Colonial Marble & Granite

The representative at the office explained everything about the install including the time frame. Everything went smoothly form the choice and approval of the slab, to the measurement and installation. Everything matched the time frame on the schedule and everything was done efficiently, from measuring to plumbing to old counter top removal and disposal to installation. I am thrilled with the outcome and would choose Colonial Marble and Granite for any future project.

Great - high quality

Great job in providing great product and quality service

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They sent a nice man to physically measure our counters, he created an actual template for the counters and said that the backdrop that would connect the sink counter to the eat-in-kitchen top counter would be done after the basic counters were installed. We waited two weeks and then were scheduled for the installation. They never showed because they ran out of day. The next date was an on-time arrival and install. The old counters were removed (we paid extra for that) and the next granite counters were installed. The backdrop had actually been included and we thought the job would be done. They cut the backdrop one inch too short. They said that they would "get into trouble" because they were subcontractors who just rented the Colonial truck. They asked us to be patient and they'd get the replacement backdrop in a day or two. After days of waiting, after days of trading calls with the subcontractor, we reached out to Colonial who said that the problem was with the granite. They said that they had very little of the color left and were not sure they could find the actual granite material to complete the job. After a few more frantic calls, they suddenly found the granite and installed the backdrop. Our backdrop had an electric outlet cutout and we paid our electrician twice to get it installed in the backdrop. When we complained, they agreed to provide their "ten year" extended warranty. Well, that never happened, we cannot get them to provide any evidence that it is covered. They may be a big company, but I would STAY AWAY.

They were very helpful.  Their was a very small problem with their workmanship but they came back out to repair it.

The most impressive thing, they have a huge warehouse, and they have a large selection of stone for me to look at which, was good. Our counters arrived with some imperfections on the sides that had to be dealt with later. It was my first time using them.

The sales contact at Colonial was extremely helpful and thorough.  He made the process easy and we were able to select our counter tops and back splash and arrange installation easily during our 2 hour appointment.  That was the end of our positive experience with Colonial.  I would not recommend them nor use them again, under any circumstances. <br /> The counter top installation was okay. They removed the old laminate counters and there was a remnant on the wall of an old laminate back splash.  They did not remove this - which would have caused major issues for the back splash installers until I went in to the kitchen and expressly asked that it be removed. They did not consider the impact of their decision to do the bare minimum and I am thankful that I has the opportunity to ask them to fix it before it was too late.  Also, there was a chip in one of the corners that they didn't notice or repair until I pointed it out.  They repaired it with putty but I would have expected that for the cost of the product and install, everything was in perfect condition upon installation.  Disappointing.  Plus I was not told that the balance had to be paid upon completion of the project and I did not have my check book on me. The installation team refused to leave my house until it was paid - which was extremely awkward, intimidating, and unnecessary since we had additional projects on the books with them for the following week so we clearly weren't going to avoid payment. <br /> Things got worse when the back splash team arrived a few days later. The work is sloppy, to say the least. Tiles are not evenly spaced, the holes around the outlets are a mess, the tiles are not flush against the walls and in some areas they incorrectly cut the tile and rather then cut a new piece, simply left the tile out and filled the area with grout.  We had ordered extra tile to have on hand, just in case, but they installers were so haphazard with their cuts that they ran out.  And it was over a week before they reached back out to us to complete installation after continual emails from us.   <br /> On top of that, they left my house an absolute mess - sand all over the floors and counters, tile not wiped down to remove access grout, and they cut the tiles on my back deck, without permission, which they also left a mess (they moved my furniture and didn't replace it and there is dust everywhere).  I do not recommend Colonial Granite and wish I had never used them in the first place. <br />

Generally speaking our experience with this company was good.  The service in the showroom (harrisburg office) was very good and the price was competitive.  There's a bit of an issue with communication given that you are dealing with folks in harrisburg and all the labor and materials are coming from king of prussia.  When the countertop was installed it was discovered that our salesperson had forgotten to order the faucet.  This was a significant issue as we already had the plumber scheduled to install the faucet the following morning after which the township staff were coming for the final project walk through.  We ended up running to Lowes that night to buy another faucet so that we could complete the project on schedule.  Three days later, Colonial dropped off the now superfluous faucet. <br /> We had a full backsplash installed along with the countertop and when the workmen installed it they scratched the countertop edge.  The company was perfectly willing to come back and buff the scratches out.  At this point they had been to my house 5 times and I was pretty ready to be done with this project.  But in the end we got exactly what we wanted at a reasonable price.   <br /> <br />

I was impressed, they were very professional and it was beautiful.

