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COMFORT XPRESS
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Comfort Xpress is here to make sure you get the most out of the heating and cooling systems in your home or office. In the event your equipment needs servicing, you can have peace of mind in knowing we're centrally located in Ohio, and only a phone call away. We offer emergency 24-hour service. Need a new system? We can install or design any type of heating or cooling system for your home or commercial building. We install only high-efficiency comfort systems designed for cost-effectiveness. Call us out for a free estimate. We offer Comfort Club Memberships for regular system "tune-ups" and preventative maintenance. Preventative maintenance will help to extend the life of your heating and cooling system and offers peace of mind during Ohio's unpredictable seasons.
Business highlights
Emergency services offered
36 years of experience
Services we offer
Air Conditioners, All Types Of Gas Furnaces, Boilers, Chillers Excluding Amonia Systems. Generators., Direct And Indirect Fired Units, Geothermal, Heat Pumps, Kitchen Equipment, Make Up Air Exhaust, Mobile Homes. Commercial Cooling Towers, Package Units. Industrial, Radiant Heat, Residential, Rooftop Equipment, Water Source Heat Pumps
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.695 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 6% | ||
| 1% | ||
| 2% | ||
| 6% |
Showing 1-25 of 95 reviews
Philip H.
Jan 2024
Used this company to install new Furnace and heat pump 09/21. Since then they have been out to do repairs at least 4 times. This year, just prior to Thanksgiving they came out due to furnace not kicking on again. Diagnosed as a failed heat exchanger. Paid the service fee. I followed up the week after thanksgiving to find that the part on a 2 year old furnace was no longer supported. I have had weekly, sometimes biweekly calls initiated by myself to try and get more information on a timeline for service. Asked about furnace replacement and told not an option. Just prior to Christmas, I called directly to Amana and was told that my contract had a 99 year furnace replacement. Followed back up with Comfort Express and was told my part was already shipped and would be here the 28th, received call the 28th that a conversion unit was shipped, but not the part. Now continue to have no timeline for part 01-03-2024. Calling another company.
Ray T.
Apr 2020
8 attempts to fix my furnace without success ,now Comfort Express will not answer my phone call, voicemail or text messages. My wife and I paid a lot of money for what I thought was a top of the line system now we have been without heat off and on for the last month. I'm not sure what to do next. Can anyone help me with my problem?
Barbara S.
Mar 2020
Great Tech! Professional, friendly, knew his stuff!
WILLIAM A.
May 2019
Our condo is 25 years old and had a new HVAC system installed. Never sat down, took no breaks and made sure I had heat. The next day they came in and got a 2 ton ac.
Response from COMFORT XPRESS
"Thank you for your kind words and for your business. - James General Manager Comfort Xpress"
RONEL S.
Dec 2018
Installation went great , workers Pat , Scot and Scot were very professional and any questions I or my wife had they answered very professionally . I am very pleased with the installation they did .
Response from COMFORT XPRESS
"Dear Comfort Club Member, we are so glad that we could help! You and your wife have been a pleasure to work with. Your installation crew is delighted to hear your appreciation. Please reach out at any time that we can assist. Comfort Xpress"
Jason M.
Jul 2018
Service was great. Wonderful to work with.
DAVID A.
Mar 2018
I stepped up on my system and have a bigger better Furnace and moved to a Heat Pump. They were timely in showing up and did a good job. Cleaned up well. Maybe I missed it, but I was at home all day and never saw them in the house wandering around or goofing off. They were all business. I did have some technical questions in which the installer could not answer, but he said there would be a follow up call and I will have someone come over for a follow up and will have more information on the questions I have which is fine. I would not always expect an installer to be a technical support person as well. Even though my house is being updated where the carpet does not matter if you get it dirty, they still put on shoe covers when walking on the carpet. Excellent job.
Response from COMFORT XPRESS
"This is a great review with wonderful feedback. We will forward this on to the team who worked on your job. Customer satisfaction is our goal and we appreciate your time in reviewing our company. Please let us know if you have any concerns or questions about your new system. Thank you for trusting us to do this work for you! Our Best - Comfort Xpress"
Kathy L.
