Comfort Monster Heating & Air / G&M

I reached out to the owner Jon of Comfy Monster for a second opinion on a repair I was dealing with. Even though I’m located in a completely different state and couldn't hire them for the actual job, the owner was incredibly generous with his time and knowledge. He helped me understand the technical issues and confirmed that I wasn't being overcharged by my local techs. If you're local to them, don't hesitate, this is an honest, expert-level company you can trust.

Comfy is great! I've been on the monthly preventative plan for a while. They helped diagnose a blocked HVAC drain and install a new one, solved a lot of my recurring problems! They also rerouted some duct that was blocking my crawlspace entry, it's so my much better.

Excellent field service and office operations. A positive experience in every way. The techs and office staff responded promptly and communicated well. The technicians were very conscientious about covering their shoes so as not to leave water and dirt in the house. Their logo'd vans were respectable and orderly. Jan 31, 2026 (Sat) My home heat failed in the morning during a cold spell. This was the 3rd or 4th time the heating system has reacted this way to cold spells over the past 3 years. I called for emergency service that morning and was scheduled for a house call the next afternoon. Feb 1, 2026 (Sun) Indoor temp was down to 43-degrees. Luis showed up on time, checked out components, and figured out that the problem was with the wire sending instructions to the furnace from the thermostat. Luis managed to restore heat anyway. He advised that I would need to have a new wire pulled to a new thermostat. He was equipped to email me a quote instantly from his tablet. Luis also sent me a receipt for the emergency service call instantly. The cost was quite reasonable in my opinion, considering the precarious road conditions, weekend timing, and prompt restoration of heat. That evening, I approved the Quotation and paid the 50% deposit online. Feb 2, 2026 (Mon) Office called to give me a repair day/time. Luis would be back again on Feb 5. Feb 5, 2026 (Thurs) Luis + Kevin showed up at appointed time and worked well as a team to run the new wire thru the crawlspace under the house. You know management is good when employees work well together as equals. Luis/Kevin helped me set up the control app and WIFI connection to get the new thermostat operating off my phone. I paid the balance of the quotation and received the invoice/receipt before the techs even drove away. Comfort Monster raised the bar on my expectations. If only I could find a plumbing service and electrical contractor this effective and easy to deal with

Luis was timely, professional and communicated what he was doing and the results in a clear and concise manner.

Predecessor company installed unit. Comfort has maintained it well and responded to this call quickly, then followed up to source a hard-to-find part to restore full functionality.

Everything was great! Tim was wonderful to work with, showed up early for each appointment, and CM's use of technology is very much appreciated.

Warning: Comfort Monster has unscrupulous business practices. Tech just left my house after I had to debate with them over the invoice. Long story short, the first tech, Jordan, who came to "fix" our 3 year old Goodman heating system could not find any problems to repair and while he was "testing" things inside the system it started to work again. Since the 3 year old system is "under warranty" his solution was to swap out 2 parts and he told us that "everything is under warranty since it's only 3 years old" so this will be the best solution and charged us $159.00 for the visit. He told us "they needed to do the warranty paper work and order the parts so someone else will come back by to install the parts". Meanwhile, we've had no issues with the heating system for 3 days. Then 3 days later, another tech comes out to change out the 2 parts and charges us $506 even after we were told it was covered under warranty. His response was "only the parts are under warranty, not labor". He calls the office and his manager JB tells him to "go back into the house and take off the parts and put the old ones back on". Wow, that's service and professionalism right there! . I agreed and brought the tech back in the house to "undo the repair" and while we were going towards the unit, JB calls back and this time wants to speak to me. I'm incensed by this time and JB insists we "meet in the middle". He told me he had 2 hours of labor involved here, even after I pointed out the exact time his tech arrived and when the tech finished which came out to exactly 57 minutes. Well, I begrudgingly agreed to his offer and paid $193.00. I will NOT be using Comfort Monster again...next time I'll call the professionals at Yellow Dot!

After numerous "pros" came to repair my HVAC system, I always got the same response....you need a new system for 8.5 to 12.5k. What they don't know is I know enough about these systems to know the cost of parts and how the system works. So when the "technician" shows up and says they don't know which of the 5 parts was a problem, I'm skeptical. I just don't want to fix everything myself anymore. Comfort Monster is different. The difference is their technicians do not work on commission. Repairman from other companies get paid when the customer has to buy a new HVAC system, giving no incentive to fix anything. Comfort Monster technicians take pride in solving the puzzle of why the machine isn't working. I have two systems and when they inevitably have a problem, I'm calling these guys. Dude even gave my little girls Comfort Monster plush toys and they carry them everywhere!