The samples that Home Depot supplies are small and don't always pick up all the colors in the slab. I would check put the slab before finalizing. <br />

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Granite process was long and drawn out even though they were quick to take deposit money. <br />Granite sample provided at first visit was not nearly the same color as what the final slabs looked like. I recognize that granite is a natural stone and there are variations but sample I saw was very different from slabs. Salesperson did work with me to find another option but of course this was two levels higher than original. They did work with me on price but at end of the day I don't think their prices were that much better than others. <br /> <br />Installation was another issue altogether. Installers who came were very polite and professional but two pieces of backsplash were incorrectly measured.and were too short When I refused to pay the balance in full for an incomplete job, Colonial's management became abrasive on the phone and said they were going to remove all the installed pieces, keep my money and I would be responsible for any damage. <br /> <br />We ultimately agreed on an escrow amount and I was told the installers would be back with the backsplash. <br /> <br />They returned later.in the week but the backsplash was in two pieces and the seam was in a very obvious location. I refused this piece and was told by the office that I would get a one piece backsplash. They came back a third time and AGAIN. had a two piece backsplash. I refused again and was told they would try again. On the fourth try, I got an acceptable backsplash. It was seamed but was done in the shop so it was almost indivisible. But four trips, REALLY? <br /> <br />Salespeople and installers were fine. Management, though, is not helpful and not professional. Never again! <br /> <br /> <br />

Our experience with the show room and the <br /> people there that worked with us was wonderful. Our experience with the <br /> installers, we thought they could have done a better job with the trim work. <br /> The way they tore out the old counter top, was not to our liking, as after they <br /> left noticed a few nicks in a few places.

Absolutely terrible experience and I would not recommend them to anyone, no matter how small the job may be. Secretarial and customer service associates are zero help and seem to have no idea how operations are run. <br />

I had a granite counter top cut and installed in my mother's kitchen in Pittsburgh. <br /> The onsite laser measurement and template and eventual installation was done very well. Both the technician and installer , Flauvio, were very professional, customer oriented and delivered excellent results. <br /> The problem encountered was that a small 6" wide side piece was left off the shipment and I was informed that another installer would come the following Tuesday to deliver and install. However, no one from Colonial showed up on Tuesday and I could not get anyone from Colonial on the phone and/or to call back to explain and commit to an actual  delivery date. This was important because it was holding up the back splash installers as well as the whole project. Also, I live out of state and not only did I had to drive in to Pittsburgh to meet the expected Tuesday delivery, I had to wait for a undisclosed number of days until the delivery finally was completed.  <br /> It usually takes three or four calls to get through to a customer service person at Colonial. Leaving a message is useless because no one ever responds or calls back. After repeated tries,I finally got through to a customer service person named Annie who handles the Pittsburgh area  and explained the problem. She promised to check and call right back with a new delivery date. After not hearing from Annie by the end of the day, I called back several times over the next two days only to be put into Annie's voice mailbox each time. I had the operator look for her a few times only to be told that she was too busy to come to the phone or not at her desk. As a result, I was never given a firm delivery date or an explanation what was happening. <br /> A few days later an installer showed up unannounced. with to missing piece and the installation was finally completed a week late. <br /> Normally, when a supplier makes a mistake, you would expect the supplier to go out of its way to correct the error to the customer's satisfaction. Colonial's attitude seems to be that they will rectify it when it is convenient to them. Ignoring customer calls and not even communicating corrective action is completely unacceptable and a poor example of customer service.  <br /> In summary, Colonial's technicians and installers are first rate but Colonial's Customer Service is the completely unprofessional and the worst that I have ever seen in any business. <br />

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Everything went great, they matched it up perfectly.  We have no complaints.

This is our second time using Colonial. Their selection of slabs is huge and their prices are the best we could find. Their template and install workers are prompt and pleasant. I will definitely continue using Colonial in the future.

