Colonial Roof Service

Andy was very thorough in his communication and provided great service and established great rapport with my family and I. Thank you!

The work was done on time. The worker showed up on time. Clean up everything at the end of the day. The job very professional

Very professional and prompt with their calls and message responses. I've already referred them to several people. Competent roofing companies are hard to come by these days, especially in South Florida. We're very happy with the work.

They did a phenomenal job, and they were excellent. The communication was excellent, and the price was perfect. They clean up everything.

Very good well organized and professional, and is work clean and neat.

They were very good. It was very good. They did the work and I did have any more leaks.

Colonial is no longer owned by Frank, it is now owned by James Nahmod, who also operates under J and D Roofing Contractors, Inc, Colonial Roof Service, and per the BBB, Colonial Roofer Services Inc. The license # is CCC1327364. My mother contracted with Colonial Roof Service to re-roof her house from 5/30/2018 - 9/25/2018. Colonial did NOT pay one of their suppliers to the tune of 9431.73. My mother lives in Plantation, is elderly, and has been diagnosed with cancer. When I flew from WA state to visit her in Fla I discovered all of this paperwork (lien, paperwork from suppliers attorney, invoices, etc). I made several phone calls to James Nahmod (owner), spoke with Lois and Debbie (the office assistants), and they assured me everything was taken care of and emailed a release of lien to me. That lien was only for the contractors final payment (which was made in 2018). Then later admitted in another email that the supplier had NOT been paid, with no indication of when it would be made. I verified with the supplier and attorney that the supplier had not yet been paid (as of june 2019). My mom was being discharged from the hospital, so I paid the attorney and the lien is being released, so my mothers home does not go into foreclosure. She paid Colonial in full and they admitted that in an email, I have all the cancelled checks, and details for days. I am also filing a complaint against their license. She paid 26,125.00 for a new roof, plus another almost 10K to resolve the lien. The company is dishonest, please do not use them.

call him you will be thanking me

The work was sub-par. They did a shotty job. They poured cement in the gap that I had in between the shingles. He didn't color the cement. My tile is reddish, and there is gray patches everywhere. That was not good.  <br /> <br /> Their responsiveness was good, and the guy returned calls. They came here, and I thought when we agreed on the price that it was going to take several hours, and it only took an hour and a half. This is why I thought the price was not fair. It was too expensive.  <br /> <br /> He was professional and punctual.

Extremely Disappointing Experience – Feel Like we Were Swindled. Even though Colonial’s estimate came in about 10 – 15% higher than other roofing companies, we chose to work with them based on the professionalism and thoroughness of the sales director, Chris. We believed that the quality and service would be at a higher level. He took the time to talk us through the options and show us certificates for all of the installers. Unfortunately, that is where the good experience and professionalism ended. One morning as I was leaving for work, the project manager (Chic) show up unannounced to tell us that they were delivering materials. We were surprised because no one had communicated with us and we had not had a chance to make arrangements to move our vehicles or boat and trailer. After several calls back and forth and hours on the phone, it turns out, they had called someone to notify them, it was another customer. Ok, we understand, mix-ups occur. So, we made arrangements for the materials to be delivered a few days later. The first day was a disappointment. We had agreed that they would use shorter nails on a section of our roof where our ceiling was directly below the wood. Unfortunately, they used long nails and we had several holes in our ceiling, where we could look from our living room, directly at the sky. When we went to the roof to take a look, there were holes through the roof and two layers of tar paper. When asked to properly lay the tar paper, the project manager escalated into a shouting match with my husband. So, in addition to the higher cost for the roof, we also incurred the expense and inconvenience of having to patch and repaint our ceiling. To their credit, the owner (Jim) did offer to have the crew come inside to repair the damage, but (as pointed out below) by that time we had learned that at least one of their crew was a convicted criminal, out on probation, we opted to not have them come into our home around our young son. However, then they used the long nails AGAIN and shot holes through another section of our roof, splintering the wood in the ceiling. This was stained wood and not as easily patched and repaired. It is still splintered. Even though we removed all of our cars and emptied the front yard and driveway, as they arrived and left, they tore up our neighbor’s lawn (deep muddy ruts) and crushed our bromelaids. When this was addressed with the project manager, his response was “it will grow back.” During this process, we spoke with the workers. They were nice enough, but one of them was a convicted criminal, out on probation, and “this was the only job he could get.” Another one only did roofing “sometimes”, he was generally a handyman and landscaper. Not exactly the trained and certified roofers that we were promised. During the sales meeting, we were told our roof would take “two days tops”. We have a 1,100 square foot house with a simple A-line roof. No gables, no connections, nothing complicated. However, our roof took over a week to complete. On several sunny days, our roof was empty, with no work being completed. After the roof passed inspection for the tar paper, we were informed that they had to order the shingles. What!? Why weren’t the shingles ordered? Then we were told they only received half a shipment. After reaching out to the sales rep, the only individual who was responsive and had a clue about customer service, we were told that he “was no longer with the company.” So, after paying more money, spending more time, extending arrangements for cars and boat to be stored elsewhere, having untrained individuals work on our roof and bust up our ceiling, our roof is done. I pray that the warranty is honored by the shingle manufacturer. Should there be any issue there, I can see only legal action as remediation. I cannot in good conscience recommend this company.

Great.

After the panic subsided, we consulted Angies List for roofers with A ratings. Full disclosure, Colonial was the 3rd call and the only one who picked up the phone. The gentleman could NOT have been nicer. After taking our information he promised a technician call within the hour. It was even less. A technician was at our door in less then an hour from the call. He was courteous, professional and even took off his shoes upon entering. Colonial technician determined it was a pipe that had burst and sprayed the roof making it look like a roof issue. While it turned out I did not need roofing services, I would not hesitate to use or recommend Colonial. My husband and I cannot say thank you enough to this company who heeded, cared and attended to two panicked people on a Sunday am.

They were pleasant and done quickly

They were fine. It was sometime ago and my memory is not great but they were alright. I think they did what they said they were going to do. They were here pretty quick. They came and did the work. They couldn't do anything with the roof so they cleaned out my gutters. They wanted to replace it but I didn't want that done because the was was for sale. I've got no objections to them. They were in line with other prices I had gotten. I wouldn't use them in the future because I have no need for them. That doesn't mean that there's anything wrong with them.

It was difficult at best. The person that finally came out was great. But, what happened was, I kept calling and nobody would return my calls and it was just an answering service. He said the owner had some sort of health problem and that he had just been hired. He did a great job. It was so weird. Actually, I think I left an e-mail and somebody who could barely speak English called and said, "You need your roof fixed?" I went, "What?" I said, "No." I purchased this offering and I don't even know what, it was just so shady. I even called Angie's List to report it and she said, "Well, we can give your money back now," and I go, "I really want the deal." So I waited and I tried one more time and said I was going to report them to Angie's List and Better Business Bureau and boy he was out that day. He was really nice and completed the service, but he had been hired brand new because according to him, somebody got hurt. But, I don't know if that's what it was or not. You can't get somebody to go up and clean your gutters for even $100. So, I mean, it was a great deal for us. Once I finally threatened them, he showed up, but I had to chase them. I wouldn't recommend them to anyone.

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I had two leaks in my roof. Andy came out and inspected my roof and fixed the two leaks and caulked loose tiles. 

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Supplied pressure treated boards and paint/primer.  Repairs completed over 2 days.

Work has not been completed yet.  plan to have it  done by Mon /Tue <br />

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great follow-up <br />