concrete to dry somewhat before finishing it with a broom. However, by approximately 7:00 p.m., the concrete still appeared too wet for this process. We were concerned that the finishing was performed before the concrete was sufficiently ready, contributing to the noticeable differences in texture between the repaired section and the surrounding patio.
We had hoped to receive a follow-up call from Collier Construction the following day to check on the results and discuss any remaining concerns. However, as of October 14, 2026, we have not received any follow-up communication. Overall, we are disappointed with the results of the September 28 repair visit. We have attempted to remove the stains left by the muriatic acid, but as shown in the photographs documenting the work performed that day, several issues remain unresolved. These include:
Remaining areas of concrete that were not repaired, including the raised and clumped concrete beneath the post.
Rust-colored stains left across the new concrete during the cleaning process.
Black marks along the side of the house that remain unaddressed.
A repaired section of concrete that does not match the surrounding patio in color or texture.
Small cracks and breaks along the concrete joints and creases that remain a concern.
We are particularly concerned about the existing cracks and breaks and whether they will continue to worsen as temperatures drop and the concrete experiences seasonal expansion and contraction over the coming months. Given the issues that remain after the repair attempt, we are worried that the condition of the patio could deteriorate further and that we may ultimately need to have the patio redone at considerable additional expense.