<p>Our first problem, which we simply put up with, was the location of the gooseneck spigot. Instead of moving it back another inch or so (leaving less, but sufficient room behind it) the installer simply drilled a hole where they thought should go. (No questions, no discussion, just cut.) The consequence is over spray on the front every time we use it. (So we keep a dish cloth at hand.) </p> <p>The surprise that came last week, two years after the installation, was how much of a "Jury Rig" the rest of the installation was. It's an under counter mount sink, so there are bolts drilled and glued into the granite. They hold metal clips that reach over to the lip of the sink, and when tightened, the metal clips hold the sink up under the sink. Very straight forward and durable metal to metal contact and strength - unless you botch it. Well either the bolts were placed too far away from the hole for the sink, or the installers didn't have the right clips with them. Instead of seeing and saying something is wrong, they used some wooden shingle shim to span the gap from the end of the clip to the lip of the sink. (These are soft, thin slices of wood used to level counters, not heavy gauge metal like the clip.)</p> <p>Needless to say, that failed. Sinks not only have water in and around them constantly, they also have garbage disposals that vibrate. It's a wonder it lasted 2 year, but it did. That brings me to the next bit. When I talked with them about it, they said it was out of warranty after a year. I told them this was not a warranty issue. The materials didn't crack, break or wear out. </p> <p>This was a design flaw and/or faulty installation - and their installers at a minimum were incompetent, and more likely intentionally covered up the fact that a correct installation was not possible with what they had on hand. In either event it was clear they didn't want to make two trips to do it right.</p> <p>When I put the case forward, they offered a $50 discount on the cost of a service call, bringing it down to $100. In my book, that simply doesn't cut it. The installation was badly done, and the installers were incompetent and/or fraudulently representing their work as done to specification. (I'm sure shingle shim is never specified). In either case, it isn't a warranty issue. And now they want me to pay for the second trip their installers went some lengths to avoid making initially!</p> <p>Needless to say, I declined. Hopefully someone higher up at Colonial will take notice, and stand behind what should be a relatively simple fix using clips that should have been used in the first place.</p> <p><br /></p> <br />

Great company. Wide selection of stones. Gave me discount I asked for. Great installation of new countertops. Tile instalation was also great

I ordered a custom countertop for my bathroom. My bathroom base cabinets and current custom vanity have been in the bathroom for 60 years, and the shape of the new countertop of the vanity was to match the current design, which allows the door to close to the bathroom (see picture). <br /> On June 9th the template person came to measure.  He took the measurements and made the template out of wood planks. He also took the template that came with the drop-in sink. <br /> On June 23th I went to Colonial Marble and Granite to look at the granite. I arrived about 5 minutes early from my scheduled appointment.  I walked into the showroom and was told by a lady at the front to head to the back of the store while she called for someone to help me with the viewing.  I went to the back.  Nobody acknowledged me.  I waited for 15 minutes.  Then I went back to the front of the store and told the lady that nobody had helped me with the viewing.  She walked with me to the back of the store.  I sat at a desk (there are a half dozen desks with people on phones in the back), but the person was busy on the phone.  After another 10 minutes or so the person at the desk motioned for me to go to a different desk.  After another 10 minutes I was shown the piece of granite.  <br /> So even though I made an appointment it took about 30 minutes after my appointment time to actually see the granite or marble that I purchased (took about 2 minutes to see the pieces once someone helped me out). <br /> On June 25th the installers came from Colonial Marble and Granite.  I was surprised to learn that the oval hole for the drop-in sink had not been cut.  The installers asked me for the template that came with the sink.  I told them that I gave it to the template person.  The installers said they were never given the template for the sink by the template person.  <br /> Lesson #1:  I wish that I had refused to give Colonial Marble and Granite my drop-in sink template at the time of the template, the installers didn't have it for the critical on-site cutting process. <br /> <br /> The installers then asked if I had any cardboard to try and figure out where to cut the sink hole in the counter top.  I found some foam board ($10 from an art store) and they flipped the sink I had bought onto the granite multiple times with the foam board to try and figure out how to cut the hole in the granite for the sink.  They marked on the sink with sharpie markers and tried their best to figure out what to do.  I believe that my sink was in perfect condition at the start of this process.  I then noticed what appeared to be scratches on my sink (see picture) and showed the installers.  They said they could take off everything with some acetone.  The installers then asked if I had more foam board or cardboard because they needed some for THEIR NEXT JOB! I said that I did not. <br /> Lesson #2: If I didn't have foam board on hand then I don't know what would have happened. <br /> <br /> Then the installers took the granite outside at the top of my driveway and they cut the granite.  There was a lot of dust produced.  My black driveway looked white despite the drop cloths they used.  I asked why they cut the marble so close to my house instead of near the street (I previously had granite put in my kitchen by a DIFFERENT company and they cut the granite on my residential street = no mess).  They said that it wasn't a problem and that I could hose off my driveway when they were done.  <br /> Lesson #3: Dust gets EVERYWHERE. I wish I had told them to cut the granite near my street. It would have saved me some work. <br /> <br /> Then the installers brought the granite inside to the bathroom.  They put the sink in the newly cut hole and it appeared to fit.  Then I asked them to remove the scratch on the sink.  See picture.  The installer said, "why are you trying to put that on me?  We didn't do that."  I told them that I checked the sink before it arrived and I was 100% sure there were no scratches on the sink.  They said, "we didn't scratch your sink, we were gentle.  How could we have scratched your sink? Why are you putting this on me?"  They were so insistent, which brings me to... <br /> Lesson #4: I wish I had taken high resolution pictures of my sink, faucet, cabinets, or anything else that might be scratched by the installers because they denied scratching anything. <br /> <br /> I told the installers I would take the sink back to the store and have it replaced with a new one.  The installers went outside to get the back splash.  They put silicone on the back of the backsplash very fast and attached it to my bathroom's tile wall.  Upon inspection I could see that the backsplash edge was noticeably jagged.  Please see picture.  The rest of the counter looked great.  I told the installer my concern and he said, "the silicone will make it look better."  Then he put the silicone along the edge between the backsplash and the tile wall.  It did look somewhat better, but now the backsplash was locked into place.  I believed it would be a mess to remove and try to polish the jagged edge.  The installer started saying things like, "this looks beautiful, what a great counter." I agreed that much of the counter did look great, especially the surface finish.  <br /> Lesson #5: I was amazed at how wonderful the granite counter top surface looked, but I wish I hadn't allowed my amazement to stop me from making sure that all areas were up to my standards. <br /> I still didn't like the jagged edge, but I was happy to have the counter done with all the ordeal from the process.  I was itching to go return the sink and see if the store would swap it out for a new one.  I signed the papers (I'm usually generous with my reviews) and gave them a 9 out of 10 for installation (see I'm generous!). <br /> I replaced the sink with the exact same sink.  It didn't fit exactly in the hole in the granite (part was lifted up about 1/2 inch, but I made sure the back part of the sink sat up 1/2 inch instead of the front to try to not make it noticeable.  I put silicone around the sink and hooked up the faucet.  Everything worked. <br /> <br /> Later that night I went to use the bathroom and tried to shut the door.  THE DOOR TO THE BATHROOM WOULDN'T SHUT because it HIT THE GRANITE COUNTERTOP!  Colonial Marble and Granite had messed up their measurements and the counter top was 1/4 of an inch too far over the edge.  See picture.  I couldn't let this slide.  I needed my bathroom door to close.  I thought to myself, how could a professional counter top installer mess this up? That's when I changed from a generous reviewer to needing to address these issues. <br /> Lesson #6: I shouldn't have assumed that Colonial Marble and Granite would have taken accurate measurements and / or made accurate cuts in the granite.  A difference of 1/4" meant that my space was no longer functional. <br /> <br /> Next I then left an exhausting number of messages on their voicemail (Colonial Marble and Granite kept going to voicemail when I would call).  When I finally talked to a person they were clueless to the information I had provided using their voicemail. <br /> Long story short.  They sent new installers out during a time that we hadn't agreed upon, "Hello, we are at your house."  My reply, "I'm not at my house, why are you at my house at this time?"  The installers came again at a different time.  The new installers wanted to cut the marble near my house again, but I remembered lesson #3 and told them cut the marble near the street.  They put it on some wood boards on my lawn near the street.  I was thinking of telling them not to cut it on my lawn and instead on the pavement (like the other company did for my kitchen