Jan 2018
Because it was a Sunday, their offices were actually closed, but an answering service took our information and a Tech contacted us quickly. My husband explained what was going on. The Tech said he would be happy to come out, but given the description of what was going on, did not have the parts necessary to work on furnace in his truck. He suggested we have someone come out the following day. This made sense and we appreciated his candor. This morning, we received a call before 8 a.m. They said we would have a Tech at the house between 12 & 2. We gave them a cell # and we both went off to work. At 10:30 I received a call from Chad. He was already at the house. I left work and met him at the house. Chad turn the furnace back on from the thermostat before going to the basement. The blower started working again. He tested for carbon dioxide. He looked over the unit and gave me his assessment. I felt it was an honest assessment of the situation. The furnace is currently working, but we have decisions to make as to whether to begin repairs, or if it's time for full replacement. We were charged the normal charge for coming out. Chad was very professional and courteous. I was comfortable with this service and would not hesitate to recommend them to friends.
Response from COMFORT XPRESS
"We greatly appreciate your time in submitting feedback about your recent experience with our service department. We are pleased to pass this kind of information on to the individual technicians and representatives of whom you dealt with. We will be glad to assist you through the replacement process when you are ready. Please reach out at any time. Our Best - The Comfort Xpress Team"
Kathleen K.
Dec 2017
Comfort Express came same day to diagnose, and they moved things around in their schedule to be able to install new unit the next day. They also provided space heaters to keep the house livable while furnace was not working. Very professional, courteous, and clean. Would give A++ if possible.
Response from COMFORT XPRESS
"We are happy to hear that you are satisfied and sincerely appreciate you taking the time to review us on Angie's List. We take pride in keeping our customers happy and comfortable, please reach out at any time."
Carol J.
Oct 2017
Comfort Xpress reps were all punctual, professional, and pleasant from start to finish. The entire process was actually quite stress-free for us, and all their work was very well done. All work areas were left clean when they were finished. We obtained 4 bids: one bid was considerably lower, one was considerably higher, and the middle two were exactly the same. Comfort Xpress was one of the bids in the middle. We would not hesitate to do business with them again.
Response from COMFORT XPRESS
"We are delighted to hear that you are satisfied with our services. Thank you for taking the time to review our business, your feedback is valuable to us. We hope that we can be of assistance to you in the future. Sincerely - The Comfort Xpress Team"
Anne F.
Sep 2017
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Response from COMFORT XPRESS
"Dear Comfort Club Member - Thank you for taking the time to review our services. We are delighted to hear that you are satisfied and we are proud to be your heating and cooling contractor. We look forward to keeping you comfortable and worry free through many seasons ahead. The Comfort Xpress Team"
Beth D.
Aug 2017
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Response from COMFORT XPRESS
"Dear Comfort Club Member - Thank you for taking the time to review us on Angie's List. We are proud to have helped in keeping you comfortable for many years and are pleased that you are satisfied."
Brian K.
Aug 2017
They were in and out in about 4 hours. Spectacular!
Response from COMFORT XPRESS
"Dear [Member Name Removed] - Thank you for taking the time to review us on Angie's List. We are pleased to hear that you are satisfied."
Pat M.
Aug 2017
He sprayed some stuff around my plants around the air conditioner, beautiful flowers. He didn't say he was going to spray around them. I asked him to see what is wrong with my air conditioner. He said I needed an capacitor. I said a capacitor. He said it would be $200 to put it in. I said, $200 and $85 to put it in. He said, yes. I asked what the capacitor looked like, I might can put that in. He brought out an little can, and I said, no I ain't going to let you put that in. I ordered the same part for $10 from another provider and fixed my air conditioner. The price was ridiculous. I am paying you, and you wouldn't tell me what it cost. I would have paid him $300 and a $10 can. My air conditioner hose in my room, and it was always flooding. I was going to get a brand new air conditioner for $6000. They didn't look at it. That was when he came out and checked it. He didn't apply the $80 for what you get. If I pay all that money, I might as well get a new air conditioner. I watched how he did it, and I did it myself. Its like a battery for your car. I never would use him again, and I know why. He ripped me off. Every time they send someone out they be weighing about five hundred pounds, sweating like a dog. He was huge. He wasn't friendly, or professional. We kicked him out. He killed a couple plants that cost a lot of money. I didn't realize he sprayed them, until they were dying. I asked why are they dying like that for. He sprayed the lawn.