They did a good job.

Short: Had them replace my upstairs full HVAC system, completely walked through all possible options to make it perfect and extremely happy with every single employee that I came in contact with from Jon the owner, to Jordy the air flow expert to the installers Wayne and Kevin. Will only use them for service/maintenance/issues going forward. Long: We had a different AC company come out for a tune up, they said that our blower needed to be replaced and that there was mold found. It was going to be close to $1k to replace so I started looking at replacing the whole system since it was 10 years old. Comfort Monster came out and actually showed me the system and that there wasn't any mold or growth that he could find. He told me in his opinion the system looked exactly like a 10 year old system should and there wasn't anything that needed to be done. He stated flat out he wouldn't suggest doing anything instead of trying to sell me on anything. I work from home full time and it gets really uncomfortable so I made the decision to do it anyway. Jon was in contact with me and gave me an awesome price on an amazing system. Jordy came out and walked through everything I could do to improve the system from increasing/decreasing ducts in the attic to adding a media filter. I had never heard of a media filter, but went with it because I wasn't changing my filters in the 12 foot ceilings like I should have. Installers were awesome. So courteous, they actually put down a plastic strip up our stairs so as not to track anything. In addition put down protection under the attic so as not to damage the floors. Extremely happy with the whole experience, will be recommending them to everybody.

Flawlessly, as best as I can tell here the day after the service was completed. Neatest job done by any provider for this kind of service, and this is our 4th heat pump system at this address.

Awesome! Fantastic! Better than expected! If I could give it a 10 star rating, I would! And I don’t give out 100% customer satisfaction reviews often, or for that matter, most times I am too busy to write reviews! I found Jon on FB through a friend whose AC was also broken. I messaged Jon early in the morning, prior to the start of business hours, and got a response immediately. He then personally came out to inspect the unit, and communicated with his technical team who then came out later on that day. The same praise goes to Brian, the tech, who was very efficient and thorough. He explained everything to me and provided me with valuable feedback as to what to look out for should I have any further issues in the future! My unit is only 3 years old and when I called the company who installed it, the earliest appointment I could get was a week out. Not cool during a very hot week! My advice is to give Comfort Monster a call first! You won’t be disappointed! Thank you ?, from a very happy customer

They arrived on time and were very good at communicating about the job. The work was completed on time.

Comfort Monster gave us 3 different options to choose from, they came on schedule and did a fantastic job. It was a pleasure working with them and highly recommend.

They have been very good to us. We felt the price was very competitive. Everything is what we would expect from anyone. I think they do a very thorough job. They are very pleasant and easy to work with. The work takes 30-40 minutes depending on whether they have to do something. They show identification and then get to work. They clean up really well. If it's raining or anything they put those little booties on.

The technicians showed up on time and quickly evaluated the situation and installed the new condensate pipe. Martin and Ed wee courteous and efficient. My wife can be hard on contractors because she won't accept less than a perfect job. She was extremely pleased with Martin, Ed and Comfort Monster. We will definitely use them again..

unknown

Good estimate, great workmen - all done on time. Would definitely hire again.

Great! It turns out we were lucky and only needed a capacitor replaced. The visit was quick to arrange, and they arrived on time. They were very professional the whole time. They have since come again to maintain our A/C units. The scheduling is great, they call to make sure things are on time, and you receive text messages with updates.

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All work was completed promptly and professionally. The service technician diagnosed the problem quickly and repaired it within 30 minutes. Awesome customer service. I highly recommend Comfort Monster of Raleigh!

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My experience was excellent. Everyone I talked to was friendly and more importantly energetic. They seem to really enjoy what they do, and in fact when I spoke with Ben and asked him more about the company he couldn't stop talking about what a great company it is to work for. Most importantly he says that part of their culture is honesty above everything, and making sure that they educate each customer in every situation. Ultimately Comfort Monster fixed some issues that were left over from another company and then installed a new system in my garage that had only been partially setup when the home was built. I am now on a service contract and they come out twice a year to check and optimize my systems for each season.

Comfort Monster did a superb job diagnosing and servicing my HVAC. I called late in the day and scheduled an appointment the next day. The tech checked multiple sources to troubleshoot the issue. He was able to get my unit running in under 30 minutes. My unit is very old, so I requested a quote for a new system and received a very sensible estimate in under 24 hours. In contrast, I was told by a tech from another company I needed a replacement unit. I feel that Comfort Monster really took the time to address the underlying issue rather than just try to sell me a new unit! I highly recommend Comfort Monster and Ben!