Comfort Experts Heating and Air Conditioning

At first it went well. The technicians were professional. They said the install would take 2 1/2 days. The first two days were fine. They asked if they could change the date to finish the install and we said yes. They came for the final 1/2 day of work which turned into a whole day. Early in the afternoon, one technician said he had to leave early. No problem. The other two technicians said they could finish. It went on and on. The two technicians could not figure out how to wire in the thermostat, and they finally gave up. The heat would turn on, but never turn off by itself. My mom had to keep getting up in the middle of the night to turn the unit on and off again to keep from freezing or sweating like in a sauna. They said they would be back the next day to install a simple thermostat and have everything working correctly. .they did not return. Everytime I called the technicians would tell me they were working on roofing jobs for other customers that had to be finished immediately because it was going to rain. After two weeks of this ********, I put my foot down and said I wanted my parent's job finished. Two technicians came out one more time and installed a new, very simple looking thermostat. I thought everything was great and thanked them, only to find out a year later that the new thermostat had also been wired incorrectly and would not come on or shut off on its own. This was the first time my mother has ever had central heat and air. She didn't realize that the thermostat wasn't working properly, and I didn't find this out for an entire year. My mother had a schedule posted on her bedroom wall reminding her when to turn on and off the unit to keep the temperature comfortable. Needless to say, I was ******. I called and asked the company once again to fix the problem. This time they sent out Amoz Marshsll. He was knowledgeable, professional and polite. He fixed the wiring problem in 15 minutes, apologized for it being done incorrectly the first two times and left. He was amazing. I wish he had installed the original unit.

We called a different company that carried the product for my air conditioner that I needed.

Everything went smoothly from the quote to the service which was prompt, thorough, and professional. I highly recommend Comfort Experts.

all went smoothly. We had some minor fixes, which the company handled in a prompt manner . The work was on an older home with plaster ceilings, new registers had to be cut in, the company did a wonderful job.

They were great. They had a guy come out for a full maintenance evaluation and gave us options on what to do. We had decided on the full replacement. They came out the next day for the installation and they did a great job.

It went really well. They completed the work in less than a day and were extremely professional. They've always done my tune-ups and maintenance.