Response from COMFORT XPRESS
"Dear Valued Customer - We are very sorry to hear that you are not completely satisfied with the services rendered earlier this year. We take pride in putting our customers first and wanted you to know that we are surprised to learn that you are disappointed. Following through on our commitment for 100% customer satisfaction we want to know how we can make it right for you. In review, we found that a request was made to diagnose a non-functioning air conditioner and the repairs recommended by our service technician were declined. We understand that these types of inconveniences can be very frustrating and we provided a discount at that time. Your feedback is very important to us and we hope that you will give us an opportunity to make this right. Sincerely - The Comfort Xpress Team"
THERESA W.
Jul 2017
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THERESA W.
Jul 2017
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THERESA W.
Jul 2017
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Response from COMFORT XPRESS
"Dear Comfort Club Member - Thank you for taking the time to review us on Angie's List. We are proud to have helped in keeping you comfortable for many years and are pleased that you are satisfied."
Bob P.
Jun 2017
For the most part it went good. I was happy with the install. They had an issue with the programmable thermostat so they had to order a new board. They put a temporary one on and when they replaced the board it worked. They took care of it and it all worked out well.
Response from COMFORT XPRESS
"Hi [Member Name Removed] - thank you for taking the time to review and rate us! It's our pleasure to keep you comfortable and we are delighted to hear that you are satisfied. Call us anytime! Sincerely - Your friends at Comfort Xpress"
Josh S.
May 2017
They were able to schedule an appointment within a couple days of getting the estimate. Installed both units in two days. Nice neat and professional
Response from COMFORT XPRESS
"Hi! We are pleased to hear the kind the words. Thank you for taking the time to review and rate us. We look forward to keeping you comfortable for seasons to come. Call us anytime! Sincerely - Your friends at Comfort Xpress"
Bob P.
Feb 2017
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Kevin
Nov 2016
The response was excellent. Every call I made was responded to with a call back to me. Even the ones I made before service hours. They went out of their way to be helpful to fit my busy schedule. I give them an A+ rating!
Amy E.
Oct 2016
unknown
Response from COMFORT XPRESS
"Hi! Thanks for the "A"wesome review! We are delighted to hear that you are satisfied. It's our pleasure to help keep you comfortable. Call us anytime! Sincerely - Your friends at Comfort Xpress"
Jerrel B.
Jun 2016
unknown
Lisa H.
Mar 2016
We just purchased this house this past summer. Even though we have had the HVAC system worked on, nobody took notice of the condition of the Aprilaire. When my husband turned it on, water ran out of it. It wasn't an immediate concern so we put it off until nobody could stand the dryness in the house. I opened the unit up to see if there was a serial number and discovered that most of it appeared to be missing. I called several places but was impressed with the response of this company. They came and checked it out. While the one part was on the truck, when the gentleman opened it up he said we had more parts than a filter missing and the unit had cracks in the housing. The missing part was not normally needed so it had to be ordered. <br /> The company called me to tell me they had ordered the part (never had anybody tell me that before). When part came in they called me again to schedule service. The day before they called to confirm the appointment. The day of the repair they again called to let me know the repair person would be there in 1/2 an hour and asked if that would be alright. <br /> Instead of replacing the whole unit for $900 I agreed to use tape on the housing. He assured me the cracks were just cosmetic. I agreed to that since it sits unnoticed in the basement anyway. <br /> I was impressed by the communication and the price. <br /> <br /> <br /> <br />
Response from COMFORT XPRESS
"Hi! We are delighted to hear the great feedback! Thank you for your time in posting such a kind review. We look forward in helping to keep you comfortable for seasons to come. Call us anytime! Sincerely - Your friends at Comfort Xpress"
Leslie L.
Feb 2016
unknown
Licensing
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FAQ
COMFORT XPRESS is currently rated 4.6 overall out of 5.
COMFORT XPRESS accepts the following forms of payment: CreditCard
Yes, COMFORT XPRESS offers free project estimates.
No, COMFORT XPRESS does not offer eco-friendly accreditations.
Yes, COMFORT XPRESS offers emergency services.
No, COMFORT XPRESS does not offer warranties.