My experience with them was exceptional.  They did a nice job.  They finished the job when they said they would.  I am very pleased with them.  They were very professional and they showed me all the things that I should have done and that the previous contractor, Severino, should have showed me.  I ended up spending more money but far more satisfied.  I will recommend them to anybody.  Their salesperson was very good.   They were on time and kept their appointments.  They communicated very well and they were very professional.  They did a great job.  I cannot find any fault in them.

We were in the King of Prussia area to look at kitchen faucet fixtures; while we were there we decided to visit Colonial Marble & Granite. We were introduced to W. Antonio Arroyo, the Supervisor and Sales Training Representative. He asked all the correct questions and led us into a large warehouse where the granite was stored.  <br /> He spent a considerable amount of time showing us different finishes and slabs in the colors we were interested in; we had a particular color in mind and they had 5 different slabs available to make our selection. We picked out the one we wanted and proceeded with the process of scheduling templating, and installation. <br /> The templating process, the selection of where how we wanted the slab cut to the installation was excellent; the individuals who visited our home were professional and courteous. <br /> We also chose to use Colonial Marble & Granite to do the backsplash; this was handled by a Tiles sales representative; the selection process was smooth and the installation was scheduled. My only complaint on this process is that there were tiles left over from the installation and in inspecting the backsplash there were a few tiles that should not have been installed due to chipping and defects. <br /> My biggest complaint is that we discussed installing a tile floor in our spare bathroom, we selected a tile, and after many emails we have not received a quote on this project. <br /> Price for the backsplash and granite were very competitive and we have told many of our friends about this experience, the bathroom project is creating a sour taste in our mouth. <br />